“I haven’t opened the painting yet as I I bought it as a Christmas present but I was very disappointed in the delivery. It was left outside next to my shed in the rain. I really thought it would have been handled with more care”
Hi Tessa,
We’re very sorry to hear about the delivery being left outside in the rain. That isn’t the level of care we expect our courier to provide, and we understand how disappointing and frustrating this must have been for you.
We have e mailed you direct about this issue and would be grateful if you could provide any further details to our customer service team.
Once again please accept our sincere apologies for how your artwork was delivered and thank you for bringing it to our attention. We take on board all feedback, which helps us to constantly improve and better our customers' experience going forward.
Warm regards,
The Lucy Pittaway Team
“Poor service from the start as after purchase I received no invoice after PayPal payment and the address was incorrect for delivery. I had given the correct address as they confirmed but it was sent to an address a car drive away and i did not know as I received no delivered confirmation email. The only way I found out was the person who received the delivery kindly found me on a website but on collection from this address the driver had not delivered the complete order and part of it was still on the van. When I did receive the order I had requested a gift message but nothing was in the package. I have placed a couple of orders now and it amounts to a few hundred pounds with an offer from them of 10% off another purchase. I did not mention how damaged the package was as by some miracle the picture was okay just a little bowed. A little dissappointed with this offer as it is not something you go out and purchase every day so just wont be buying off them again! I do not usually review anything but this was so incovenient at the time.”
Thank you for your honest feedback, Richard.
It’s always disappointing to hear about any issues our customers encounter and we understand how inconvenient and frustrating this must have been for you.
Please accept our sincere apologies; we are always striving to exceed our customer expectations but accept on this occasion our service fell short. Your comments regarding the packaging damage are also concerning, and we appreciate you bringing this to our attention. We really value all our customers feedback and take on board any negative comments to help us improve our services in the future.
I understand our customer service team have been in touch with yourself but if you do wish to discuss the matter further please do not hesitate to contact us.
Our customer service team can be contacted on +44 (0) 1748 810 965 or email info@lucypittaway.co.uk
Once again please accept our apologies and we hope you will give us another chance to provide you with a more positive experience in the future.
Warm regards,
The Lucy Pittaway Team
