IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have booked a few cruises with IgluCruise and have always been very pleased. The staff are always very helpful and knowledgeable.”

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Posted 1 year ago

“Very good service and good follow up information. Competitive pricing.”

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Posted 1 year ago

“Have used these agents for many years to book cruises- never any problems.”

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Posted 1 year ago

“We have done few booking with Iglu and all have been hassle free, easy and enjoyable. Also it is always a better price than original cruise site, so no brainer. I would recommend to everyone.”

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Posted 1 year ago

“pleased with the cruise booking so far including agreement of cabin credit”

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Posted 1 year ago

“Been on several cruises with iglu and every time iglu have been very helpful and accommodating.”

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Posted 1 year ago

“We are impressed with iglu service and help”

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Posted 1 year ago

“Booked a cruise on line with Igloo, psid the deposit. Hours later you rang to say the price had gone up dud I still want it. I said yes but was a bit peeved. Then a few weeks ago you rang me to say that because I’d paid a lie deposit I’d have to pay the rest by the next day or my holiday was going to be cancelled. No email nothing. To make it worse I was actually abroad the little e was terrible, I had to ring you back and I was 38th in the queue. First and last time booking with iglu and I’ve not even been on the holiday yet.”

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Posted 1 year ago

“We had a good advisor who was really helpful and gave us a good deal”

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Posted 1 year ago

“Great support regarding a difficulty with P&O”

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Posted 1 year ago

“Getting the correct refund from Iglu is like trying to get blood from a stone.”

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Posted 1 year ago

“Always found Iglu and Planet cruise very efficient and informative.Booked many cruises either direct or on a cruise and always get a competitive price. .”

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Posted 1 year ago

“easy to use and the portal makes it very easy to pay and see what you have already paid”

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Posted 1 year ago

“Prices on the ship was expensive, charged 18percent on everything they brought you if you did not pay for their drinks package of 60 Dollers per person per day . Package was not worth 60 Dollers a day as we were off the ship most days at 7am until 6pm so would not used the package .”

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Posted 1 year ago

“Seren was vary helpful”

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Posted 1 year ago

“The problem with IgluCruise is that before you make a booking the representatives are very helpful and available. However once a booking is made and a deposit paid, it is very difficult to contact anyone, especially the person who dealt with your booking. Unfortunately I have been passed from person to person trying to get answers to questions. This being the case, I will not use IgluCruise again.”

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Posted 1 year ago

“Lovely staff who are always happy to help”

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Posted 1 year ago

“On planning my cruise I phoned several times speaking to different people I thought your customer care was very good. There was so many questions to ask Especially as I booked 6 cabins and it was a special family holiday. My husband and myself have been on many cruises but my family have not been on ant. However after I booked and paid my deposit. That was it . I phoned many many times and could not speak to anybody. I kept getting cut ofF. The live questions was not good. They could not answer me. Finally I gave up. It was like once you booked and paid your holiday , nobody wanted to speak to you.”

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Posted 1 year ago

“Contacted Iglu regarding a special deal for a Seabourn cruise. Dealt with Glen who was very helpful, polite and efficient. Even went out of his way to nail down a price differential on the flights.”

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Posted 1 year ago

“The organisation of Iglu we cannot fault. They arranged the flights transfers and hotel prior to the cruise. We have also had to cancel a cruise but was able to exchange the deposit to another cruise at a later date.”

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Posted 1 year ago

IgluCruise is rated 4.8 based on 2,910 reviews