Dear David,
Thank you for taking the time to share your thoughts with us. We’re glad to hear that you found our website easy to use, but we are truly sorry to learn about the delivery issues you encountered. We strive to ensure a smooth delivery experience for all our customers, and feedback like yours helps us to identify areas for improvement.
I have tried to call you to ask about the delivery issues you experienced but could not get through. I have also emailed, but as yet not received a response. We have no record of an issue with your delivery, and the tracking shows the time being delivered the day after the order was placed.
If you can find the time to let us know what the issue were we would appreciate this.
Best wishes,
Team Enclosure Shop
Dear Reviewer,
Thank you for sharing your experience with us. We sincerely apologize for the issues caused by the misplaced order and the delay in delivery. We understand how essential timely arrivals are for your projects. Your feedback is invaluable and will help us enhance our processes in the future.
Wishing you the best,
Team Enclosure Shop
“unfortunatley the promised delivery day was not met (only informed on the morning of), the product arrived the following week and was damaged in areas.”
Dear Kimberley,
Thank you for your review. We sincerely apologize for the delivery delay and the issues with the product's condition upon arrival. We understand how disappointing this can be, and your feedback is crucial for us to improve our service. We’d like to make this right, we have been trying to contact you by email and phone to resolve the issues, but have yet to hear back.
Warm regards,
Team Enclosure Shop
