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Essential Clinic Reviews

4.6 Rating 1,181 Reviews

92 %

of reviewers recommend Essential Clinic

Company Reviews

4.6

Based on 1,181 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Essential Clinic:

We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home.

Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval.

To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil.

To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis).

We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.

Visit Website

Email:

team@essentialclinic.ca

Location:

400-119 14th St NW,
Calgary
Alberta
T2N 1Z6

Essential Clinic 5 star review on 15th March 2024

Essential Clinic 5 star review on 2nd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my product without any instructions how to apply it.”

Posted 2 weeks ago

Hi Giuseppe, Thank you for taking the time to leave a review, we appreciate it. We regret any inconvenience you may have experienced. Rest assured, our pharmacists had sent a separate message containing the product information sheet. This document provides guidance on product application and other relevant details about the medication. To ensure you have it, we’ve sent this document again in a separate email. If you have any questions regarding the medication or your account, feel free to reach out to us via email, chat, or by submitting a request on our website. We’re here to help!

Posted 6 days ago

“i need a stronger dose. how do i do that with the current 10 mg dose i have? ben”

Posted 4 weeks ago

Hi Benedetto, Thank you for taking the time to share your feedback with us! We are sorry to hear that the medication did not yield the desired results for you. It’s important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and on the next steps to take. You also have access to requesting a prescription change to a different medication through our clinic at any time. If you’re considering requesting a different dosage or medication, please be aware that you have the option to proceed with a smaller quantity for your upcoming refills before committing to a larger purchase. Additionally, our clinician has carefully reviewed the information you provided and has offered guidance on the next steps in a separate message. Feel free to seek further clarification from the clinician or ask any follow-up questions you may have. Please do not hesitate to reach out to us if you have any questions or would like to request a prescription change. We will be happy to assist you!

Posted 2 weeks ago

“Extreme expensive for generic”

Posted 1 month ago

Thank you for taking the time to share your thoughts with us. We understand your concerns about the cost of generic medications. We strive to offer competitive pricing, similar to what you would find at your local pharmacy. However, please keep in mind that the prices can vary depending on the specific medication and dosage. The added benefit of our service is the convenience of having your medication delivered directly to your doorstep. Medication shipments are delivered discreetly and promptly, within 1 to 3 days. If you prefer a smaller quantity for future refills, please let us know and our clinician will adjust your prescription to suit your needs. We value your feedback and are committed to providing our patients with a seamless and cost-effective experience. If you have any questions or concerns, please feel free to reach out to us. We will be happy to assist you!

Posted 1 month ago

“The medication was delivered well in time and all.”

Posted 1 month ago

“didn't get the order that l wanted. thats why telephone is better than a machine.”

Posted 2 months ago

Hi Larry, Thank you for taking the time to share your feedback with us, we appreciate it! We understand that you had concerns about your recent order. Upon reviewing your account, we found that the prescription for the medication you selected was approved. If you wish to request a change in medication for future refills, please inform us. We will promptly forward your request to our medical team. They will review your case and determine if a new prescription can be issued for your future orders. If you have any questions or if you’d like to make changes to your account, don’t hesitate to reach out to us via email, chat, or through our website. We’re more than happy to assist you!

Posted 2 months ago

“While the process is straightforward and relatively quick, there is no way of saving all the information in the questionnaire. One has to go through it every single time. Also, there is no way of accessing one’s account to find out how much left on their “subscription” there is. I’ve emailed the company about this several times and never received a response.”

Posted 3 months ago

Hi Bogdan, Thank you for taking the time to leave a review, we appreciate it! The annual update questionnaire is required for the clinician to better assess your situation and determine if your prescription can be renewed or would need to be adjusted. However, please do note that it is not necessary to submit the online form through our website for each refill. If you have refills remaining, you would just need to send us a quick message and we will then inform our partner pharmacy to process a refill for you. If you are not certain that you have refills left, please feel free to request this information and we will provide it for you. We sincerely apologize if we missed the question related to your account. We are aware that the self-serve order management portion of our website needs work. Please rest assured that our development team is actively working on enhancing the user experience and adding new features. In the near future, we aim to offer a more streamlined experience where all your information will be easily accessible in one place on your profile. This will enable you to see more information related to your refills and request prescription changes with just a click of a button. We appreciate your understanding. Please do not hesitate to reach out to us by chat, email or by submitting a request through our site. We will be happy to assist you!

Posted 2 months ago

“Ordering was easy, but I still do not have the product because it was delivered it the local post office and I have not arranged pickup of the item.”

Posted 3 months ago

Hi Michael, Thank you for taking the time to leave your feedback, we appreciate it! We are sorry to hear about the inconvenience caused due to the failed delivery attempt which resulted in your order being redirected to a postal facility for pick up. Please be assured that we are committed to improving your experience. We will take all necessary measures to ensure that your future shipments are conveniently delivered directly to your doorstep. If preferred, we can also explore the option of using a different courier service for your future shipments. Your understanding is greatly appreciated. Please do not hesitate to reach out to us via chat, email or by submitting a request through our site. We will be happy to assist you!

Posted 2 months ago

“The service is fine, but the products don’t grow the hair”

Posted 4 months ago

Hi Andrew, Thank you for taking the time to share your feedback with us, we are glad to hear that you are satisfied with our service. However, we’re sorry to hear that the medication did not work for you. It’s important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and on the next steps to take. You also have access to requesting a prescription change to a different medication through our clinic at any time. If you have any questions or would like to request a different medication for your next refills, you can reach out to us at any time by email, chat or by submitting a request through our website. We’re here to assist you!

Posted 4 months ago

“The cost could be lower”

Posted 4 months ago

Hi Kelly, Thank you for taking the time to provide us with your feedback, we really appreciate it. We believe that our pricing is both affordable and competitive when compared to similar services. Our service provides a flexible, low-stress medical visit, with no waiting rooms or awkward face-to-face conversations. Additionally, our partner mail-delivery pharmacy provides fast and attentive service with free shipping directly to your home! Please note that you can also request a smaller quantity at a time if you prefer this option. If you would like to request a custom quantity for your next refills, please feel free to send us a message and we will adjust your future orders accordingly. If you have any questions or concerns, you can reach out to us at any time by email, chat or by submitting a request through our website. We’re here to assist you!

Posted 4 months ago

“Trying to figure out how to get a blood test to take a medication that alters your hormones”

Posted 4 months ago

Thank you for taking the time to leave a review, we really appreciate it. Please note that, unfortunately, we are not able to order or monitor your blood work via our telemedicine platform. It is advised that you discuss this with your family physician and have them arrange your blood tests. If you have any questions or concerns, you can reach out to us at any time by email, chat or by submitting a request through our website. We’re here to assist you!

Posted 4 months ago

“I received 10 tablets only, not 12. Pls check and let me know. Thanks”

Posted 4 months ago

Hi Yoon, Thanks for taking the time to leave a review, we appreciate it. We understand that you expected a quantity of 12 tablets, however, the clinician prescribed a total of 10 tablets for your order. We assure you that the charges applied were appropriate for this quantity. Given that this was your first time using this medication, the clinician decided to start with a smaller amount. The final decision on dosage and quantity is always at the discretion of the clinician issuing the prescription. Rest assured that you can request a larger quantity for your next refills if the medication suits you well. When you are nearing the end of your current supply, please send us a message and we will guide you through the next steps. We appreciate your understanding and encourage you to reach out to us for any further questions or concerns. We will be happy to assist you!

Posted 4 months ago

“Expensive compared to other sites. No way to see the price of medication. I have to email someone to change prescription rather than being able to do it on the website.”

Posted 4 months ago

Hi Isaac, Thank you for your valuable feedback, we really appreciate it. We strive to offer a service that is not only affordable but also competitive when compared to similar services. Our service provides a flexible, low-stress medical visit, with no waiting rooms or awkward face-to-face conversations. Moreover, our partnered mail-delivery pharmacy offers quick and attentive service with free shipping directly to your door. The medication pricing is shown when filling out the online form and also at the checkout page on our website. As for the feature to request a prescription change through the website, this will be a future feature of our new patient portal. In the meantime, you can always send us an email or submit a new request through our website if you wish to modify your prescription. Our development team is actively working on adding more self-serve features and prescription management options. In the near future, we aim to offer a more streamlined experience where all your information will be easily accessible in one place on your profile. This will enable you to request refills and prescription changes with just a click of a button. Please feel free to contact us if you have any questions or additional feedback. We are here to assist you at any time!

Posted 4 months ago

“"I am satisfied with the service, but I believe my prescription should have been 5mg instead of 2.5mg. I was given a 3-month prescription, which, in my opinion, is too long for a first attempt. The effects are not sufficient."”

Posted 5 months ago

Hi Jérôme, Thank you for taking the time to share your feedback! We’re glad to hear that you’ve had a positive experience with our clinic overall. We understand your concerns regarding the dosage and duration of your prescription. Please note that you have the flexibility to request a smaller supply or seek further advice from our clinicians at any time. Your feedback has been forwarded to our clinician for review, and they have provided a recommendation tailored to your needs. When you’re ready to proceed with a new prescription request and supply, please respond to the message we’ve sent. Should you have any further questions or concerns, feel free to reach out to us via email, chat, or by opening a new ticket. We will be happy to assist you!

Posted 5 months ago

“So far so good”

Posted 5 months ago

“slow but accurate”

Posted 5 months ago

Hi Richard, Thank you for taking the time to provide your feedback, we really appreciate it. We apologize for the delay experienced in receiving your order. Our records indicate that your medication was dispatched on October 16th and successfully delivered on October 20th. It appears the delay occurred on the courier’s end. While we strive to ensure deliveries within 1 to 3 business days, occasionally, unforeseen circumstances may cause a slight delay. Please be assured that our team will do their best to ensure that any future medication shipments are delivered to your address in a timely manner. If you have any questions or concerns about your orders, please don’t hesitate to get in touch with us. We’re here to assist you at any time!

Posted 5 months ago

“Appears email address has been shared. Only complaint”

Posted 6 months ago

Hi Bruce, Thank you for leaving a review, we appreciate it and we are glad to hear that you have had an overall positive experience with our clinic. Please note that your email address is solely used for communication with our clinicians and pharmacists. Rest assured, your email address has not been, and will never be, shared externally with any other parties. You can find more information regarding our privacy policy here: https://www.essentialclinic.ca/privacy-policy. Please remember that you can contact us at any time if you have any questions or concerns. Our dedicated support team is committed to providing prompt assistance and will ensure that you receive a response within 24 hours!

Posted 6 months ago

“Hello, I have not received my order to this day. Let me know if it has been sent. Thank you”

Posted 6 months ago

Hi Benoit, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the delay in filling your prescription and any inconvenience it may have caused. We understand the importance of timely medication delivery and will do everything we can to ensure that your future shipments are given high priority. Rest assured, our partner pharmacy has confirmed that your order has been dispatched and you can expect to receive it within the next few days. Our patients’ satisfaction is of utmost importance to us. If you have any questions or concerns related to your shipments in the future, please don’t hesitate to reach out to us for immediate assistance. We're always here to help!

Posted 6 months ago

“Haven’t received anything yet”

Posted 7 months ago

Hi Pierre, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the delay in filling your prescription and any inconvenience it may have caused. We understand the importance of timely medication delivery and will do everything we can to ensure that your future shipments are given high priority. Rest assured, our partner pharmacy has confirmed the shipment of your order and you should receive it within the next few days. Our patients’ satisfaction is of utmost importance to us. If you have any questions or concerns related to your shipments in the future, please don’t hesitate to reach out to us for immediate assistance. We're always here to help!

Posted 7 months ago

“Thanks for the order. This prescription didn't do it. Really didn't have an effect.”

Posted 8 months ago

Hi Nicholas, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the medication hasn’t worked for you. It’s important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and on the next steps to take. You also have access to requesting a prescription change to a different medication through our clinic at any time. Please don’t hesitate to reach out if you have any questions or concerns, we will be happy to help!

Posted 8 months ago

“While I certainly was impressed with how well the medication worked, I wish I had been forewarned about the risk for those who have had myoclonic seizures in the past. I had one after taking my second dose of the medication.”

Posted 9 months ago

Thank you for sharing your feedback with us. We’re sorry to hear that you experienced an adverse event while taking the medication. It appears that there was no mention of a history of seizures in your initial request, and as a result, the clinician did not provide any information related to this type of adverse event. Medications can affect individuals differently, and it’s possible that this particular medication may not have been the best fit for you. We forwarded your case to our clinician, and you can reach out to us via email, phone, or through a request at any time if you would like to discuss this further. Please don’t hesitate to contact us. Our team is always here to help!

Posted 8 months ago

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Essential Clinic is rated 4.6 based on 1,181 reviews