“poor customer service and can not get answers when you need them
Don't answer to emails or messages left on the phone
Very poor do but of this company.”
“Cannot believe a company can survive running like this. Absolutely zero information with customers aside from
The occasional automated incorrect email. Long delays on products being delivered and no information provided. Understandable the pandemic is having an effect on supply chains, but they should have stopped taking orders if they were having problems. Then should have been honest with people anxiously waiting their order. Appears to be a complete disdain for the hard working people who have ordered from them. Wish I’d gone elsewhere.”
“I hate to say this about any business but so far this business is the worst I have ever dealt with. Following an advert in the Times I ordered garden furniture (31 May 2020) and to date (23 July 2020) nothing except a couple of automated emails telling me my order is with the courier but of course when I contact the courier they say they haven't got anything . It is impossible to get any response by email or telephone so I am just left waiting and waiting..... I really wished I had paid attention to the volume of negative reviews online about OutandOut.”
“Had my garden furniture delivered. Had paid £50 for assembly but the guys were worried it would rain! So they didn’t assemble. I assembled it myself( it’s a mediocre set to be honest). All I want is my assembly money back. Have phoned twice. Have e mailed 3 times and have written a letter. Absolutely no reply to anything. I will not let it rest. I do know my consumer rights I wouldn’t bother with this company at all. They have zero customer service. I should have looked at these reviews first.”
“Really bad company , , 8 week wait , half the order was a different product , half the order was broken , it’s hard horrible plastic not rattan and now no communication from the company either by email or telephone so had to file a return with our credit card company , not a business just a scam I guess”
“I have been waiting for a refund from this company who state it has been actioned today actually managed to speak to someone who offered no explanation just states they will expedite it today...I will wait and see when I mentioned about the appalling reviews she stated she will defend this company to the hilt no matter what just because of a few disgruntled customers....speak volumes, I am going to carry on with my reviews until I get my money back. This company needs to give actual customer service and stop covering up and bleating. By taking my money you entered into a contract under the consumer act in law and you are failing with your obligations by ignoring customers is no answer what so ever”
“If there a zero star they would get it. checked stock plenty in stock ordered a set of garden furniture, they took my money and even sent me an email giving me delivery details when I phoned the delivery company they did not have the items. tried phoning outandout no answer eventually I contacted sales and i was told this item is now out of stock no phone call or refund. When I ordered new stock had just arrived according to their web page. offered refund it would take 3-5 days day 10 no refund phones arent answered emails not answered and even emailed Daniel Fairburn the owner twice not even the courtesy of a reply. avoid this company unless you want to be hundreds or thousands of pounds out of pocket. no customer service and I have seen Daniel's account blaming the virus instead of his own poor business practices. you can not enter into a contract to supply goods and fail to do so not inform the customer and fail to refund disgusting I now have to spend hours/days trying to sort this out time I do not get paid for. with the bank but court action will follow
please do not use this company and ignore their tv adverts”
“Avoid this company don’t trust
Order sofa Adam black received blue
Daniel promise send replacement only promise but never contact me. I will try to solve the problem for a very long time
Sofa buy on 31.01.20
Don’t buy from this website shop !!!”
“Absolutely TERRIBLE service!! This company needs to be shut down. DO NOT order anything from them. The customer service is awful and all they are interested in is taking your money. The items took ages to be delivered and were damaged when they got here. Still not heard from them even though I have told them that I have a fault with my items and filled out their online claim form.”
“Placed my order at the start of April was told 5 weeks, then this kept changing at the end of June I cancelled the order as I got another email saying 3 weeks. I requested a refund after trying to get hold of someone, two weeks on still no refund even though I was told this had been processed now had to send yet another email. very poor customer service”
“Hardley correct to even put ONE star. Ordered garden furniture May now July and no goods..Automated e-mails promissing a few more weeks. No answers to my e-mails or phone calls. Can never get hold of anyone. Cancelled my order. Just hoping i get my refund.....take them to court if not.”
“I ordered the Marbella lounge set in April, after seeing their advert in the Daily Mail, and am still waiting on it. They give a delivery date and then keep delaying it by several weeks. E-mailed them twice and you only get an automatic reply saying they will reply shortly. Still waiting as at 7th July. Very, very disappointed.”
“We ordered an outdoor suite on 3rd April and as at today 6 July we haven’t received our order. Inspite of various promises and assurances we are no further forward. We’re given a 3 week delivery window originally. Avoid!”
“Ordered garden furniture in May and had a delivery date. Went on and on. Update kept the date being longer and longer. Have sent emails, only get automated reply. Tried several times phoning only to be given a message. Leave name, number and they'll get back to me. Still waiting. Have handed my problem to my card company to handle the complaint. Stay clear of this company.”
“Is this company a scam?
Ordered in April 7 week pre order now 12 weeks later 3 phone calls 3 emails all unanswered. Keep getting automated emails saying my order with be in 1 week, then 2 weeks later another saying it will be 2 weeks. First negative review I have ever written!! PLEASE DO NOT BUY FROM THIS WEBSITE!!”
“Absolutely awful!!
I ordered the California set - avoid it like the plague. Cheap, nasty hard plastic with no give, so ultimately it'll break within no time. Arrived broken and 9 weeks late!
These guys have zero customer service, they'll tell you your order will arrive in 4 weeks and then send you automated emails saying it'll be a further 2 weeks, then a further 2 weeks again, and then a further 1 week!
If you try to call customer services, you just go through to a mailbox rather than waiting on hold. I've been calling for 6 weeks now with no one answering! I've also messaged them numerous times on facebook and instagram with no response!
The item finally arrived yesterday, but damaged, looks like to return it they slap on extra fees. But first lets hope someone actually answers the phone so i can report the item as faulty!
When i ordered online, i looked at reviews and a few were mixed, so i gave them the benefit of the doubt! Looking back i should have never ordered, waste of time and money.
Shame on you out and out!”
“This company is terrible with non existent customer service.
I have placed 2 orders. The first is now 2 weeks late, with no word from Outandout or their courier.
The second arrived incorrect. - the cushions were the wrong colour, a good effort seeing as they were only available in 1 colour!!
You cannot get an answer on the phone & there is a minimum 5 working day wait for an email response, from my experience the response is “leave it with us” then nothing for weeks.
I currently have a massive box of incorrect furniture in my dining room and no garden furniture to sit on.
In 20 odd years of non stop internet shopping this is the worst experience I have had to suffer.
I would say avoid Outandout at all costs. Spend your hard earned cash elsewhere”
“DO NOT USE THIS COMPANY.
Easy to buy and take your money....You will NEVER get through on the phones if you need any after sales or need to cancel your order. Avoid at all costs. Order my product, cancelled my order..(or so I thought)Have now rung EVERY day for the past 6 weeks.. Spoken to 3 girls in the sales team (funny that.. sales take your call) No one has ever called me back, I received automated emails closing my support questions.
I think its time for a chargeback”
“ordered and paid for garden table. ID 55089. Eventually received an email giving delivery date. This was followed by a phone call and a further email all confirming delivery. On the afternoon of the day before delivery received a phone call saying the item was not available and would not be delivered. No explanation available. Will not be re-ordering.”
