Thank you for your review, Martin.
We’re delighted to hear that your picture arrived well packaged and met your expectations. We take great care in ensuring our products reach our customers in perfect condition, so it’s really nice to receive your feedback.
We appreciate your support and hope you enjoy your new artwork for years to come.
Warm regards,
The Lucy Pittaway Team
Thank you for your review, Melonie.
We're so glad to hear that you love the artwork! However, we're really sorry about the cracked glass upon arrival. It's great to know that our customer service team has been helpful. I can see a replacement was sent out on the 3rd September, we hope you received this well.
We thank you for your feedback and once again apologise for the cracked glass.
If we can be of any further assistance please do not hesitate to contact our customer service team.
Warm regards,
The Lucy Pittaway Team
Thank you for your lovely review, Sue.
We’re thrilled to hear that you chose our mugs for your friend’s birthday and that the order arrived quickly and well packaged. We hope your friend absolutely loves them when the special day arrives!
If you have any questions or need assistance in the future, don’t hesitate to reach out.
Warm wishes,
The Lucy Pittaway Team
“Love the print I ordered for my fiance for our 1st anniversary UTB ..Don't think I will order online again as when I received it and opened it to find I had been sent a Liverpool print after sending an email I received a new one unfortunately it was the right print but the wrong size,after a phone call to the warehouse it was sorted quickly and I received my print the same day hand delivered by a member of staff to be told whoever packed it didn't look properly and just saw the red and white .love the print though and so does my husband”
Thank you for your review, Susan.
We’re thrilled to hear that you and your fiancé love the print! However, we sincerely apologise for the mix-up with your order. It’s great to know our team was able to resolve the issue quickly, but we understand how frustrating that must have been. We take feedback like yours seriously, as it helps us improve our packing processes to avoid such oversights in the future.
We truly appreciate your understanding and patience throughout this experience. Thank you for being a valued customer, and we hope to serve you even better next time.
Warm wishes,
The Lucy Pittaway Team
Thank you for your lovely review,
We’re thrilled to hear that you appreciate our artwork! Your support means the world to us, and we're glad our pieces resonate with you. If there's anything more we can do for you, please don’t hesitate to reach out.
Warm regards,
The Lucy Pittaway Team
