Dear Charles,
Thank you for your 5-star review! We’re glad you’re happy with the product and service.
If you need anything else, please don’t hesitate to reach out.
Warm regards,
Team Enclosure Shop
Dear Nathan,
Thank you for your 5-star review! We’re glad the goods arrived on time and met your expectations.
If there’s anything else you need, please don’t hesitate to get in touch.
Warm regards,
Team Enclosure Shop
“A good range of cabinets to choose from, and they delivered on time.
The NX85 GRP Enclosure is just right to take a 3-phase supply and distribution board for EV charging. You do have to be very careful when fixing it down though, as even a slight distortion makes the doors hard to open and close.”
Dear Andrew,
Thank you for your fantastic 5-star review! We’re glad you found a good range of cabinets and that the NX85 GRP Enclosure fits your EV charging setup. We appreciate the tip for others about fixing it down to avoid door issues; the base certainly does need to be flat and level.
If you need any further assistance, just let us know.
Warm regards,
Team Enclosure Shop
Dear Valued Customer,
Thank you for your fantastic 5-star review of Enclosure Shop! We’re thrilled to hear that you had an excellent experience with our service and that your delivery was prompt and without issues. Your recommendation means the world to us!
Should you need any further assistance, don’t hesitate to reach out.
Warm regards,
Team Enclosure Shop
“Generally good but the delivery date and time kept changing,also I was told by you that the cabinet had to be unloaded by me,all wagons have unloading facilities and the driver unloaded it with ease!”
“Thank you for being patient, we eventually got the right external green box, after discussions and changing the size.
I remind people who wish to return items, to take time opening them, to ensure original packaging is available to return item back. However Enclosure shop was fairly complementry.
Oh we had to pay a fee.”
Dear Daine,
Thank you for your thoughtful 5-star review of Enclosure Shop! We're glad to hear that you found the right external green box after discussing the details with us.
If there's anything more we can assist you with, please don't hesitate to ask!
Warm regards,
Team Enclosure Shop
Dear Darius,
Thank you so much for your amazing 5-star review of Enclosure Shop! We’re delighted to hear you had an excellent experience with our service and found great value in our prices. Your support means a lot to us!
If there's anything else we can help you with, please don’t hesitate to ask.
Best regards,
Team Enclosure Shop
Dear Ciro,
Thank you for your wonderful 5-star review of Enclosure Shop! We’re so pleased to hear that we were able to resolve your water ingress issues by suppling this enclosure.
If you need any further assistance, feel free to get in touch!
Best wishes,
Team Enclosure Shop
Dear Stefan,
Thank you for your fantastic 5-star review of Enclosure Shop! We're thrilled to hear that your enclosure arrived promptly at your door. It’s our goal to ensure speedy delivery for all our customers.
If you need any further assistance, please don't hesitate to reach out to us!
Best wishes,
Team Enclosure Shop
Dear David,
Thank you for taking the time to share your thoughts with us. We’re glad to hear that you found our website easy to use, but we are truly sorry to learn about the delivery issues you encountered. We strive to ensure a smooth delivery experience for all our customers, and feedback like yours helps us to identify areas for improvement.
I have tried to call you to ask about the delivery issues you experienced but could not get through. I have also emailed, but as yet not received a response. We have no record of an issue with your delivery, and the tracking shows the time being delivered the day after the order was placed.
If you can find the time to let us know what the issue were we would appreciate this.
Best wishes,
Team Enclosure Shop
“Very poor company, service was shocking
This is a company which deals with very large enclosure,s and has no mean of getting them off the wagon once delivered”
Dear Neil (Habro Electrical),
We appreciate you taking the time to share your experience with us. However, it is very unfair to give us 1 star for delivering a product on the exact delivery service that it is advertised to be delivered on: "customer to offload".
The DPM14 is clearly advertised as "delivery, for customer to offload" and "delivery requires customer to offload (forklift or similar)" on the product page, and during the online checkout process you have ticked a confirmation box to "confirm I am able to offload from lorry". When we refer to something similar to a forklift we are referring to a telehandler or tractor with forks, not by a few people, as the weight of this item is approx. 300kg (also clearly displayed on the website).
Just before the delivery was despatched, when we confirmed the delivery date to you, we also emailed to clarify the requirement of a forklift for the delivery.
It is important to note, for any existing or future customers reading this, that smaller items can be delivered via a tail lift lorry, which will be offloaded for the customer, however the DPM14 is too large for a tail lift delivery. Also a HIAB delivery can be quoted for the larger items, but this has to be costed for each order as it depends very much on postcode.
We are always looking to improve the way we display the key information to our customers and have made a number of tweaks along the way, but we feel that everything is/was communicated correctly on this product/order and no further enhancement are required.
Kind regards
Team Enclosure Shop
Dear Jordan,
Thank you for your fantastic 5-star review of Enclosure Shop! We're thrilled to hear that you enjoyed our fast turnaround and delivery. Your satisfaction means the world to us!
If you need anything else, please feel free to reach out anytime.
Warm regards,
Team Enclosure Shop
Posted 3 months ago
Dear Jordan,
Thank you for your awesome 5-star review of Enclosure Shop! We're so glad to hear that you appreciated the fast turnaround and delivery. Your feedback is incredibly important to us!
If there's anything else we can assist you with, just let us know.
Warm regards,
Team Enclosure Shop
“Julie was very helpfull in getting the enclosure ordered and pushed for it to be delivered early so that I would be onsite to help my elderly parent receive it. Great service, many thanks”
Dear Hazel,
Thank you so much for your amazing 5-star review of Enclosure Shop! We're delighted to hear that Julie was able to assist you and expedite the delivery for your parent's convenience.
We truly appreciate your kind words and look forward to supporting you again in the future. If you need anything else, don’t hesitate to reach out!
Warm regards,
Team Enclosure Shop
Dear Susan,
Thank you for your excellent 5-star review of Enclosure Shop! We're thrilled to hear that you found our service helpful and that our team was able to keep you informed.
Your feedback is invaluable to us and inspires us to continue providing exceptional support. If you have any other questions or need assistance in the future, we’re just a call away!
Warm regards,
Team Enclosure Shop
Dear Jane,
Thank you for your wonderful 5-star review of Enclosure Shop! We're so pleased to hear that you loved our product and service, and that your delivery was quick.
Your feedback is greatly appreciated and fuels our commitment to providing the best experience possible. If you need anything else, we're here for you!
Warm regards,
Team Enclosure Shop
Dear Customer,
Thank you for your fantastic 5-star review of Enclosure Shop! We're delighted to hear that your item arrived quickly and met your expectations.
Your support is invaluable to us, and we look forward to serving you again in the future. If you need anything, just let us know!
Warm regards,
Team Enclosure Shop
Dear Reviewer,
Thank you for sharing your experience with us. We sincerely apologize for the issues caused by the misplaced order and the delay in delivery. We understand how essential timely arrivals are for your projects. Your feedback is invaluable and will help us enhance our processes in the future.
Wishing you the best,
Team Enclosure Shop
“unfortunatley the promised delivery day was not met (only informed on the morning of), the product arrived the following week and was damaged in areas.”
Dear Kimberley,
Thank you for your review. We sincerely apologize for the delivery delay and the issues with the product's condition upon arrival. We understand how disappointing this can be, and your feedback is crucial for us to improve our service. We’d like to make this right, we have been trying to contact you by email and phone to resolve the issues, but have yet to hear back.
Warm regards,
Team Enclosure Shop
Dear Parthipan,
Thank you so much for your glowing 5-star review of Enclosure Shop! We truly appreciate your high recommendation and are thrilled to know that you had a fantastic experience with us.
Your support encourages our team to keep delivering the best service possible. If you ever need any assistance, don't hesitate to reach out!
Warm regards,
Team Enclosure Shop
Dear Grant,
Thank you for your fabulous 5-star review of Enclosure Shop! We're thrilled to know that you experienced fantastic service and timely delivery.
Your recommendation means the world to us and encourages our team to keep up the great work. Should you need any assistance in the future, feel free to reach out!
Warm regards,
Team Enclosure Shop
