“It would have been five stars up until my last purchase. I was absolutely stunned to receive a jacket that I ordered which had been obviously repaired (and not very well done at that) sold as a new item. There were clearly no quality control measures in place before despatch.
On the flip side, the refund process was done immediately and the money refunded to my bank quickly.”
Thanks for your feedback. We are sorry to hear you had a problem with the quality of your item, we will ensure to review the product line and our procedures for quality control. It seems to be a very, rare and unusual situation. Glad you received your refund quickly and that your previous experience with us has been good. Many Thanks, Gemini Woman.
“Great customer service. Confirmation is sent on receipt of anything you have to return and refunds are dealt with promptly. Orders are despatched promptly too. Very happy.”
“Fantastic prompt deliveries and excellent customer service. Quality clothes, nice loyalty discounts every so often. Quick acknowledgment of returns and refund. All round excellent.”
“First class end to end service, from ordering to communication about your order and delivery. If anything is returned, return is acknowledged immediately and refunded. Lovely selection of clothes from a variety of top brands. All round excellence.”
“I've bought a number of items from Gemini Woman and it's always been a good experience. Even when I've needed to return an item, the refund process has been straightforward and money has been quickly refunded in to my account. The range of clothes is excellent, coming from a number of different brands, many of which are different to what you find in the high street. The loyalty program gives good discounts. In my experience the clothes I've ordered have always arrived well packaged and detailed delivery arrangements provided.”
“I had trouble with ordering on the website for some reason but phoned and received great service. The items arrived the next day and I was really pleased with the quality and fit. I shall be buying from Gemini again!”
