Many thanks for the feedback, apologies for the issue and any inconvenience caused. If there is anything else that we can help you with please stay in touch.
“Ordered 4 ( Bell 200w asymmetric lights) and paid extra for next day before 12. The lights I ordered didn’t turn up and I had a cherry picker on site. I chased up to be told fed-ex had lost them and when I asked to see the email was told it was the manufacturer who hadn’t sent them ( Bell) I ended up having to pay extra day for cherry picker, but was told they weren’t obliged to give any compensation. I also sent email to electrical online saying how dissatisfied I was, but never got a reply. Basically they didn’t care. I will not be using electrical online again.”
“Still waiting for them to contact me after I need to return my order. Have requested they contact me twice in two weeks and still have heard nothing.”
Hello,
Please could you confirm the email address that you sent the message to? As well as your email address please?
We have searched our inbox for your name, order number, and email on your order, but we can find no record of you contacting us. Please let me know so that I can help you as soon as possible.
Many thanks,
Sam - Team EO
“Thank you for inviting me to share feedback. Unfortunately, as I have not yet received my order or any update regarding its status, I’m unable to provide a positive review. Requesting feedback before fulfilling the order has not improved my experience, and at this stage, I wouldn’t recommend your service.”
Thank you for taking the time out of your day to leave a review, we appreciate the feedback and hope to hear from you again soon.
Best regards,
Sam - Team EO
“First time customer. Items were listed on website as in stock and available for next day delivery, so I ordered as I needed it urgently. Receive and email saying there's zero in stock or on order and they aren't 'able' to order it anymore (not very believable). Had to get a refund, what a waste of time, your website should never list products which you don't have in your inventory. Won't be using them again.”
We are very sorry for the issue with our stock and take full responsibility for this issue, however unfortunately as explained we do not have a live stock level on our website, so we cannot guarantee stock of anything unless requested prior to ordering. In this scenario, we genuinely were not able to order the item in, if we could then we would have done so.
I understand that the situation is highly frustrating, but we quickly attempted to resolve the issue by reaching out to you and refunding the order.
Please accept our sincere apologies for any inconvenience caused.
