Hi Laura,
Thanks for taking the time to leave us a review. Your feedback means a great deal to us, and we truly appreciate your support.
As a small business, reviews are incredibly valuable not only for helping us grow but also for guiding other parents in making informed choices. Your insights help us improve, and they also serve as a trusted resource for families looking for the best experience for their little ones.
Best wishes,
Pots for Tots Customer Care Team
Thanks for taking the time to leave us a review. Your feedback means a great deal to us, and we truly appreciate your support.
As a small business, reviews are incredibly valuable not only for helping us grow but also for guiding other parents in making informed choices. Your insights help us improve, and they also serve as a trusted resource for families looking for the best experience for their little ones.
Best wishes,
Pots for Tots Customer Care Team
“We've recently had a baby and have found these meals to be a life saver for feeding our 2 year old. It's great to know she's being properly fed at a time where we have very little energy to cook. She absolutely loves the meals, sweet potato curry is a firm favourite!”
Hi Josh,
Thanks for taking the time to leave us a review. Your feedback means a great deal to us, and we truly appreciate your support.
As a small business, reviews are incredibly valuable not only for helping us grow but also for guiding other parents in making informed choices. Your insights help us improve, and they also serve as a trusted resource for families looking for the best experience for their little ones.
Best wishes,
Pots for Tots Customer Care Team
“I really like the food but I find the subscription service is very problematic. I prefer to buy one off which isn’t allowed on tots for pots. If you opt out of the subscription, and check that you’re not opting back in, somehow you’ll end up reciting another order less than a week later and all your subscriptions preferences are opted in.
It’s happened to me multiple times now and the first time I assumed, okay just a mistake I’ll make sure I don’t do that again, and the other times I’ve made extra effort to ensure I don’t do that, and I’m now sat with 6 months worth of food and no freezer to store it in.”
Hi Lainy,
Thank you for taking the time to leave us a review.
I can see that our Customer Care team have just responded to your email to explain this, however, just to confirm - at checkout we offer two options; one-time purchase, and subscribe. If one-time purchase is selected then a subscription will not be created and you will just receive one box.
If 'subscribe' is selected, then the option to choose your delivery frequency is shown and you would then also be notified at the next step that you are signing up to a regular subscription. In addition, we then notify customers twice before a new charge is created (3 days prior and one day prior) to allow time to make any changes, whether that is delivery frequency or cancelling the subscription entirely.
We're sorry that you've found the website hasn't been clear enough and we will pass this on to our development team.
Best wishes,
Pots for Tots Customer Care Team
“I was a bit disappointed with my recent order. It arrived late, and two of the pots I received weren’t what I ordered. The portions also felt too small for older children; one pot, for example, only had a tiny pinch of rice along with the food, much less than I expected from the pictures. Overall, the portions didn’t feel worth the price.”
Hi Zara,
Thanks for taking the time to leave us a review. Your feedback means a great deal to us, and we truly appreciate your support.
Our orders are always dispatched on a Wednesday evening for delivery on a Thursday. I've checked your tracking and it looks that your order was delivered on the morning of Thursday 24th October, but do let us know if that isn't the case and we will investigate.
We sincerely apologise for any disappointment you’ve experienced with the portion sizes of the meals in your order. We recognise that there are growth and developmental differences between infants under 12 months, and those over 12 months. Babies have very high nutritional requirements, and as these start to slow considerably from 18-24 months, it means that our 200g portion size should be suitable for both a one-year-old and also a five-year-old - this is approved by our Children's Dietitian, Lucy Upton.
However, it sounds as though you have received a meal that was not up to our usual standard and we appreciate you bringing this to our attention. Our customer care team will be in touch shortly to discuss this further.
Best wishes,
Pots for Tots Customer Care Team
“This service has been amazing for us and we rely on it! The food looks and tastes homemade and is healthy and balanced. We order twice a month and have done for a while. Please bring back the vegetable lasagne and consider a meat lasagne too. We would also like some non spicy rice options, perhaps a risotto? 🙏🙏”
Thanks for taking the time to leave us a review. Your feedback means a great deal to us, and we truly appreciate your support.
As a small business, reviews are incredibly valuable not only for helping us grow but also for guiding other parents in making informed choices. Your insights help us improve, and they also serve as a trusted resource for families looking for the best experience for their little ones.
Keep an eye out on our newsletters and website as we always listen to feedback and have more exciting products coming soon!
Best wishes,
Pots for Tots Customer Care Team
“I love the convenience of having healthy meals available for my daughter. She loves to eat them. I rated 4/5 because I think they are too expensive for the size of a portion so not something I could continue to buy long term.”
Hi Rebecca,
Thanks for taking the time to leave us a review. Your feedback means a great deal to us, and we truly appreciate your support.
As a small business, reviews are incredibly valuable not only for helping us grow but also for guiding other parents in making informed choices. Your insights help us improve, and they also serve as a trusted resource for families looking for the best experience for their little ones.
Best wishes,
Pots for Tots Customer Care Team
In some of our meals, we use a small amount of organic cold-pressed rapeseed oil. We understand that some customers are concerned about the use of seed oils in their foods, however we have worked with our children's dietician Lucy Upton to ensure all the ingredients we use in our products are safe, and that the finished meals are nutritionally balanced. When cooking, we often use methods that don't require any oil, however some meals use a minimal amount of rapeseed oil to help the cooking process. Some of our snacks also include rapeseed oil; this is to provide fat with which to bind the mixture. In the UK, we have strict guidelines and standards for food production (different from other countries such as the USA, where much of the information available online/through influencers originates). UK/EU oilseed rape varieties have to be a 'double-low' variety which has a low erucic acid content, meaning the amount ending up in our meals which use rapeseed oil will be negligible-to-none. We don't use any other seed oils in our foods - however please be assured that we always ensure every ingredient we use has been checked and approved by our dietitian!
“Fantastic quality! I opted for the simple range as my son is just 10 months and he loves them, so glad I've found a healthy range for meal times when we need something quick yet tasty.
Can't wait for him to get a little older so we can try the full range of yummy meals!”
Hi Cat,
Thanks for taking the time to leave us a review. Your feedback means a great deal to us, and we truly appreciate your support.
As a small business, reviews are incredibly valuable not only for helping us grow but also for guiding other parents in making informed choices. Your insights help us improve, and they also serve as a trusted resource for families looking for the best experience for their little ones.
We hope your son loves our core range just as much as simple!
Best wishes,
Pots for Tots Customer Care Team
Hi Laura.
Thanks for taking the time to leave us a review. Your feedback means a great deal to us, and we truly appreciate your support.
As a small business, reviews are incredibly valuable not only for helping us grow but also for guiding other parents in making informed choices. Your insights help us improve, and they also serve as a trusted resource for families looking for the best experience for their little ones.
Keep an eye out on our newsletters and website as we always listen to feedback and have more exciting products coming soon!
Best wishes,
Pots for Tots Customer Care Team
Thanks for taking the time to leave your feedback. We sincerely apologise for any disappointment you’ve experienced with our delivery service. As a small business, we feel as let down as you do when our delivery partner does not meet the satisfaction that we strive to deliver to our customers. Our Customer Care team sent you an email this morning to let you know that a replacement order has been repacked today free of charge for delivery tomorrow. Please do drop us an email if you have any further concerns about the delivery of your replacement box - we're always here to help.
Thanks for taking the time to leave us a review. Your feedback means a great deal to us, and we truly appreciate your support.
As a small business, reviews are incredibly valuable not only for helping us grow but also for guiding other parents in making informed choices. Your insights help us improve, and they also serve as a trusted resource for families looking for the best experience for their little ones.
Best wishes,
Pots for Tots Customer Care Team
“As a parent of a very fussy eater, mealtime has always been a challenge in our household—until we discovered Pots for Tots. My daughter is notoriously picky, and getting her to eat something new or even finish a meal used to feel impossible. But since we started using Pots for Tots, our lives have changed for the better!
From the moment our first order arrived, I was impressed by the thought and care that goes into each meal. The portion sizes are just right, and the variety is fantastic—there's something for every taste and preference. But what truly amazed me was how much my daughter enjoyed the food. She actually looks forward to mealtime now, which is something I never thought I'd say!
Pots for Tots has taken the stress out of feeding my child. The ingredients are fresh, the recipes are nutritious, and everything is perfectly designed for little ones. It's such a relief to know that she's getting balanced, healthy meals that she actually enjoys.
I can't recommend Pots for Tots enough to any parent dealing with a fussy eater. They've made mealtime something we all look forward to, and for that, I'm incredibly grateful!”
Thanks for taking the time to leave us a review. Your feedback means a great deal to us, and we truly appreciate your support.
As a small business, reviews are incredibly valuable not only for helping us grow but also for guiding other parents in making informed choices. Your insights help us improve, and they also serve as a trusted resource for families looking for the best experience for their little ones.
Best wishes,
Pots for Tots Customer Care Team
Thank you so much for taking the time to provide us with this feedback. It can take up to 15 exposures to get little ones to accept a new taste - new flavours and textures can take time for them to get used to! We work closely with our children’s dietitian to create meals that are not only nutritionally balanced but have the right balance of flavour in order to introduce herbs and spices and other ingredients to children’s developing palates. As with all things with our little ones, their desire for more or less flavour is hugely varied. Being a small business, we have to try and find a flavour profile that suits most children, so much so that we've had to develop a fussy range as even our core range can be too textured/flavoursome for the palate of some children.
We hope this helps but if you have any other questions, please don’t hesitate to get in touch!
Thanks for taking the time to leave us a review. Your feedback means a great deal to us, and we truly appreciate your support.
As a small business, reviews are incredibly valuable not only for helping us grow but also for guiding other parents in making informed choices. Your insights help us improve, and they also serve as a trusted resource for families looking for the best experience for their little ones.
Best wishes,
Pots for Tots Customer Care Team
“Great quality food. Our daughter is 3 and autistic, all the ingredients to make her a very discerning customer. Pots for Tots help us navigate what were previously quite stressful mealtimes, trying to make something healthy while trying to encourage her to expand her palate when we can. We now have a healthy and happy toddler who has tried many of the food options available.”
Thanks for taking the time to leave us a review. Your feedback means a great deal to us, and we truly appreciate your support.
As a small business, reviews are incredibly valuable not only for helping us grow but also for guiding other parents in making informed choices. Your insights help us improve, and they also serve as a trusted resource for families looking for the best experience for their little ones.
Best wishes,
Pots for Tots Customer Care Team
Thanks for taking the time to leave us a review. Your feedback means a great deal to us, and we truly appreciate your support.
As a small business, reviews are incredibly valuable not only for helping us grow but also for guiding other parents in making informed choices. Your insights help us improve, and they also serve as a trusted resource for families looking for the best experience for their little ones.
Best wishes,
Pots for Tots Customer Care Team
“Really convenient healthy meals. We tried a variety of pots initially with varied success. We’ve since come back to order the simple meals and our 3 year old has been a lot more receptive to eating these and has even said she enjoys them.”
Thanks for taking the time to leave us a review. Your feedback means a great deal to us, and we truly appreciate your support.
As a small business, reviews are incredibly valuable not only for helping us grow but also for guiding other parents in making informed choices. Your insights help us improve, and they also serve as a trusted resource for families looking for the best experience for their little ones.
Best wishes,
Pots for Tots Customer Care Team
“We mainly order the snacks, my daughter loves them! Very fussy eater but she's addicted to the oat bites and muffins. Quick and easy for me but peace of mind she's getting healthy food.”
Thanks for taking the time to leave us a review. Your feedback means a great deal to us, and we truly appreciate your support.
As a small business, reviews are incredibly valuable not only for helping us grow but also for guiding other parents in making informed choices. Your insights help us improve, and they also serve as a trusted resource for families looking for the best experience for their little ones.
Best wishes,
Pots for Tots Customer Care Team
“Unfortunately my daughter (2yo) was really unimpressed by Pots for Tots and would basically leave them uneaten. I personally found them lacking in flavour too, so didn’t even want to eat her leftovers.
I’ve seen your responses to other reviews saying that it can take up to 15 exposures for a child to like a new flavour but please don’t give me that - my 2yo prefers my flavourful meals from Frive more than these!!
In addition, the delivery partner was hopeless. I ended up receding a Thursday delivery on Friday at 8pm and the food was defrosted, leaking, and smelly”
Hi Claire,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when let down by delivery partners. It frustrates us too as we have to rely on third-party delivery partners where we have no control over the outcome sometimes so it falls short of the quality of service we would expect for our customers too. However, our team picked this up very quickly and was more than happy to issue a full refund for your order.
We work closely with our children’s dietitian to create meals that are not only nutritionally balanced but have the right balance of flavour in order to introduce herbs and spices and other ingredients to children’s developing palates. As with all things with our little ones, their desire for more or less flavour is hugely varied. Being a small business, we have to try and find a flavour profile that suits most children, so much so that we've had to develop a fussy range as even our core range can be too textured/flavoursome for the palate of some children.
That said, it's great that your little one enjoys an extensive range of flavours - have you tried adding some additional herbs and spices to the remaining meals in your order? We hear that some parents like to add sides, cheese or other little extras they know their children like to eat.
We hope this helps but if you have any other questions, please don’t hesitate to get in touch!
