“Leah walker of Scott and Reed is only interested in money and not interested in a 50/50 legal fight
I was misdiagnosed and had a unnecessary medical procedure that led to a perforated bowel and then emergency surgery, I ended up with a stoma bag and having another 2 operations where I nearly died
But this solicitor is only interested in a easy win and not willing to fight for me .”
“I was run over in my wheelchair in Nov 2019 in broad daylight on CCTV. The driver was told by the police he was driving without due care and attention.
The solicitors had the driver's name address insurance company 3 years later they still haven't done anything to settle the claim.
I was left in agony for 18 months.
When I was run over it destroyed my wheelchair so I've had to buy two new ones I'm out of pocket by nearly £2,000. I suffered a coccyx injury that took 18 months to heal the six months I spent half my life lying down as I couldn't even get into my wheelchair because of the pain.
Scott Rees and co had all the medical information yet still to this day have done nothing.”
“Attempted to overcharge us by £1100 on the completion invoice, which we were left to correct with no apology given - and that is only a one of many errors they made and didn't take accountability for.
They took 12 months to correctly submit one document - an error which we were only made aware 4 months later after recieving HMRC fines, and subsequent threats of debt recovery, in the post due to them missing deadlines and mishandling corrections without communicating.
Horrendous client care and standards from the top down throughout the process- inc. Compliance Partners and Coneyencing Executives.
Conveyencing team constantly missed deadlines and called at unsociable hours (9.30pm) to catch up as a result - then proceeded to tell us we should be grateful. Records of these calls were convieniently removed, or not visible, on there system which questions their standards, authenticity and professionalism.
Complaints process lasted 8 months, and at times had to wait upto 14 weeks for a response or update - which were only prompted when online reviews were posted. They completley misrepresented the service that they had provided, omitted several important details from their report and showed zero accountability for their errors and Incompetence.
In the 8th month of the complaint we were finally offered less than suitable compensation, which we reluctantly accepted in good faith for the sake of closure, which the Complaince partener then decided to revoke at the 11th hour when the payment was due.
This is despite us being constantly reassured by the Complaince and Complaints executive that our complaint was fully justified, even going as far as offering 99.9% guarantees regarding compensation.
In total it took 15 months to process a no chain house purchase for a property that we already resided in.
They are the worst of the worst, they are incompetent and they do not care what impact thier errors will have on you - avoid at any and all costs.”
“My wife had a personal injury claim from a clear cut no fault accident. Almost 18 months later she is still waiting for payment despite settlement. They managed to get the other drivers registration wrong which resulted in weeks further delay. Really stressful for all of us. Very hard to contact the solicitor in charge. Overall customer service poor.”
