“I received my fabric samples by first class post, so could make my choice quickly. l took advantage of the sale price which was very competitive compared with a national retailer who also stocks the sofa. In the day it arrived we appeared to be missing a part the staff at Sit and Sleep were very helpful and offered to speak to their own staff who build the sofa for display to see if we missed something in the packaging or arrange an urgent delivery. In the end we had simply missed where the final part was cleverly stored to avoid any damage and the suggestion of where to look by the staff proved to be correct.”
“100% would recommend this company for the customer services alone. Very helpful and very supportive throughout the whole process - a great experience !”
“Really great service - friendly and quick to respond. We received fabric samples really quickly and everything was really easy to order. Nice to be able to speak by phone too, which is becoming increasingly rare...
The wait time for the sofas was quite long, and they arrived a few weeks later than expected - but I feel that was more to do with the manufacturers — Sit and Sleep, however, dealt with everything super swiftly as soon as the sofas were ready.”
“Customer service second to none. Bent over backwards to arrange delivery on a short notice order. If only this level of service was the norm in this country.
Lovely to be able to support a smaller UK business.”
“It was really easy from start to finish to deal with sit and sleep .Customer services were extremely helpful throughout the whole process , so it has been a real pleasure dealing with you. Thank you .”
“A huge thank you to this company for attentive, personalised and faultless service from start to finish. Not only was the sofa bed considerably cheaper than seen elsewhere, but all of the advice and help was superb, from initial inquiry, advice about finishings, non-pressurised service, and arrangement of delivery of the finished product. I can't recommend Sit and Sleep highly enough for all aspects of their service. Many, many thanks.”
“It was easy to order online. The options to choose from were good making it easy to get what best suited what you want.
A good company to buy from giving an excellent service.”
“Excellent service! Robert and Andrew were extremely knowledgable and helpful - it was so good to actually be able to speak to a person. My custom futon was made really quickly and we are very pleased with it. The delivery service was prompt and communicated well so we knew exactly when they were arriving. I thoroughly recommend this company!”
“Lovely welcome at the showroom, prompt manufacture and cheerful & prompt delivery. Very helpful driver in getting the frame into my home. Highly recommend both the product and their delivery partners.”
“Ordering and delivery process OK. Instructions for assembly of the bed were very basic and lacked detail - 1 A4 sheet. I had to phone for further instructions.”
