“Delivery promised in 5-7 days. Needed for an important project. Never arrived and took 3 weeks which cost our company money sending engineers to our customers site to install equipment. No notification of the delay until I rang them.”
Thank you for taking the time to leave your feedback. We’re truly sorry for the delay and the impact it had on your project and costs.
This isn’t the level of service we aim to provide. We’re reviewing what happened with the delivery timeline and our communication process to ensure future updates are proactive and clear.
Kind regards,
Team Enclosure Shop
Warm regards,
Team Enclosure Shop
Dear Dan,
Thank you for your 5-star review! We’re glad you’re happy with the service and the product at a good price. If you need anything else, please don’t hesitate to reach out.
Kind regards,
Team Enclosure Shop
Dear Reviewer,
Thank you for your 5-star review of us and the GRP Walk In Enclosure 2040mm x 1005mm x 2010mm - ENC17!
We’re glad you experienced excellent service, comms, and information from pre-order to delivery.
If you need anything else, please don’t hesitate to reach out.
Warm regards,
Team Enclosure Shop
Dear Alex,
Thank you for your 5-star review! We’re glad you found our service very prompt.
If you need anything else, please don’t hesitate to reach out.
Warm regards,
Team Enclosure Shop
Dear Richard,
Thank you for your 5-star review! We’re thrilled you’re impressed with the quality of the ENC9 GRP Enclosure (1500mm x 450mm x 1300mm) and appreciate your kind recommendation.
If you need anything else, please don’t hesitate to reach out.
Warm regards,
Team Enclosure Shop
Dear Stuart,
Thank you for your 5-star review! We’re glad the service was very good and helpful.
If you need anything else, please don’t hesitate to reach out.
Warm regards,
Team Enclosure Shop
“While the enclosure was good, it did not have the roof type we asked for; it came later than quoted. We had no lift information provided, even after multiple chases to the office, not even the unit's weight.
The drive had to wait well, we updated our RAMS for the unload, with the information he had on the delivery wagon.
While the product is good, the rest of the support was poor.”
Thank you for taking the time to share your feedback. We’re glad the enclosure itself met expectations, but we’re sorry for the issues you mention. This isn’t the experience we aim to give our customers.
As with all reviews received that are not 5 stars (which there aren't many) they are reviewed in detail.
We can see that the very 1st email enquiry received did mention an unusual roof type as an ideal but one that we don't offer. We suggested a selection of standard products as alternatives with pitched roofs, and then a bespoke size product was quoted and subsequently ordered. The bespoke roof wasn't ever quoted nor discussed from that point. We are sorry if this was not communicated fully to you.
With regards to the lead time, at quote stage this was estimated at around 20 working days (4 weeks) for your bespoke build. Once the order was placed, over a week later, the lead time had changed slightly to up to 25 working days (5 weeks) due to volume of orders in the factory. Delivery was achieved within this time frame.
We also provided the units approximate weight via email very early in the order process, but we do fully acknowledge that you had to contact the office a number of times to obtain information that you needed. This is not the norm for us and we do apologise. Part of the reason is that the product was bespoke and your requirement was extra urgent due to the nature of your product and the time constraints that you were working within.
Kind regards,
Team Enclosure Shop
Dear Stephen,
Thank you for your 5-star review! We’re glad the goods were delivered next day and in perfect condition.
If you need anything else, please don’t hesitate to reach out.
Warm regards,
Team Enclosure Shop
Dear reviewer,
Thank you for your 5-star review! We’re glad you had great service from start to finish.
If you need anything else, please don’t hesitate to reach out.
Warm regards,
Team Enclosure Shop
Dear Christopher,
Thank you for your 5-star review! We’re glad you’re happy with the enclosure and that delivery was on time.
If you need anything else, please don’t hesitate to reach out.
Warm regards,
Team Enclosure Shop
Dear Rob,
Thank you for your review! We’re glad you’re happy with the product and that it arrived on time.
If you need anything else, please don’t hesitate to reach out.
Warm regards,
Team Enclosure Shop
Dear Paul,
Thank you for your 5-star review! We’re glad you found the cabinet easy to order and delivered with no hassle.
If you need anything else, please don’t hesitate to reach out.
Warm regards,
Team Enclosure Shop
Dear customer,
Thank you for your 5-star review! We’re glad you found everything all good.
If you need anything else, please don’t hesitate to reach out.
Warm regards,
Team Enclosure Shop
Dear Craig,
Thank you for your 5-star review! We’re glad you had a very good service.
If you need anything else, please don’t hesitate to reach out.
Warm regards,
Team Enclosure Shop
Dear Tom,
Thank you for your 5-star review! We’re glad you found our service very quick.
If you need anything else, please don’t hesitate to reach out.
Warm regards,
Team Enclosure Shop
Dear Hugh,
Thank you for your 5-star review! We’re glad you received exactly what you expected and that it was delivered on time.
If you need anything else, please don’t hesitate to reach out.
Warm regards,
Team Enclosure Shop
Dear Nigel,
Thank you for your 5-star review! We’re glad you found the delivery efficient.
If you need anything else, please don’t hesitate to reach out.
Warm regards,
Team Enclosure Shop
Dear customer,
Thank you for your 5-star review! We’re glad you found our help helpful throughout the process.
If you need anything else, please don’t hesitate to reach out.
Warm regards,
Team Enclosure Shop
