“Item was faulty, it just would not charge.
Getting in contact with them wasn’t the easiest, email doesn’t work, no phone number. However there is a chat, but it is not monitored that much so it isn’t really a chat. Lucky if you get one response a day, provided that you message first thing in the morning.
Very poor communication. However, they have agreed to send a replacement, that has taken all week, yes five working days to sort out, delayed by ineffective chat communication.
Let’s see how long the replacement takes to get here.
Will not use this company again I am afraid.
There is better out there.”
Dear Reviewer,
Thank you for taking the time to share your experience, and I'm sorry to hear about the issues you faced with the faulty item and the communication challenges. We strive to provide timely service, and I understand how frustrating it must have been to deal with delayed responses. Your feedback is crucial for us to improve our processes.
We are committed to resolving this for you. Please reach out to us.
Best wishes,
Team Pillow Talk
“The item I purchased didn’t work. A new battery was replaced and still didn’t work. Tried to contact Pillow Talk via live chat and no response received regarding a refund. Very disappointing!!!! Avoid purchasing from this company!”
Dear Reviewer,
Thank you for taking the time to share your experience with us. We're truly sorry to hear that the item you purchased didn't work even after replacing the battery, and we understand how frustrating it is not to receive a response during your attempt to reach us via live chat. Your feedback is invaluable, and we appreciate your honesty.
To help us make things better, our support team has contacted you, could you please provide more details about your experience? We would love the opportunity to resolve this issue for you and ensure you receive the service you deserve.
Warm wishes,
Team Pillow Talk
“I realise this is marketed as bringing miraculous sensations to clit-owning bodies. All I can add, as a penis-owning person, is that this is positively mind-blowing, especially if you are into edging... Just, wow!”
“I ordered 3 items, 2 of them were perfectly fine, however the third item had been used. However, customer services got back to me the same day and offered a refund or replacement, and also refunded my delivery fee as a good will gesture!”
Thank you for your feedback! We're sorry to hear about the issue with your item, but we’re glad our customer service was able to assist you promptly. Your satisfaction is important to us, and we appreciate your understanding.
Best Regards,
PillowTalk Team
