The Home Depot Reviews

1.6 Rating 160 Reviews
B-
Happiness Grade

The Home Depot have a Customer Happiness Grade of B-. Customers love their prices but are unhappy with their refunds.

A-

Price - Excellent

88.89%
Industry Average
A manager drove out there retrieved the barbecue and it was sold to them half price for the inconvenience and the got gift cards to the store and the garden centre.
- Cindy M
C

Delivery - Average

62.50%
Industry Average
I absolutely love this carpet. Delivery took a bit longer than expected because the product came from Georgia. It would have helped to have the carrier information along with the tracking number to know this in advance but customer service was extremely friendly and professional when I inquired. Colours are more brilliant than the picture and quality fantastic.
- Dale
He demonstrated professionalism by continuously connecting with his customer from the time we ordered the appliance to the time it took to have it loaded on the delivery truck for delivery and was at the location in 30minutes as promised.
- AC Nursing & Health Services
Our latest experience with Home Depot delivery service was to get new appliances delivered.
- Anonymous
E

Refunds - Difficult

45.45%
Industry Average
We purchased carpet and installation from Home Depot many years ago had a terrible experience installers were rude we found out a few years later that they installed the carpet we ordered in the downstairs but the upstairs they installed a cheaper carpet that didn’t match the stairs. The stays comprised of small pieces of carpet patch together and the pattern didn’t match we had to replace the carpet and wanted to use our Home Depot credit card so we decided to give them another chance on the day of the installation no one showed up no one called us it took several days for anyone to get back to us when they did they said it was backordered. we were waiting to list our home and had to be delayed because of Home Depot then when we try to return our purchase of the carpet and installation we had to go to the store several times to get a refund we will never ever ever shop at Home Depot ever again
- Unhappy
Upon getting refund on my credit card for this one box, my order for replacement was cancelled.
- Anonymous
And I can’t get the measurements I paid for or the refund- so a total scam! Wasted 2 months of my life and took almost $200 bucks.
- Anonymous
73.12%
Industry Average
Curb side pickup. Quick, convenient. And super friendly service. Thank u Morgan 😁
- ""
We had issues with out counter top. The supplier would not acknowledge our calls. After reaching out to Home Depot, Chrystal Masse was assigned our case. Thank you Chrystal for providing great customer service. The countertops have been replaced and they look great.
- Anonymous
I just noted the name of the customer service rep I was dealing with and date and time of the conversation.
- Sheila Ward