“Still haven't received my parcel as its now at the royal mail sorting office waiting for postage to be paid! Been waiting for this for just shy of a month. Terrible communication and poor service.”
Hey! Thanks so much for your message and we are so sorry about the delay to your parcel. Please DON'T pay the postage, this wouldn't be from us, so it might be a scam. I believe our customer service team have been in touch to reship the parcel to you. 💖
“I was really looking forward to having these period pants but they were quite disappointing. The waist band was too tight which is uncomfortable for when you’re on your period (I had a size M and I know I’m not a size L). I also felt they didn’t hold as much flow as expected. I bled through them 3 times and I didn’t feel that I had a heavy period.
I would maybe still use them if I need to but definitely looking for other period pants. It’s a shame as I was expecting them to be good”
Hey! Thanks for your review, and we are so sorry to hear the pants didn't suit your needs. Please do email us with any further feedback so we can continue to make the best products at hiya@hereweflo.co
“Love the ethos behind this company and wanted to support them so I bought my 13-year-old her first period pants. They came in separate cardboard packs which we opened, but could see straight away the pants would be huge on my daughter. She did not even need to try them on as it was clearly obvious. I put the pants back in their pack and emailed customer services to get a refund but was told as the box had been opened this was not possible. How are you meant to see the product without opening the box?!? Really dissatisfied with the customer service which is such a shame :-(”
“Was excited to try these tampons as I want to step away from toxic chemicals. However, I don’t think these are for me. The tampon itself is very thick first of all, I got the super size and its the size of a super plus (maybe even a bit wider actually), so thats already uncomfortable to insert. I find the mechanism really stiff, its not easy to push the small tube smoothy into the bigger tube. I’ve tried with 3 of the tampons now and they’ve all been the same. I had to push quite hard to get it to move and then caught a bit of skin as it unexpectedly shot through (ouch). Also don’t find these to be particularly absorbent enough, which is surprising considering its thickness. Think I will go back to my other brand and maybe give these to a friend to try”
Hey! Thank you for your review and we are sorry to hear you're not happy with our tampons! We would love to understand this further to ensure we make the right changes in future. Please email us at hiya@hereweflo.co if you can 🥰
“Really bad customer service. I think a lot of green washing rather than an ethical company that genuinely want to reduce waste.
The bamboo pads had glue which wrecked my underwear and the washable pants were substandard.”
“I used these as I heard that Tampax have nasty chemicals in them. However, I was very disappointed that this product disintegrated upon removal and, to put it simply, I had to find and remove the rest of the cotton fibres myself. It was also an uncomfortable spherical shape. Not happy with this product at all. I did wear it for the recommended 8 hours on a regular flow with the regular size tampon, so there was no reason for it to shed long fibres.”
Hi Alex, Thanks so much for your feedback and we are so sorry to hear about your experience! Please can you contact us directly at hiya@hereweflo.co ? We would love to understand exactly what happened and rectify the situation for you. Many thanks
Hey Rebecca, we are sorry about your experience. We use organic cotton which is a very soft material so we are sorry you felt it was scratchy. Please let us know if you need any support with sizing and it sounds like you might have got the wrong size. You can contact us at hiya@hereweflo.co
“Customer service is shocking. Been in touch several times about fault with subscription management and not being able to update or even cancel the subscription, charged for something I didn't need as unable to cancel it. Still waiting for response 12 days later. Refund done via PayPal as not heard from customer service.
Update still no contact or resolution so not going to revise my review.”
Hi, Please can you email us at hiya@hereweflo.co with your order number and we can see what's happened to your order? I will resend it if it got lost on its way to you!
“Not great as ordered 2 pairs in black and they have emailed back saying I can’t have them now due to not having them in stock even though they took my payment and I’ve been waiting for them all week”
“I love the product.
However I have been subscribing for years, and over a year ago I’ve changed my address in the account and then followed up with an email. Despite this, my deliveries came not regularly. I’ve reached out to the customer service team to let them know that I am just not getting my deliveries and have to get product of Amazon, only to get a 50% off. Baring in mine that my deliveries have not been coming to a new address for over a year.
Disappointing. So I’ll continue to purchase from Amazon.”
“I ordered tge pants but never receoved them, messaged sent to Flo to ask when they woukd be delivered and im still waiting on a reply.
Not a happy customer.”
