Luxury Dry Cleaners Reviews

Name: Luxury Dry Cleaners
Rating: 1.70

1.7 Rating 37 Reviews

3 %

of reviewers recommend Luxury Dry Cleaners

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Phone:

02079711384

Email:

info@luxurydrycleaners.com

Location:

148, Boleyn Road, London
N16 8BN

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Luxury Dry Cleaners 1 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

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“I wish I could give this 0 stars. AVOID, AVOID, AVOID. They put a hole at the front of my wedding dress. I paid a significant sum to have my high-neck, silk wedding dress cleaned. Shockingly, they pinned the cleaning label through the top front of the dress, leaving a visible hole (picture attached after I removed the pin). You'd expect it to be placed under the arm or at the bottom, but no – it’s right in the center and middle of my dress. It's absolutely heartbreaking. I've emailed, called, and tried to reach out via their chat function on their website – all to no avail. There has been no response. The lack of customer service is astounding and unacceptable for a business in this industry. The mark is visible from a distance, particularly given the simplicity of the material and dress. This has caused immense stress and disappointment during what should have been a joyful time. I strongly urge anyone considering their services to look elsewhere. Save yourself the heartbreak and choose a more reputable cleaner who values their customers and their precious garments.”

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Posted 4 months ago

“APPALING SERVICE - STAY AWAY FROM THEM! 2 piece suit and a vintage jacket, gave for dry cleaning. THEY HAVE LOST THE ITEMS. Accused me of collecting it but later on agreed that somebody must have collected it instead of me. The only solution they gave is we have to wait perhaps somebody will return it. I`m SUING THEM IN SMALL CLAIMS COURT but STAY AWAY FROM THEM TO SAVE YOURSELF ALL THE HASTLE! HORRIBLE COMPANY!! Have sent emails and tried calling on multiple occasion - no response - POOR CUSTOMER SERVICE!!”

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Posted 9 months ago

“They doubled the cost of the cleaning for a leather and suede skirt and when i had it returned to me, it didn't look like it had been cleaned at all. all the marks were still there. i've complained five times now, can't get through on the phone or web chat. Safe to say i won't be using them again.”

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Posted 9 months ago

“"Entrusted my cherished Canada Goose among others to 'Luxury Dry Cleaners' with a clear 'no safety pins' plea. Returned to a melted label horror and a mocking safety pin adornment on my priciest possession, while others were spared. A baffling blend of negligence and selective hearing, or perhaps an avant-garde attempt at 'customization'? Beware, your explicit instructions may just become the punchline of their next joke."”

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Posted 9 months ago

“Avoid this company at all costs; it's a SCAM. They will take your 'luxury' item and damage it, then offer to re-clean and damage it even further. When the complaint was raised via email, they asked for photos, which were provided then have yet to respond (months of waiting). There is no contact, no one answers the phone (which sounds redundant when called), and their website is bogus, too, that has a chatbot and never a human. I am still waiting for my refund for the damage they caused. This company is excellent at damaging and not taking any responsibility, reported to relevant trading services. IT IS A JOKE OF A COMPANY.”

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Posted 11 months ago

“Got my shirt back with an iron hole in back. When I returned they told me to blame my wife!”

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Posted 1 year ago

“Very pleased use again.Very friendly staff. Thank you,merry Christmas”

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Posted 1 year ago

“We had used this place for years, until they recently “lost” a £380 dress. The owner said that the matter was being “dealt with directly by [him]”. One month after the dress was lost (and after countless shop visits, emails and calls), he promised the matter would be “resolved tomorrow by 5pm” if all negative online reviews were removed. He also threatened legal action for those reviews. So we removed the reviews. We suspect he has also made complaints about the reviews on platforms (like this). That was four weeks ago and he still hasn’t paid. So he was simply lying to get the review down and has not evidenced any progress. This guy and this shop is a complete mickey mouse outfit that is best avoided and will inevitably end up on a consumer watch TV show. We have complained to the Police and Trading Standards”

Helpful Report

Posted 1 year ago

“They didn't give salary to their employees on time I work there from 8 August to 11 September still I don't get my salary.i call every day but they didn't answer my call.i face this problem! i pay my university fees and I am waiting for my salary.”

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Posted 1 year ago

“This place is running a scam where they sell (or at least lose) high value clothing. We dropped a dress here several weeks ago. Each day we come in and are told “we need two more days” (endlessly) or “you must email the purchase receipt of the dress” (which we have). We have met two other customers at the till in the same situation. We are filing a police complaint.”

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Posted 1 year ago

“I wanted to amend my order - and sent emails and followed up with three telephone calls - but the order stayed the same!”

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Posted 2 years ago

Kevin, For pick up orders you do not need to amend the order on your end as we always double check & correct any error on orders before processing the orders. Once the order is ready for delivery you cannot amend the order but only the delivery date/time. We no longer provide phone support since October 1st for online orders, only via email or webchat. Thank you.

Posted 2 years ago

“All the washing was perfect when returned. But it was advertised as 24 hour return. It took 2 days to return.”

Helpful Report

Posted 2 years ago

Solomon, I can see that the order you had placed you selected a two day turn around and not one day turn around. I do not see how this is our fault? please contact our support team if you'd like to discuss further support@luxurydrycleaners.com

Posted 2 years ago

“Sadly I was unimpressed by the service and customer service.”

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Posted 2 years ago

“hey lost half my order and delivered it a day late. I now have no fitted sheets. Avoid.”

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Posted 2 years ago

“You cannot trust their delivery times”

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Posted 2 years ago

“Sometime ironed shirts that I ordered were not perfectly ironed, still remaining some wrinkles.”

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Posted 2 years ago

Neveah, I can see the order you have placed is for the 5 shirts offer. The shirts are machine finished compared to hand finished shirts. As we receive large quantities of shirts daily on that offer we steam the shirt on a shirt finishing machine which does sometimes causes creases. We are looking to improve and add new state of the art machines coming Q1 2023 which will improve the quality.

Posted 2 years ago

“Terrible and unreliable! Very very bad customer care”

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Posted 2 years ago

Eli, I have tired searching our database to see if you have contacted us. I do not see any communication from you. Can you please contact our support team who can assist you with your query - support@luxurydrycleaners.com Thank you.

Posted 2 years ago

“Only downside is that you are a little expensive.”

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Posted 2 years ago

Joy, Thank you for leaving your review and helping us improve our service. We try out best to offer the best prices online. We do occasionally run offers on our website and Facebook page that offer low prices on certain products from time to time. please keep an eye out for that. Thank you.

Posted 2 years ago

“My bag I used for my pick up was not returned.”

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Posted 2 years ago

Sage, Thank you for leaving your review. We advise all our customers to only provide us with the clothing only. We cannot guarantee a return of bags, cuff links, suit bags or any MISC items. Please contact our support team and they could help you with this - support@luxurydrycleaners.com

Posted 2 years ago

“Hi, this was our first time. The polo tshirts came back very wrinkled.”

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Posted 2 years ago

Hi Reid, Many thanks for taking your time in leaving us feedback and helping us to improve our service. I can see that your order was a laundry order, which is only wash, dry and fold service. If you like the clothing to be ironed please select individual items as that comes with ironing service. Thank you.

Posted 2 years ago

Luxury Dry Cleaners is rated 1.7 based on 37 reviews