“I have an ongoing problem, with Fischer Heating. I had a new boiler in July, didn’t turn the heating on till September. Boiler faulty, and loud breaker system which thumped through the house. Replaced last Saturday 17 Nov, I still have the same loud breakers, which are thumping on and off 7 times per 10 minutes, and despite having requested an engineer to rectify this, no one gets back to me. They won’t put calls through to Keith Bastion, or his wife, who own the company, and they block every avenue to help. This is a holiday let and already I have had to cancel or refund bookings, which has already cost me over £1000, as it is impossible to have anyone staying here with the noise. Maybe someone will get back to me today, but it doesn’t seem to happen. Communication is poor. I wish I had never heard of Fischer, and certainly would not recommend them. I will be seeking compensation.”
Good morning, thank you for your review and we are sorry to see that you have been left disappointed with the service you have received.
We have had the opportunity to consult with our electrician, Gary, who has confirmed that all identified issues have been addressed during his visit yesterday. Whilst we acknowledge the challenges you've faced, we believe that the recent intervention has rectified the problems, and your system is now operating as it should.
Regarding your request to speak with our CEO, Keith Bastian, we understand the gravity of the situation and will make him aware of the challenges you've faced. However, please rest assured that our customer care team is fully committed to addressing and rectifying any outstanding concerns. We believe that we are now in a position where all necessary steps have been taken to complete the resolution process.
Thank you for bringing this to our attention, and we appreciate your understanding as we work towards restoring your confidence in our company.
Many thanks
Team Fischer
“We rang for help with getting a bathroom heater working. Danny called me during the afternoon of Friday 9th April, discussed the issue and agreed to ring again on Monday 12 th to talk a friend through performing a reset, as the receiver was inaccessible to me. Danny's instructions were all very clear and he answered all my questions patiently and helpfully.”
“Purchased a rad for out newly converted garden office. Fitters were polite and informative on best way to use the system and set up the thermostat based on our input. All works very well and has made the transition from a centrally heated office complex to home much easier. No real impact on our electricity consumption either. We chose not to wall mount so have the rad on castors so it can easily be moved around.”
“The fitters arrived on schedule but because of snow could not park too close to my property and had to lug the new radiators in and take the old storage heaters out. The removal and installation only took a few hours, no mess was left and I was shown how to programme the thermostatic controller. I can now use my conservatory in winter time ( even now with temperatures below -6C) Cheers”
“The unit is great and the installation went great too considering the very custom requirements for my installation. However, it is worth insisting on closer consultation with them during the sales process. A few things I was told and promised during the sales process (in regards to the ease of installation) were not nearly as simple as promised and could?ve resulted in huge delays. Thankfully the installation engineers were very proactive and did a great job making it work. I definitely recommend Fischer, but with some added caution during sales so there are fewer surprises later on. Especially if your installation is more bespoke.”
“Heating For Conservatory. Bespoke radiator has met all our requirements in regulating heating in the conservatory. Survey and installation were to a high standard. Would thoroughly recommend them.”
“My two heaters were fitted expertly and efficiently without any problems. The engineers were friendly and helpful and cleaned up after the installation. They explained how to programme the timer and gave me an instruction booklet. The heaters have kept my flat very warm during the coldest temperatures recently. I would highly recommend this company. I have received excellent service, including from their representative who came to advise me about their products and give me a quote and timescale for fitting.”
“Could not fault Fischer at all from my initial enquiry , the salesman visiting the delivery and installation of the heating system. Would definitely recommend Fischer Future Heat”
“The installation was done very quickly. They were clean and tidy leaving no mess. Everybody was very helpful. The heaters look good and are very efficient. There instructions on how to use the thermostat was very clear.”
“The Fischer Future Heating was fitted some five years ago, all the wireless thermostats were muddled up following some building work, I didn't know which one was paired to which heater. I called the Fischer helpline and Stuart Randall from their technical dept, quickly called me back, he talked me through the pairing process for each of the 5 heaters. And also sent me an email detailing the full process for my records. I can't thank him enough. Great Service.”
“Understandable that there is a reasonable wait between order and installation as demand for this great product is currently so high. Worth waiting for however. Install team turned up exactly as promised. They went above and beyond to also rectify some legacy dodgy pipework. Quite, tidy and courteous throughout. Well done.”
“Danny was so, so helpful this morning. He asked me what the issues were, listened carefully while I explained the (several!) questions that I had about the most efficient, cost-effective usage of the system. I didn't live in this cottage when it was installed, so wasn't here for the initial survey, installation visits etc. He was understanding of the issues, very helpful and very knowledgeable about the system. He explained succinctly and simply. He took me through a reset there and then to reset and test the radiator that I had said often caused problems. What was particularly useful was his clear explanation about the need for the three degree gap - and no more - between the sun and moon settings. I've reset all the radiators and the house is toasty warm tonight (while it's about -2/3 degrees outside). Thank you. Excellent service. Really nice, helpful, friendly man.”
“Good advice on what radiator would work. Clean installation and the radiator really keeps our room at a nice constant temperature. Very happy with service and the product.”
“My original heating was by night storage heaters, which were beyond their "sell by date" and also even new, were getting cool by the evening and not at all controllable. So I decided to upgrade to another system and after much research decided on Fischer. The first contact was by a salesman/surveyor, who listened carefully to my requirements and then made his recommendations, which seemed very sensible. I was then told when the installation would take place, but unfortunately due to Covid-19, Fischer had to postpone the job, (I was given plenty of notification by email and phone call). When the installation actually took place, I received a confirmatory call to let me know when the installers would be with me. Two very tidy gentlemen arrived complete with Covid masks and got on with removing the old heaters and installing the new ones. One of the men took his time to ensure I understood how the controls worked. Overall a very pleaseant and efficient company to deal with, rather a change these days.”
