“Ordered 4 ( Bell 200w asymmetric lights) and paid extra for next day before 12. The lights I ordered didn’t turn up and I had a cherry picker on site. I chased up to be told fed-ex had lost them and when I asked to see the email was told it was the manufacturer who hadn’t sent them ( Bell) I ended up having to pay extra day for cherry picker, but was told they weren’t obliged to give any compensation. I also sent email to electrical online saying how dissatisfied I was, but never got a reply. Basically they didn’t care. I will not be using electrical online again.”
“Still waiting for them to contact me after I need to return my order. Have requested they contact me twice in two weeks and still have heard nothing.”
Hello,
Please could you confirm the email address that you sent the message to? As well as your email address please?
We have searched our inbox for your name, order number, and email on your order, but we can find no record of you contacting us. Please let me know so that I can help you as soon as possible.
Many thanks,
Sam - Team EO
“Thank you for inviting me to share feedback. Unfortunately, as I have not yet received my order or any update regarding its status, I’m unable to provide a positive review. Requesting feedback before fulfilling the order has not improved my experience, and at this stage, I wouldn’t recommend your service.”
“First time customer. Items were listed on website as in stock and available for next day delivery, so I ordered as I needed it urgently. Receive and email saying there's zero in stock or on order and they aren't 'able' to order it anymore (not very believable). Had to get a refund, what a waste of time, your website should never list products which you don't have in your inventory. Won't be using them again.”
We are very sorry for the issue with our stock and take full responsibility for this issue, however unfortunately as explained we do not have a live stock level on our website, so we cannot guarantee stock of anything unless requested prior to ordering. In this scenario, we genuinely were not able to order the item in, if we could then we would have done so.
I understand that the situation is highly frustrating, but we quickly attempted to resolve the issue by reaching out to you and refunding the order.
Please accept our sincere apologies for any inconvenience caused.
“Ordered and paid online then price more than doubled - had call to say if I wanted them delivered the bulbs were £20 each not the £7 something listed online and basically take it or leave it and they’ll cancel my order.”
Hello,
Thank you for the review.
I'm sorry to hear about the situation with our pricing, apologies for the inconvenience of our mistake. If you still need help with this order, please contact hello@electricalsonline.co.uk and we will be happy to help.
Once again I sincerely apologise for our pricing error.
Hello,
This item is showing as refused by you at the point of delivery, so DPD did not deliver the item.
We will reach out to you via email to resolve this.
Thank you,
Team EO
“I haven’t received my order and you are not responding to my email I sent to ask where it is .
I needed this bollard for a job last week
Can someone please be in touch”
Hello,
Thank you for your review.
Apologies, but your email was sent outside of work hours, we then replied to you quickly this morning once back in work, and after chasing up the delivery the goods have since been delivered today as well.
Regards,
Team EO
“Whilst the product was as described. The next day delivery certainly wasn't.
The DPD delivery system posted a lot of information. My delivery was going to get to me one day latter than expected ok no real problem, so l waited in for delivery on Friday which changed to delayed delivery & then to could not be delivered. Package finally arrived on Sunday.”
Hello,
I'm sorry to hear about the issue with delivery, couriers can be unreliable at times however there is only so much we can about DPD taking longer than expected. It is not a mistake of our doing.
If you order from us again in future, please contact us so that we can speak to DPD and help you out with the delay.
Best regards,
Sam - Team EO
