“Just had a web chat with Bethany BG3,Provide very prompt and helpful information and was able to answer my query about no claims bonus bonus, this encourage me to take out a car insurance policy”
“SM2 has been incredibly helpful, we were going to have to cancel our policy but she was able to extend the time we needed to get our NCB certificate to One Protect enabling us to keep the policy and go on holiday without worrying about it. Thank you SM2”
“Had a bit of a problem with the login to the Customer Portal, was sure I had registered previously.
Tried the online chat, in a queue but only had to wait a couple of minutes - no issue. Got through to OC3, who thankfully appeared not to be a chat bot, asked for a couple of bits of info and within a very short time had the problem sorted, (which turned out to be me incorrectly entering some info when registering).
Satisfactory result and this review took longer to write than getting the solution.
Well done.”
“SM2 (Sarah)
This employee of one protect insurance was during our interaction one of the most helpful, professional and courteous people I have ever dealt with in this context.
If i were this company I would definitely try and keep SM2 as happy at their work as they left me after our interaction.
Thank you Sarah, it was a pleasure to have that kind of help.”
“Spoke to LD7 today regarding my car insurance policy, It was lovely speaking to her, very helpful and answered all my queries. Great service and thanks for the help. 👍🏼”
