Hi Kelvin,
Thank you for your 4-star review. We’re thrilled you think it’s amazing and appreciate your support.
If there’s anything we can do to make it a 5-star experience, please let us know.
Kind regards,
The Lucy Pittaway Team
“Delivery was a lot quicker than quoted, gorgeous image. Due to the length of delivery quoted I changed the delivery address as I moved house. The address didn’t change and was delivered to my previous address!”
Hi Kirsten,
Thank you for your lovely review. We’re glad you love the image and that delivery was quick.
We're really sorry to hear about the address issue. If you do need to reach out to our customer service team further please do not hesitate to contact them on +44 (0) 1748 810 965 or e mail info@lucypittaway.co.uk
Thank you again for your feedback, we are always pleased to receive our lovely customers' comments as we are constantly striving to improve our services and offer the best customer experience possible.
Kind regards,
The Lucy Pittaway Team
Hi Julie,
So glad to hear you loved all your pictures! If there’s anything else you’d like or any other designs you’d like to try, we’re here to help.
Thank you for your support.
Kind regards,
The Lucy Pittaway Team
“Absolutely love the framed print. However, it is a gift and I requested plain packing and received an email confirming this would be so, unfortunately it arrived with a sticker on the outside confirming my Lucy Pittaway print was inside. I would still order again as I love them.”
Hi,
Thank you for your lovely review and for sharing your feedback. We’re glad you love the print, and we’re sorry about the sticker on the outside. We'll pass this onto our team to help improve our service in this area going forward.
We really appreciate your support and look forward to serving you again soon.
Kind regards,
The Lucy Pittaway Team
“This is an amazing picture. As a lover of Christmas 🎅🏼 it will hang in a prominent place all year to remind me of the joy of the season.
Slightly disappointing that it doesn’t come with a certificate stating it is an Artists Proof. Whilst I know it is signed, a certificate would, I have thought, been provided too.”
Hi Paul,
Thank you for your lovely review, we're so pleased you are loving your Santa's Sled Squad AP.
All our AP's come with a certificate which should have been on the back of the artwork. Please accept our sincere apologies if this was not the case. We have e mailed you direct about this, if you could reach out to our customer service team they will be more than happy to assist you.
Thank you again for your review, we really appreciate your support.
Kind regards
The Lucy Pittaway Team
Hi Andrew,
Thank you for your review and we're glad to hear your order arrived promptly.
The only store you are unable to collect from is our Richmond Gallery due to storage space but all other Galleries offer a collection service. If you need any help with delivery options in future orders, we’re here to help. Please do not hesitate to contact our customer service team.
Thank you for your feedback, we really appreciate your support.
Kind regards,
The Lucy Pittaway Team
Hi there,
Thank you for your review and comments.
Our customers' feedback is very important to us and we take all comments on board to help us improve our products and services in the future.
Kind regards,
The Lucy Pittaway Team
“Website is clear and concise with both images and descriptions. Postage was on time and delivered securely. Wished I had brought the bigger size though.”
Hi Pamela,
Thank you for taking the time to leave us a lovely review. We're pleased to hear that you found our website clear and that your order arrived securely. Your photograph of 'As Time Goes By' canvas looks lovely!
Warm regards,
The Lucy Pittaway Team
“Lovely picture. Well packaged & arrived on time. The option of framing with non reflective glass would have been good. Due to the position in the room I am going to have to do this as much of the time the picture cannot be seen properly.”
Thank you for your thoughtful review, Gill.
We’re delighted that you love the picture and that it arrived promptly and well packaged. We appreciate your comment regarding the option of non-reflective glass for framing. We do offer a wide range of framing services including non reflective glass which is an option we offer from our Galleries. It’s always our goal to enhance our customers' experience, and we will take on board your feedback to improve our services.
If we can be of any further assistance please do not hesitate to contact our customer service team.
Warm regards,
The Lucy Pittaway Team
“Quality item received in good condition and on time . Thank you. Each time I attempt to purchase from you using the PayPal option there is always a problem which results in having to pay by bankcard via the full checkout process.”
Thank you for your review, Derek.
We appreciate your feedback regarding the PayPal issue you’re experiencing. We're sorry that this has caused frustration, and we understand how important a smooth checkout process is. Our team is continually working to improve our payment options, and your comments will help us in that effort. If this does happen in any future purchases please do not hesitate to contact us so we can investigate your issue.
It’s great to hear that your item arrived on time and in good condition. We look forward to providing you with a seamless experience in the future.
Warm regards,
The Lucy Pittaway Team
Thank you for your review, Ann.
We're glad to hear that our customer service team was quick to rectify the issue with your order. Your satisfaction is important to us, and we appreciate your understanding throughout the process. If there's anything else we can assist you with in the future, please don’t hesitate to reach out.
Thank you for your support.
Warm regards,
The Lucy Pittaway Team
Thank you for your review, Vicky.
We appreciate your understanding as we addressed the issue with your order. It's great to hear that our customer service team was able to assist you effectively. We sincerely apologise for the mix-up with the item, and we're committed to ensuring a better experience in the future.
Thank you for your feedback, and we hope to serve you with the right items next time!
Warm regards,
The Lucy Pittaway Team
“Artwork and framing is fantastic the only negative was the wait for it to be delivered, whenever we have bought limited edition prints before it's never taken several weeks to arrive, worth the wait, but would have liked it sooner.”
Thank you for your review, Martin.
We’re thrilled to hear that you love the artwork and framing. We really value your patience and understand that waiting for delivery can be frustrating. While we're glad to know it was worth the wait, we’re always working to improve our delivery times. As our artwork products are bespoke and framed prints are made to order, lead times do vary and are dependent on a number of factors.
We take your feedback on board and strive to enhance our service. Thank you for sharing your experience, and we hope to serve you again soon with a quicker turnaround.
Warm wishes,
The Lucy Pittaway Team
“I was very impressed by the quality of the print and the frame it came in. It arrived well packaged in in good time. We were kept informed of its progress throughout. I would have given 5 stars but was disappointed that the description implied it would have a perspex "glass" but it did not, just the bare canvass in the frame.”
Thank you for your review, Simon.
We’re thrilled to hear that you were impressed with the quality of the print and the framing, and that it arrived promptly and well packaged. Keeping our customers informed throughout the process is very important to us.
We are sorry to hear about the misunderstanding regarding the frame's material. Your feedback about the description is noted, and we will certainly take this on board. We are always striving to improve our services and exceed our customers' expectations.
Thank you for sharing your thoughts, and we hope you'll consider us for future purchases.
Warm regards,
The Lucy Pittaway Team
