“Item was faulty, it just would not charge.
Getting in contact with them wasn’t the easiest, email doesn’t work, no phone number. However there is a chat, but it is not monitored that much so it isn’t really a chat. Lucky if you get one response a day, provided that you message first thing in the morning.
Very poor communication. However, they have agreed to send a replacement, that has taken all week, yes five working days to sort out, delayed by ineffective chat communication.
Let’s see how long the replacement takes to get here.
Will not use this company again I am afraid.
There is better out there.”
Dear Reviewer,
Thank you for taking the time to share your experience, and I'm sorry to hear about the issues you faced with the faulty item and the communication challenges. We strive to provide timely service, and I understand how frustrating it must have been to deal with delayed responses. Your feedback is crucial for us to improve our processes.
We are committed to resolving this for you. Please reach out to us.
Best wishes,
Team Pillow Talk
