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Pass N Go Driving School Reviews

4.0 Rating 102 Reviews

75 %

of reviewers recommend Pass N Go Driving School

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Email:

Marketing@passngo.net

Location:

Coupe House, Station Lane, Chester-le-Street
DH2 1AW

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Pass N Go Driving School 1 star review on 28th March 2024

Pass N Go Driving School 1 star review on 28th March 2024

Pass N Go Driving School 1 star review on 28th March 2024

Pass N Go Driving School 1 star review on 8th March 2023

Pass N Go Driving School 1 star review on 3rd March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Felix Maughan was a great instructor for the company the company is good but it’s the instructers that make the company good the best thing with company is 2 hour lessons pricey but get your head down learning takes half the time good luck 😉 with Driving 💯”

Posted 1 year ago

“I used PassnGo since 2019 through until this year when I passed in April. My instructor mike was amazing always encouraging me to do better. Under his guidance it took my two attempts to pass my test. I would definitely recommend in the north east area!”

Posted 1 year ago

“Couldn’t of been happier with my driving instructor, made me feel totally at ease and after a number of driving instructors previously making me feel nervous and uncomfortable I couldn’t be more grateful to have found Sonny and passed with him first time with only 2 minors, couldn’t recommend him enough!”

Posted 1 year ago

“I had a really good experience with pass n go. When I first enquired, I was immediately put through to an instructor and was able to start lessons the following week. My instructor was amazing and truly went above and beyond to make sure that I felt confident and was ready to go for my test. The new driver package I got was easily the best deal in terms of lesson price I’ve seen- if it’s still going, make sure that you make the most of it as lessons past this are very expensive!”

Posted 1 year ago

“I was super happy with driving Ryan Barry who is a very cool, calm and confident person. During my lessons he made me very comfortable even when I was making mistakes. His cool attitude was very helpful which helped to improve mistakes quickly and passed my test. Thank you so much PassnGo and special thanks to my driving instructor Rayan Barry.”

Posted 1 year ago

“My instructor Nathan was amazing from start to finish was easy to learn with and made me feel so at ease when I was nervous..he was so patient with me and taught me a lot and made it possible for me to pass..can’t thank him enough”

Posted 1 year ago

“Great instructor... wouldnt have wanted any other... really professional and helped me pass with ease... 10/10 :)”

Posted 1 year ago

“I recently passed my test on the 3rd June after only 20 hours driving between two years and couldn’t have done it without my instructor Tony Alexander he always kept me calm, gave me so many tips and things to work on. I would highly recommend him to anyone!”

Posted 1 year ago

“First time around I was making progress but Covid caused me to pause my lessons, which my first tutor took as I wasn’t continuing, wasn’t ideal being dropped as a customer but I was determined to get back driving After a break and wait period I got a new tutor! Lee Goodwin was absolutely incredible as a tutor, I can’t recommend him enough for those in Newcastle and Gateshead. I passed first time! 5/5 stars purely for the amazing teacher that is Lee! Price is cheaper than a lot of others but still expensive”

Posted 1 year ago

“My instructor George was top notch and I couldn't have asked for a better instructor. Many thanks! :)”

Posted 1 year ago

“Good team”

Posted 1 year ago

“Avoid at ALL COSTS. I rang them prior to parting with any money because I was on a tight timeframe and was told 2-4 week wait, ok I thought so I paid for ten hours. After two weeks I rang again- told another two-4 weeks but they'd try get someone to call me. After yet another two weeks I ring again and they say someone will definitely call me soon. Another two weeks and hear nothing so ring again, bear in mind we are at over two months at this point - I'm told again 2-4 week wait lol, I said right you're taking the Mick refund me instead. She tried to talk me out of it but tbh I went on a bit of a rant and she gave up, then I get a snotty email saying they've refunded me in full as a gesture of good will despite it being outside their usual terms and conditions 🤣🤣🤣. They actually think they are doing you a favour by refunding your money they lied to get then hold for months and give you NOTHING in return for. An absolute shambles of a company who are poorly organised and perfectly willing and happy to lie to customers to keep their cash. I can't stress enough how much you should NOT give these clowns your money. Even if you have to wait a month somewhere else, at least it will probably be a month and not whatever ridiculous timeframe these guys use. If they were just honest and said how long it'll be or even that they don't know rather than lie, so customers can make an informed decision then that would be fine, it's just the lying. This actually adversely affected my life as I was on a tight timeframe and they really do not care about anything but themselves. I'll be reporting to trading standards because it's just not good enough tbh”

Posted 1 year ago

“Worst experience, they booked my lesson 40 days ago and still waiting for driving instructor and now I rearranged my test in first available date in December, they waisted my time”

Posted 1 year ago

“Terrible experience. I turned up for my driving test test today to find the test had been cancelled. I had emails earlier in the week reminding me of the test. I confirmed I wanted the test and they wished me luck. I am telling all my friends not to use Pass no go Newcastle.”

Posted 1 year ago

“I booked my lesson with automatic, Pass N Go made the mistake and paired me with a geared instructor. No apology, I had already waited about 5/6 week for this instructor, turns out I had to wait 6/7 weeks for an automatic instructor. They made that mistake and should’ve put me on the top of the list, as I have already waited. I am not waiting 12-14 weeks for a driving lesson. At first they weren’t interested in refunding me for the 10 hours I haven’t even touched, I got my refund with -£15 due to administration charges. Regret even bothering, all that time wasted, thanks a lot.”

Posted 1 year ago

“AVOID AT ALL COSTS! SHOULD HAVE BEEN ZERO/NEGATIVE FIVE STARS! These people are criminal. I booked my test and lessons back in October. I was told a week before the test (June) that everything had been cancelled and they couldn't get an instructor for me. As if they've not had OVER HALF A YEAR to find me an instructor who could do the bare minimum and just show up. Don't bother phoning, because you'll struggle to get an answer. Don't bother writing to them, since I'm pretty sure their workforce is illiterate - I cant seem to think of any other reason to still have no response... And now their phones are closed over Jubilee weekend, leaving me cutting it awfully fine to get my money back from these good-for-nothing reprobates. What an absolute shambles of an organisation. Leaving me back at square one. Frankly, I think you're all c**nts - all of you.”

Posted 1 year ago

“Absolutely shocking how this company lets their instructors treat their customers awful... I would strongly advise you to use this company, however if you do then please DO not have the instructor STACEY ALLEN from Coventry. She constantly cancels your appointments .. Speaks to students terribly and is only bothered about the money going in her pocket. no support this woman should not be an instructor!! ***AVOID AT ALL COSTS!!!!****”

Posted 1 year ago

“I brought 10 hours lessons £260. I tried to book my lesson but was instead told I would be on a 6-8weeks waiting list. When I asked for a refund they said they would only refund me £245. Had they told me there would be a 2month wait I would never have brought from them. They have made me miserable for the last 2 weeks since their communication and customer service is terrible. They have yet to refund me a single penny. DO NOT BUY FROM THEM”

Posted 2 years ago

“Disgraceful aggressive driving from one of their instructors, no doubt a good role model for young learners!”

Posted 2 years ago

“Unfortunately I have had an absolutely shocking experience with pass n go. In the early part of this year I booked one of their intensive 5hr trailer courses so that I could pass my b+e test. After chasing them for no less than four weeks of them having my money I finally managed to get in touch with one of their instructors to book in for my lessons. The communication from them was abysmal. Due to Covid my original test date for June was delayed to late September. Obviously this is not an issue of pass n go. However since the test is no longer necessary I have requested a refund of my test fee and the three outstanding hours that I had paid for so that I could get some practice in before my test. I have been told by pass and go that my money is not refundable even though I do not require the test or the lessons. So far they are refusing to reimburse me and are offering to give me lesson credit which I do not accept or require. I would avoid this shambolic company at all costs, having myself previously been an approved driving instructor I would’ve been absolutely appalled to have treated my customers in this way. Take your money and your business to an independent and leave these cowboys well alone.”

Posted 2 years ago

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Pass N Go Driving School is rated 4.0 based on 102 reviews