“I bought a duel pillow, when it arrived I wondered if anyone could sleep on this rock. Sorry customer service was useless as well. What a waste of money. Never again”
Hi Sue,
We’re sorry to hear you’re unhappy with your pillow. Comfort is very personal, and while this pillow suits many, we understand it’s not for everyone. If there’s anything specific we can assist with, please share your order details, and we’ll see what we can do.
Best wishes,
The Pillow World Team
Hi Valerie,
That’s wonderful to hear! A brilliant sleep is exactly what we love to provide. Hope you continue to enjoy the calming lavender scent.
Happy sleeping 💤
Hi Ann,
Glad to hear you’re pleased with your pillows! It’s great to know you’re finding them comfortable and high quality.
Wishing you many more restful nights ahead!
Happy sleeping 💤
“The pillows arrived quickly and are good quality but there isn’t much lavender scent on either of them.. Disappointed, as I suffer with headaches and don’t sleep very well..”
Hi Patricia,
Thanks for your feedback. The lavender scent is held in microcapsules within the cover—try pressing down and giving it a gentle rub before bedtime to help release the fragrance.
Hope this helps, and wishing you restful nights ahead!
Happy sleeping 💤
Thanks for sharing your experience, Mark! We’re glad to hear that our website made your shopping experience easier with all the helpful product details. We hope you enjoy your purchase! Happy sleeping 💤
Thanks for your feedback, Claire! We’re thrilled to hear the website was easy to navigate and helped you find exactly what you needed. If you ever need anything else, don’t hesitate to reach out. Happy sleeping! 💤
It’s great that Dunlopillo pillows have worked so well for you. We hope your son enjoys his new ones just as much! If you’re ever on the lookout for more pillow options, we’re here to help. Happy sleeping! 💤
Thank you for your fantastic feedback, Steve!
We’re thrilled to hear you had a seamless experience with the website, ordering, and delivery. We appreciate your kind words about our customer service!
Happy sleeping! 💤
“Comfy pillow but the lavender smell lasted 1 night only. Very helpful person at Pillow World emailed me, advised me to rub the Pillow and this would bring the scent back. It certainly did, so I shall do so every night. Excellent Customer Service”
Hi Patricia, the lavender scent is in microcapsules in the cover - simply rub the cover at bedtime to activate the scent. This makes the scent last much longer than traditional scented pillows. Hope that helps and happy sleeping Zzz
Thanks for sharing, Yvonne! We’re happy to hear the product information was clear and helped you make your choice. Wishing you many restful nights ahead! Happy sleeping 💤
