“My delivery has not arrived booked next day it’s now over a week late, went in your chat got the AI bot which was not very helpful. Said customer service would be in touch not had any feedback as to when it will come, this was just under £100 sale, as a business we purchase a lot of stock and this has made me rethink purchasing from EO again.”
Hello,
Apologies for the delay with your order. As discussed on the day of your review this was coming direct from JCC and unfortunately these past 2 weeks there system was down and this cuased immense delays to their orders and shipments.
I can assure you this will not happen again. Plus, we will always be happy to help and respond once you get in touch, as we did in this situation.
Apologies once more for the delay.
“Kept me informed of the backorder status and allowed me to arrange pickup of solar panels whilst delivering a micro-inverter when it was in stock. Sam was most helpful in also advising on the compatibility of the various components.”
“Decent company, I had an issue with a sale code, then it expired, online customer services assisted me with getting it working and sent a direct buy link so I didn’t miss out on the sale event. Really helpful, would recommend! Thank you”
