“Very poor company, service was shocking
This is a company which deals with very large enclosure,s and has no mean of getting them off the wagon once delivered”
Dear Neil (Habro Electrical),
We appreciate you taking the time to share your experience with us. However, it is very unfair to give us 1 star for delivering a product on the exact delivery service that it is advertised to be delivered on: "customer to offload".
The DPM14 is clearly advertised as "delivery, for customer to offload" and "delivery requires customer to offload (forklift or similar)" on the product page, and during the online checkout process you have ticked a confirmation box to "confirm I am able to offload from lorry". When we refer to something similar to a forklift we are referring to a telehandler or tractor with forks, not by a few people, as the weight of this item is approx. 300kg (also clearly displayed on the website).
Just before the delivery was despatched, when we confirmed the delivery date to you, we also emailed to clarify the requirement of a forklift for the delivery.
It is important to note, for any existing or future customers reading this, that smaller items can be delivered via a tail lift lorry, which will be offloaded for the customer, however the DPM14 is too large for a tail lift delivery. Also a HIAB delivery can be quoted for the larger items, but this has to be costed for each order as it depends very much on postcode.
We are always looking to improve the way we display the key information to our customers and have made a number of tweaks along the way, but we feel that everything is/was communicated correctly on this product/order and no further enhancement are required.
Kind regards
Team Enclosure Shop
