“This is my son’s review I thought this would be really handy with quick nutritional meals for my son but he’s not touched one of them, always turns his nose up at them. Loves my spag ball and fish pie and loves his grandmas cottage pie but didn’t touch any of them I bought. Gutted because it’s a good idea and would have been so handy!”
We're sorry to hear your son didn’t take to the meals. We understand how frustrating that is and appreciate you sharing your experience.
Please reach out to our customer care team with your order details, and we’ll take it from there.
Thank you for your feedback. We’re sorry to hear the meals didn’t meet your expectations and that your little one didn’t enjoy them. We strive to provide meals that kids love, developed with our Children's Dietitian to provide balanced and flavourful meals at the appropriate age, so we appreciate your input and will take it into consideration.
If you’d like to discuss this further or provide more details, please don’t hesitate to reach out.
Thank you for taking the time to share your feedback. We're sorry to hear that you found our meals dry—we strive to create nutritious and delicious options for little ones.
We’re always looking to improve, and your feedback helps us do just that. We’d love to learn more about your experience so we’ll reach out via email. We’d also be happy to share some tips to enhance the texture, such as adjusting cooking times depending on the cooking method used.
Thanks for taking the time to leave your feedback. We sincerely apologise for any disappointment you’ve experienced with our delivery service. As a small business, we feel as let down as you do when our delivery partner does not meet the satisfaction that we strive to deliver to our customers. Our Customer Care team sent you an email this morning to let you know that a replacement order has been repacked today free of charge for delivery tomorrow. Please do drop us an email if you have any further concerns about the delivery of your replacement box - we're always here to help.
Thank you so much for taking the time to provide us with this feedback. It can take up to 15 exposures to get little ones to accept a new taste - new flavours and textures can take time for them to get used to! We work closely with our children’s dietitian to create meals that are not only nutritionally balanced but have the right balance of flavour in order to introduce herbs and spices and other ingredients to children’s developing palates. As with all things with our little ones, their desire for more or less flavour is hugely varied. Being a small business, we have to try and find a flavour profile that suits most children, so much so that we've had to develop a fussy range as even our core range can be too textured/flavoursome for the palate of some children.
We hope this helps but if you have any other questions, please don’t hesitate to get in touch!
“Unfortunately, my 18month old doesn’t like any of the meals at all! I was really excited to try these and was disappointed to see find that, the quality of the meals wasn’t great (1) lentil bolognese - lentils very hard and undercooked, also very bland and no bolognese sauce?! 2) cottage pie - very dry, no sauce at all and bland despite following cooking times exactly, 3) broccoli tots - super mushy and fell apart. My toddler isn’t fussy but she just hasn’t liked anything at all and we bought 8 different products to try! I was looking for meals that I can make in a hurry during busy days and when we are out but sadly, these meals won’t work for us. Perhaps if your kids aren’t accustomed to much flavour yet, these may work for you but I feel they could be improved.”
Thank you so much for taking the time to provide us with this feedback. As a young company, it's so important to us as we are constantly trying to refine and improve our product.
We're really sorry to hear that you weren't happy with 3 of our products; we have passed this feedback on to our chefs who are constantly improving our meals and who will look at these issues. It can take up to 15 exposures to get little ones to accept a new taste - new flavours and textures can take time for them to get used to! However, if your child is constantly rejecting something then perhaps we would suggest choosing another meal that they may be more familiar with instead. How did your little one get on with the other 5 meals from your order?
Our customer service team are always on hand to help in these situations, so please do reach out to us any time at hello@potsfortots.co.uk if you would like to discuss this further. We are always working on new and improved recipes so we hope you will give us another go in future.
Hi Kirsty, thanks for leaving your review, although we’re sorry to hear this!
We work with a leading Children’s Dietitian on the taste, texture and most importantly nutritional value of our meals. We season and flavour our meals appropriately for children to ensure they are flavoursome and tasty, however, to an adult, it may taste a little more subtle than what we'd be used to due to there being no added salt. I have sent you an email in case you’d like to discuss this further, we’d love to support in any way we can.
