“My large paid order had been received by e-cigarette but not processed.
It took a week for my order to arrive after contacting customer support.
They were extremely helpful & apologetic, admitting the fault was at their end, after being sent attachments of my order & payment (kept by myself).
Until that time I was just told that there was no record of any order.
Though helpful there was no offer of any discount code or the likes off the next order for their error.
This is such a shame as I’ve really liked e-cigarette Durect. This is why they have received 3 stars.”
Hello there, thank you for leaving us a review. I am sorry for the delay and the inconvenience caused, and I am glad our team could get things sorted for you. I have emailed you, and I look forward to hearing back from you. Mya - ECD.
“Received very quickly,thank you.
The only hitch I've found is the coils don't seem to last very long and have to be replaced a lot quicker that my old shop brought ones?
Apart from that all good.”
Hello Chanda, thank you for your feedback. I am glad to hear that you received your order quickly! I am sorry that the coils you purchased are not lasting as long as your previous ones. I have popped you over an email to get this resolved for you. Mya - ECD
“As always orders are completed efficiently and using a trusted courier service means no problems with delivery. I recently had need to contact customer service direct. The issue was dealt with a friendly and professional approach.
Thank you.”
