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Pass N Go Driving School Reviews

4.0 Rating 102 Reviews

75 %

of reviewers recommend Pass N Go Driving School

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Email:

Marketing@passngo.net

Location:

Coupe House, Station Lane, Chester-le-Street
DH2 1AW

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Pass N Go Driving School 1 star review on 28th March 2024

Pass N Go Driving School 1 star review on 28th March 2024

Pass N Go Driving School 1 star review on 28th March 2024

Pass N Go Driving School 1 star review on 8th March 2023

Pass N Go Driving School 1 star review on 3rd March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude, abusive and terrible complaint oversight Initial instructor was rude and verbally abusive. Never ever known anything like it. She destroyed my sons confidence and would smirk, laugh and shout. When he got the confidence to challenge her appropriately about it, she stated that he just irritated her. She taught him nothing either, just left him to figure it out. He was transfered to another instructor, which by the way you can't do at your own request if you book the so called fast track courses. That instructor didn't have availability for his test date but yet he had to still use up hours with her. Then finally he was put with a make instructor that had availability. This guy was amazing! However, my son ended up paying for 3 instructions to assess his driving, which is hours wasted out of proper lessons... 6 hours in total. When a complaint was put in about the initial instructor, it turns out that they are self employed so it is them that respond to the complaint and them that decide if to refund you...NOT the company. So despite the instructor admitting she had shouted, she had stated that he irritated her etc, she refused to refund and that was the end of the case. Disgusted...and I would advise NEVER EVER to use this company. There are strict rules on what you can and can't do as the student but no oversight or consequence as the instructor.”

Posted 1 week ago

“Useless instructor. Cannot read road markings -⬆️ means straight on, not try turn right & slam into unsuspecting vehicle at the side of you. You would then assume that the learner car accepts liability.. nope. Do not waste your money paying for the expertise of these cowboys?”

Pass N Go Driving School 1 star review on 28th March 2024

Pass N Go Driving School 1 star review on 28th March 2024

Pass N Go Driving School 1 star review on 28th March 2024

Posted 3 weeks ago

“Very efficient and helpful. I received feedback within the shortest possible time. Thanks Emma”

Posted 1 month ago

“I had lessons with Alan Dickinson and he was really great (don’t tell him that tho) especially since I was very nervous at times but he was very patient with me. I had about 12 hours of lessons with Alan before I took my test and I made lots of progress in that short time. Definitely recommend !”

Posted 5 months ago

“Absolutley disgusting treatment from this company i have spent over a thousand pounds for my daughters driving lessons now her instructor has left the company just as shes ready for her last few lessons having passed her theory she needs another instructor. it is impossible to speak to someone leaving her with a huge gap in lessons they are just a middle man taking your money they do not care at all we are now going to go with another company”

Posted 6 months ago

“Shocking, terrible with instructor (Trevor Scott) terrible service with me makes excuses for lessons I paid for a booking of 10 hours £280 hasn’t showed up for one cancelled my lessons on the day of lesson 30 mins before hand got in contact for a refund still haven’t heard anything back from him still waiting for it. I had the lessons booked in for the start of august shocking”

Posted 7 months ago

“Really horrible compleat waste off alot of money no body answer phone I got given 2 driving instructor and got taken of the list twice for nothing can't change my driving test even though I can't make that day or time so I will lose my money costumer service is really bad had nothing but negative all the way through highly not recommended”

Posted 8 months ago

“Daughter wasted over £1000 on a bad, lazy, unwashed and unreliable "PassNGo" nstructor (Trevor Scott North Tyneside ). Always cancelling her lessons with some lame excuse. Still not on the road after 30 hours lessons majority time NOT driving learnt next to nothing just "rinsing her of her cash.”

Posted 10 months ago

“Awful instructor in North Tyneside called Trevor Scott. On 11/02/23, he made unnecessary physical contact with me by pushing me aggressively 2-3 times. I reported this incident to PNG and the DVSA. Despite the fact that Trevor has a camera in his car, he lied about the incident, claiming that he gained my consent before touching me. He fabricated a story about how he had been teaching me to “creep and peep” and the physical contact was necessary because I couldn’t “grasp” the concept. At the time, I had been driving for 7 months so it goes without saying that I’m more than capable of creeping forward at a junction. Even if Trevor’s version of events were true, it would still be classed as unnecessary physical contact. The PNG code of conduct for instructors clearly states that they should avoid physical contact with learners unless there is an emergency. PNG’s response to my complaint has been inadequate. They have yet to inform me of if/when I’ll be refunded for the 42 hours I’ve booked; they’ve told me I have to wait 12 weeks for a new instructor. Because of this, I’ve had to cancel my practical test. They also take ages to respond to e-mails and I’ve spent so long trying to chase up my complaint.”

Pass N Go Driving School 1 star review on 8th March 2023

Posted 1 year ago

“Don't provide instructors and keep your money for intensive course. Avoid like the plague. Can see what they do in the image attached.”

Pass N Go Driving School 1 star review on 3rd March 2023

Posted 1 year ago

“Avoid at all cost. Very rude instructor will take you're money no refund. Instructor smelt really off putting also late on arrival and cancellation”

Posted 1 year ago

“Had a great experience with pass n go my instructor Judith in the red Renault was great very patient and helped me a lot I passed my theary 1st time and passed my driving test 1st time after only 12 hours driving thank you judith passed on 14 Feb 2022”

Posted 1 year ago

“I recently passed my driving test with instructor Alan Dickinson and I can’t recommend Alan enough. I opted for the 20 hr intensive course as I already had previous driving experience and just wanted to get confident behind the wheel again. I was able to book a 1 hr lesson everyday with Alan up until my test date and I feel like this greatly helped my confidence and overall driving abilities because of the consistency. Alan was patient, friendly, knowledgable and extremely supportive in ensuring I passed my test.”

Posted 1 year ago

“My instructor was lovely”

Posted 1 year ago

“Avoid! Will take your money, won’t provide service and won’t reply”

Posted 1 year ago

“I would definitely recommend Pass n Go. It's nice and organised and you have specific feedback after every lesson. It's also super easy to book lessons, considering you can see your instructor's availability and they can confirm or change it without even having to have a conversation. My instructor was very patient and relaxed, and I did well in the end. He did get a bit impatient with me towards the end and maybe a bit rude but we did have a good relationship and I think it would be hard to find much better.”

Posted 1 year ago

“I was very happy with my driving instructor Judith she had patience and went over everything she was a diamond. I would recommend pass n go. I passed theary and test first time thank you again Judith. Barnsley pass n go xx”

Posted 1 year ago

“As long as you get the right instructor youre fine... I got put with an instructor who did not do test routes etc, and then had to stop teaching with immediate effect... And I was not communicated to about this until I messaged them.. I feel it was a lot of my hard earned money wasted and I was extremely angry as was only 6 weeks to my test... I had to rearrange but got placed with a very very good instructor, he was amazing and got me through my test first time and to him I'm very grateful”

Posted 1 year ago

“Had Paul R as my instructor and the service has been great. He’s been really patient and took his time to explain but also allowed me to drive to highlight my mistakes and work on them. I had a few instructors in the past but Paul has been the best one out of them in terms of skill and experience. Allowing me to feel at ease whilst taking my lessons whilst building rapport allowing me to pass a few months ago.”

Posted 1 year ago

“Good experience learning with Pass N Go - and my instructor (Sean Smith) is great at his job. He was always really calm, friendly and understanding. He also knew when and how far to push me out of my comfort zone during the process and all of which helped to build my confidence with driving progressively and enabled me to pass first time. Would highly recommend him to anyone.”

Posted 1 year ago

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Pass N Go Driving School is rated 4.0 based on 102 reviews