“You sent me a Pelikan 800 nib with the tines very out of alignment. Unusable.
Now fixed.
This is the first time in many years you have not been A1
shipping was, as usual, very fast indeed.
Prices, good, as usual.”
“I have purchased a fountain pen for my grandson. The pen is excellent BUT does not come with a small supply of cartridges. I had to place a second order (and postage) for a supply of cartridges. This is not purchaser friendly and I think you should take a look at this practice”
“Pens arrived in reasonable time frame and well presented. However, the personalisation was poor. The lettering was shaky and looked cheap. Really spoilt the nice pen set.”
“2 pens ordered , received - unclear why one was not packaged as securely as the other .
For that reason -1 star*
My concern is whether this other pen was possibly a return and if so whilst new should have been stated as such . I don’t have time to order another from elsewhere - but not confident about ordering from this store again. First and last order.”
“Purchased refills for our fountain and roller ball pens. Ordered and they came the next day. Not the easiest refills to find but others do stock them. Rating is low due to the issue that we did not get any "options" on postage - considered this too expensive. Would have been happy to wait for delivery (not in a hurry) and pay less for it. Would prevent us ordering from The Pen Shop again - Cost for postage was forced on us which is utterly unacceptable but we could not stop the order. Shame really, we appreciate postage is unavailable sometimes but.....nearly £4 for two tiny items!”
“I would of given this pen 5 stars as its a beautiful gift and well engraved.
How ever I laid £15 for 5 letters for engraving and I thought gift wrapped however the len came unwrapped? Invest in more packaging as the box came all bashed in at the bottom, shame as it was a present”
Thank you for your review Beverly. We are pleased you were happy with the pen and the engraving.
Gift wrapping is an additional service which was not requested on your order unfortunately.
We are very sorry to hear that the box the pen arrived in was damaged, we assume this happened during transit as it would not have been sent out in such as condition.
We would have been more than happy to send you a replacement presentation box had you contacted us upon receipt, we could have sent this out 1st class for you. Please do not hesitate to get in touch if we can be of any further assistance.
“Quick delivery, quality product. Engraving looked a bit odd, hard to explain but would expect it to be 90 degrees from the clip on the lid. It was about 15 degrees out so 3 stars given.”
Dear James,Thank you so much for taking the time to share your feedback about The Pen Shop! We greatly appreciate your kind words and support.
It's wonderful to hear that you had a positive experience with us. Customer satisfaction is our top priority, and we are thrilled that our efforts in this area made you happy. We constantly strive to provide exceptional service and a wide range of high-quality products to meet our customers' needs.
If you ever need any assistance with future purchases or have any questions, please don't hesitate to reach out. We are always here to help!
Thank you once again for your fantastic review. We look forward to serving you again soon.
Best regards,
The Pen Shop Team
“the pen was great , my brother was very happy with the gift.
However he did not recieve it on time, it was a day late.
The package had obviously become wet at some point. the address was barely legible . I have been trying to send a picture of the package to no avail. With out the trusted post man who thought it could be mine I am sure I would not have recieved it at all.”
Dear Sonia,Thank you so much for taking the time to provide your feedback on The Pen Shop. We truly appreciate it!
We sincerely apologise if you received the order late and that the packaging had been damaged during the delivery process.
All orders are dispatched the same working day if they are received by the cut off time, however unfortunately, delivery delays occasionally occur and this is sadly out of our control.
We're thrilled to hear that your brother was happy with his gift. We believe in going the extra mile to ensure our customers are happy, so it's great to hear that our efforts are recognized.
If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. Our friendly team is here to help in any way we can.
Thanks again for your feedback, Sonia! We hope to have the opportunity to assist you again soon.
Warm regards,
The Pen Shop Team
Dear Anthony,Thank you so much for taking the time to share your feedback on The Pen Shop! We truly appreciate it.
We are saddened to hear that your order was delayed by the postal service.
All orders are dispatched the same or next working day on either a 1st class or express delivery service.
Unfortunately, on occasion, deliveries may be affected by delay which are out of our control.
We will of course, pass on your suggestion to the relevant department.
If there is anything else we can assist you with or if you have any further questions or concerns, please don't hesitate to reach out. We are always here to help. Your satisfaction is our priority.
Again, thank you for your feedback, and we hope to serve you again soon!
Warm regards,
The Pen Shop Team
Good Afternoon Diane,
We are terribly sorry that there was no engraving on the pen you ordered. I have been on to look at the order and there was not any engraving on the order. If you would like to sen the pen back to us we would be more than happy to engrave it for you.
Many Thanks
The Pen Shop
