“The first transfer has not been very good , as the car had no AC and did not help with the luggage, however once I have emailed the office all has been sorted on the way back. Quick response on email”
“Transfers to and from Heathrow to the Southampton cruise port were as smooth as silk and right on time if not early. Made the process go without stress. Kudos!”
“Driver met us outside of baggage claim, holding a sign with our name. He was parked no more than 100 feet away. We were in the car and on our way from Southampton to Heathrow in less tahn 5 minutes. Driver made good time (as best he could through Southampton) once on the free way north.
Car was clean, driver offered water. Less than 90 minutes later driver had us at Virgin Atlantic's Upper Class entrance. Excellent job..”
“A quote, booking, and the transfer were easy and pleasant with Jewels Airport Transfers. Warren was super courteous and wonderfully friendly. It's so great to get door to door service!”
“I arranged collection for 8 people and luggage for a 10 day holiday. For collection from home we had a very nice man turn up, dressed smart. Plenty of room for 8 people with luggage, including hand luggage. I was emailed about the collection time and contact details. For collection from the Airport, I received an email informing me that the person would be there with a sign waiting in arrivals. This did not happen, the person was not there, I called the number from the email and was told it was a different person. I called this number and the person said he would be 20 minutes. We waited closer to 40 mins after the initial pick up time. The vehicle arrived and we struggled, to get the same luggage in. We had to damage some of the smaller suitcases or wait hours for another vehicle. The driver was not helpful and didnt apologise, he told me he was not informed that we had luggage?? I may try the service again if the same person who picked us up also drops us off, otherwise I will be going elsewhere.”
“Excellent service, reachable at any time. All the drivers were very kind, good drivers and they always let you know their name and phone number the day before so you can reach them. Professional service‼️”
“We (a couple) used Jewels Airport Transfers to pick us up from Southampton cruiseport to Heathrow Airport Terminal 5. The main reason we chose JAT was because of the positive reviews we saw. After we purchased the ride, JAT responded to us fairly quickly when we needed to ask them a question or revise the pickup time. The driver showed up on time in an unmarked car and dropped off us at the airport at the expected time. JAT is basically an Uber service with independent drivers but their price seemed to be lower than Uber. I would use them again though.”
Hello,
Thank you for your feedback. Unfortunately, we cannot use any signage due to legal government guidelines as before:
Signage. Signs or advertising material must not be displayed on or from a private hire vehicle unless they are exempt or approved by us, and no advertising material may be displayed in the vehicle unless in accordance with our requirements.
We hope to serve you again. Thank you
“Booked at short noticed as our flight was cancelled. Driver was tracking our flight as we landed 30mins early. He was just arriving and let us know where to meet him. He was very kind and polite, helped with our bags as we were very tired from being up early and the new flight arrived at 2.30am. Smooth drive back considering the M25 was closed. Would fully recommend and we will definitely use again if needed. Great service!”
