Hi Elliott,
Thank you for taking the time to share your experience, even though it’s disappointing to hear. We sincerely apologise for the delay in receiving your order. Three weeks is certainly longer than we aim for, and we understand how frustrating this must be for you.
Unfortunately I can see the 'awaiting stock' notification was not activated on your order. This was an error on our system which we sincerely apologise for.
We appreciate your feedback and this issue has been raised with our team. If you require any further assistance please do not hesitate to contact our customer service team.
Warm regards,
The Lucy Pittaway Team
