“I had ordered a surprise birthday cake for my son’s 19th bday (who studies at a Canadian University) from the UK and it turned out to be my worst nightmare!! Since this was his first bday away from home, I wanted it to be special and had coordinated with his friend/roommate to pick up the cake when delivered and surprise him. The cake never arrived and after endless calls/emails to Hazleton’s I was given a run around with endless excuses for four days and told nothing could be done because the courier was third party and Hazeltons couldn't contact them on our behalf. The courier company chosen by Hazeltons (Canpar) had unmanned phone lines and were closed for the weekend which meant nobody could update on tracking information - it was frustrating to deal with Hazeltons who were most unhelpful at this time and they stated nothing could be done until the order was delivered by the courier. They could not understand the fact that the cake would not be suitable for consumption after being in delivery trucks and warehouses for almost 5 days. I had to dispute the charge with my bank and the cake finally was delivered the same day but in a deplorable state so they had no choice but to refund the money paid for the order. It would have been far more professional and courteous if they had simply refunded when the delivery date wasn’t honoured! The cake was delivered in such a bad state that it was almost disrespectful! I would have been extremely embarrassed had this been a gift for someone other than family as this is not the way any gift (let alone a perishable edible item) should be received! The company must review their courier company as inefficient deliveries are enough to tarnish a company’s reputation and this must be addressed and remedied appropriately. I had to rush another cake through Uber eats to save the day for my son’s surprise birthday and I should have opted that choice in the first place. Never again and I will surely leave a review on Google as well so nobody suffers the way we did!!”
“Ordered online, selected delivery date, paid for shipping only to be told it wouldn't be delivered on the date i chose, even though I received 2 emails from the company directly that had my chosen date as the confirmed delivery date.
Over priced, false advertising. Buyer beware, would give 0 stars if I could. Disappointed”
“Ordered a custom Birthday gift together of 3 Italian cheeses and a cheese board with knives.
What was received was the above into what looked like an Easter basket left over from the holiday the week previous. This had a chocolate bunny, chocolate covered marshmallows, and white chocolate pretzels. LOL !!!! Our daughter thought we lost our minds, she is allergic to chocolate. Cheese was nothing special and not from Italy. Tried to give feed back to Hazelton about the company they sourced this out to but they stand by there substations policy. Got what I ordered but was not happy with all the added left over Easter .”
“My wife bought me a three month subscription. The first box cam yesterday and to my dissatisfaction the three cheeses that came were things you can buy at any grocery store. Such a rip off. For $170 I should be getting something unique and new. Not something I can buy for $6 at Fresco. Not worth it at all.”
“Ordered a gift basket delivered to a patient in hospital. Not received. According to Hazelton policy, it is not their responsibility. Contacted hospital and delivery service. Delivery service says they reimburse the company who hired them- not me. Sent Hazelton this info and they continue to insist it is my responsibility and that I need to file a claim with the delivery service.
So, check their policy folks - it becomes your problem if anything goes wrong.”
“I ordered 3 gift baskets with upgrades and they sent substituted items found at your local drug or convenience stores. Items received damaged, a couple items missing altogether and customer service representative, Stella Marie, was dismissive.”
“Complete scam of a company. My father made an order for me but I did not receive the items mentioned on the website.
1. The olive oil and balsamic vinegar were NOT campi verdi de toscana as mentioned on the website. The strawberry jam and maple syrup were from cheaper brands.
2. The following items were missing from the package:
Wafers - Crème de Pirouline Chocolate Hazelnut 92g tin
Cookies - The Shortbread Bakery Chocolate Chunk
Chocolate Blueberries - Bruges Classic Chocolate Covered Blueberries Pillow Box 50 g
3. It is mentioned on their website that I would’ve received these items in pine wood tray. Instead I have received a cheap woven rope tray.
This company is clearly cheating their customers because ofcourse people will not verify their gifts. If I had not received the forward email from my father, I wouldnt have checked either.”
“We ordered the Kosher custom gift basket. It was delivered on time and was beautiful but we ordered Vodka with gourmet fruit and nuts to add. Instead they put two crystal wine glasses and cheese that was NOT kosher. When we contacted them they said in their fine print it says they can substitute whatever they want. OK, substitute, but at least keep it kosher! After several back and forths they said they would refund 30%. That does not change the fact the gift was not able to be eaten by the recipients. It seems the vodka selected was also replaced. Im glad I did not opt for a more expensive type. Interestingly the only signature on the delivered on behalf of signature was my email. It still included the recipient's name! Good thing they know my email! My gift message was not included.”
“VERY DISAPPOINTING!!
I was very disappointed with the cheese that I received as you can see I got harvarti twice and camambert 3 times and the round spiced Gouda twice...... There was nothing special about the cheeses that I received, I can go to my local grocery store ( save on foods, Safeway, freshco ) and purchase these cheeses myself..
My husband was under the impression I was going to receive different cheeses...... possibly from other countries or local made cheeses that I can't just go buy from my local grocery store.....
We are not happy at all & would not recommend to friends, as I said to the girl on the phone I believe we should be refunded for a portion of our subscription. ”
“The case for the wine had a crack on the top, and the wine I had ordered Palatine was substituted. I contacted their customer service right away and sent pictures. The emailed and stated their policy states they can substitute. But I paid for a higher priced wine. They asked for pictures again. Then asked for clearer pictures so i sent again. They said it's only a dent in the box. But they would refund the difference in the price of wine. I said fine I will take that but stated to them it's a crack not a dent and will never deal with them again or recommend. This was a a 70th birthday gift. Certainly over priced and no customer service. Don't waste your money!”
“Wish I saw the reviews before ordering - horrible unreliable service - ordered a birthday basket and was supposed to arrive before 12 noon - tracking shows end of day and the day is already over - shipping company not responsive and so is Hazelton !!!!”
“Sent a basket worth over $200 to a customer that fell ill and the package bounced around for well over a week only to have my sick customer have to go to the post office to pick it up. The live plant had several flowers fall off and it looks sick as well as the baked goods were smashed in the boxes. The company did nothing to help, simply advised to keep trying the shipping company with whom they hired. It was supposed to be 2 day service and it ended up being 12 days with a live plant and baked goods. I asked about a potential partial refund as they did not deliver the package or possibly a credit and was told the only way they would do this is if the basket was been returned to their warehouse. at my expense. They did not care that the package was bouncing around the province, they did not advise that there may be an issue with the delivery address which was a town...not like a farm or somewhere rural). Completely unprofessional and only cared about "send us a review". Well, here is the honest review. The recipient was supposed to have a nice gift to brighten their day as they go through extremely tough times and this only created them more grief. Enjoy this honest review...I hope you don't delete it.”
“If 0 star was an option I would choose that. Received a customized basket with a broken/withering orchid. Contacted customer service and not an ounce of apology but instead blames it on the customer.”
“I would never order anything again from this company. We ordered chocolate covered strawberries for a birthday gift 5 days in advance, we stated delivery had to be before 9am and Noon and our confirmation stated the same timeframe. Never showed up on day we ask. We contacted Hazeltons and delivery company, Hazeltons was no help other than repeating they have no control over delivery times. It’s now days later and we don’t know where our perishable gift is. Of course when you call for a refund you get the run around from Hazeltons. Thanks goodness for credit card companies.”
“DO NOT ORDER FROM THIS COMPANY UNDER ANY CIRCUMSTANCES. I ordered a birthday gift for my brother and they delivered a broken cutting board and no balloon and demanded that I take photos and show them the broken board and that the balloon is missing. I had to ask my brother to take photos of the missing ballon (???) and customer service refused to issue a refund without photos of the missing ballon (???). It was ridiculous. They did nothing to compensate me for the errors and the time I spent trying to get a refund. Sadly, I neglected to read the negative reviews before ordering.”
“This company is a scam and pays bots to write fake reviews.
Do yourself a favour and google "Hazelton's Gift Basket Scam" before purchasing anything - you will see CBC and CTV have covered this company's malicious scamming several times but the company keeps changing its name and inhibiting reviews to continue to steal from Canadians.”
“run, don’t walk away from this company!! Once they have your money they will not deliver as advertised. I even gave them ways to correct THEIR mistakes.”
