“Ordered Mont Blanc refills and paid for First Class delivery. But it took 5 days to arrive. So many businesses complain about Amazon but they manage to deliver next day no problems so instead of waiting as I did with this order I will just spend the money at Amazon instead next time around because it just works so much better.”
“I ordered 2 boxes of Parker ink cartridges. When the boxes arrived, they looked tatty and third hand. One box was full (with 5 cartridges) but the other only contained 4. I emailed you about this and it was very good that you responded. But I was surprised that all you did was to send one solitary cartridge. So I feel that the whole process has been a bit shoddy.”
Hi Andre,
I’m sorry you were not happy with your order. I have double checked your order and you did in fact order ballpoint refills, which we sent.
We would be more than happy to change them for the rollerball refills if you would like. Just let us know and we can make sure this is done for you.
Many thanks,
“Got sent a email requesting I review your service. On the basis that I’m still waiting for product to be delivered, I can only confirm poor delivery periods at the moment.”
“The engraving on the pen which I paid £15 extra for is barely visible and can only be seen when under direct light. Definitely wouldn't recommend this service”
“Ordering the products went smoothly but ordered on 7/10/24 with Royal Mail tracking me, but when trying to track on 13/10, no information available??”
Hi Ingrid,
I am very sorry your order did not come on time. I see you placed the order on the Friday 4th after 5pm. This means it was processed on the following Monday and out for delivery on the Tuesday. The delivery option chosen was Royal Mail 1st class delivery- this is not a tracked service and therefore there would not have been any info on the delivery. If the order was not received, however, on the Tuesday, please let us know so we can follow up with RM.
Many thanks
“Fast delivery. Ordered 4 pens, 3 of them are great. Very disappointed with the "engraving" on a pen I paid £146 for. It wasn't engraved, it was laser etched and of a very poor standard.”
“Ordering the pen itself was easy, the engraving not so much as it would not show in the cart. The shop helped deal with this over the phone and send a separate invoice for the engraving, which was paid immediately. However, I am still getting messages asking me to pay (2 so far). Overall if it were not for the issues I'd be marking higher. I have not been able to rate the product as it's a gift and will not been seen until tomorrow.
Marc”
Dear Marc,Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and apologize for any inconvenience you may have faced.
We are glad to hear that you found ordering the pen itself easy, although we understand that the engraving process was not as smooth. We are sorry for the inconvenience caused when the engraving did not show in the cart. However, we are glad that our shop could assist you over the phone and provide a separate invoice for the engraving, which you paid immediately.
We apologize for the multiple messages you have received asking for payment. It seems that there may have been a misunderstanding in our system, and we assure you that we will look into this matter promptly to resolve it. Your payment has been received, and we apologize for any inconvenience or confusion caused by these messages.
Furthermore, we appreciate your understanding and willingness to rate the product after it is received as a gift. Your feedback is vital to us, as it helps us improve our services and ensure a better experience for all our customers.
If there is anything else we can do to make things better for you, please do not hesitate to let us know. Your satisfaction is our top priority, and we will go above and beyond to address any concerns you have.
Once again, thank you for your feedback and for choosing The Pen Shop. We value your support and hope that you and the recipient of the gift will enjoy the product.
Best regards,
Mandy
Customer Support Team
The Pen Shop
“I have requested the pen I purchased to be engraved and checked that this was added to my order only to have the pen sent as a gift without the engraving.”
Dear [Reviewer],Thank you so much for taking the time to share your feedback regarding your experience at The Pen Shop. We truly appreciate your input and value your opinion.
We would like to apologize for the inconvenience caused we can only assume that this was due to a system error or technical issue at the time of placing your order as we can see that you did not purchase engraving on your order.
Once again, we sincerely apologize for any inconvenience caused and thank you for bringing this matter to our attention. We value your patronage and truly hope to have the opportunity to serve you better in the future.
Best regards,
The Pen Shop
“Very nice product and price, and quick delivery...however the engraving I paid for was not done so now have to get that refund sorted. Disappointing as it was a gift and had to be given without ...”
“Am disappointed with my recent purchase of a Sheaffer pen that it came with no refill inside. The purchase process did not advise me that there would be no ink in the pen! I saw refills pop up as an additional option but as this was a present for someone else I thought they could buy a refill when the ink ran out. For £57, I would expect the pen to write.
Wouldn’t shop with your company again.”
Dear Stephanie,Thank you so much for taking the time to provide us with your valuable feedback on your recent purchase from The Pen Shop. Your feedback is truly appreciated and helps us improve our services.
We sincerely apologize for the inconvenience caused by receiving a Sheaffer pen without a refill. We understand how disappointing this must have been, especially when you expected the pen to be ready for use. We apologize for any confusion caused during the purchase process, as we aim to provide a seamless experience for our customers.
The pen should have been supplied with a refill and we can only assume that it was sent without one by our Supplier.
As a gesture of goodwill, we are therefore sending you out a refill in the post.
We genuinely value your business and would like to extend our apologies once again. It would be greatly appreciated if you could let us know how we can make things better and ensure a more satisfactory experience for you in the future.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Mandy
Customer Service Team
The Pen Shop
“I thought when I order the pen and click on choosing the font and text for engraving add to basket that I it work but had a feeling it didn’t so tried it again and no other buttons or options so thought must be right. When it arrived yep no engraving.”
