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Smallhill Furniture Co. Reviews

4.8 Rating 321 Reviews

96 %

of reviewers recommend Smallhill Furniture Co.

Company Reviews

Product Reviews

4.8

Based on 321 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01952 796140

Email:

hello@smallhillfurniture.co.uk

Location:

C19 Maws Craft Centre, Jackfield, Telford,
C19 Maws Craft Centre, Jackfield, Telford
Telford
TF8 7LS

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Smallhill Furniture Co. 5 star review on 31st January 2022

Smallhill Furniture Co. 5 star review on 25th January 2022

Smallhill Furniture Co. 5 star review on 2nd November 2021

Samantha Postgate

Smallhill Furniture Co. 5 star review on 25th October 2021

Smallhill Furniture Co. 5 star review on 14th September 2021

Michelle Mailey

Smallhill Furniture Co. 5 star review on 14th September 2021

Michelle Mailey

Smallhill Furniture Co. 5 star review on 9th August 2021

Charlotte Cooper

16

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service! And wonderful company to deal with, selling amazing products. I thought they’d omitted a product from my order only to find my husband had inadvertently thrown said product out with the box. I emailed the company to apologise and let them know what had happened. Their reply made my day!!”

Smallhill Furniture Co. 5 star review on 31st January 2022

Helpful Report

Posted 2 years ago

“They are not replying to my emails about an order I made which hasn't arrived and having read a few other reviews I am concerned there may be something wrong with the company. I am concerned that I have lost my money.”

Posted 2 months ago

“Recently had our kitchen resprayed. Absolutely thrilled with how it's turned out. I thought i would have to replace my kitchen entirely but happy to have found this company. Took about 1 week to complete which i was really happy with. Took the doors away to be painted at their workshop and completed the rest of the kitchen by masking off the entire area. They were always clean and tidy throughout their time here. Couldn't fault them one bit. Thank you!”

Posted 3 months ago

“Fabulous shop. Bought some beautiful furniture for our new house. Very friendly and well priced. We also have 5 pieces of furniture resprayed which has tranformed our bedroom. We didnt want to part with our furniture but this provided a new lease of life. Many thanks!”

Posted 5 months ago

“Order never arrived despite multiple promises from the company After a month of waiting for a diffuser refill to arrive, I contacted to the company who apologised and said they would see that the order is sent out immediately. Around 2 weeks later I got back in touch again and this time was promised that an additional refill would be sent out free of charge due to the long wait times. The order has still not arrived and I have tried to get in touch with a company two more times and have subsequently been ignored. That's no way I could recommend this company to anyone, but I hope they can improve their practises after seeing this review. I'm not one to leave reviews and I've tried to give multiple opportunities but it's disrespectful at this stage.”

Posted 5 months ago

“I placed order for side table never arrived. Emailed 3 times to be ignored. No communication, no item, no refund! I would advise to stay clear”

Posted 9 months ago

“Order placed 2 weeks ago, delivery up to 14 days. Other than order confirmation, no other communication. As it is a bulky item, I need to make arrangement for somebody to be home, so few days advance warning for etd would be great, to be fair any information would be welcome. But... No response to emails, calling is useless, nobody answered and no one getting back after leaving voicemail. I am starting to worry that I am being scammed. Money gone, but no idea when and if I will ever receive my order. Got James to respond on Messenger, but after giving him order ref number he is no longer replying. At this point I just want a refund (I know, that it is not past the delivery date yet, but god help me if there is smth wrong with the order, I will be stuck). Unfortunately with my lack of luck getting through to them I have no idea if that is even possible. If you have a choice, choose a different company to buy from.”

Posted 1 year ago

“I have not received my order placed on 30’th July, no refund either, shop owner doesn’t reply to my messages, or pick up phone. It is a scam, avoid”

Posted 1 year ago

“I have emailed several times to ask that my order be corrected. I ordered orange and cinnamon liquid hand wash however I was delivered the hand cream. Please can someone get back to me and let me know when you will send me my correct order?”

Posted 2 years ago

“Love it. Fast delivery. Thank you”

Posted 2 years ago

“Terrible customer service!!! Do not order from them unless you can take the items with you!! I ordered, in person, a lovely cabinet from them in August to be shipped to Sussex in October. This cost me £275 for the cabinet and £49 for the shipping. I was moving warehouse, so I emailed them my new address at the end of September to send the cabinet to me. It never arrived. I have emailed numerous times with no reply at all, not even a courtesy email to say they will look into it for me. I have called numerous times and left phone messages, no one has called me back. I finally managed to speak to someone in early December and he said he would call me back on Monday with details of what had happened to my purchase. Nothing!! I have emailed and called numerous times and no reply at all!! Im so fed up with this company now! I dont care if they sold it to someone else, but the courteous thing to do would be to tell and refund me the £334 that I spent. I cant actually believe how bad this customer service is and if they treated all their customers like this, they would not have a business! Its such a pity as they were so friendly when I was in their shop in August and even showed me their excess furniture which is where I chose my cabinet from. DO NOT BUY FROM THIS COMPANY, BUY FROM A COMPANY THAT ACTUALLY SEND YOU THE GOODS!!!!”

Posted 2 years ago

“Amazing as always! James is super knowledgeable and helpful !”

Posted 2 years ago

“Quick delivery , very happy with the tester pots, beautiful paint 😊will be ordering again. Elaine”

Posted 2 years ago

“Prompt delivery and good choice of colours”

Posted 2 years ago

“Fantastic selection of lovely products and fast delivery. My first time ordering but not the last!”

Posted 2 years ago

“Smallhill Furniture Co was the only place I could find the St Eval candles I wanted. It was easy to order them and they arrived very quickly. Very happy with my dealings with Smallhill Furniture Co.”

Posted 2 years ago

“Beautiful candles Smell amazing Packaged and delivered quickly Great communication Will definitely buy again Thank you”

Posted 2 years ago

“Prompt delivery, well packed, accurately described! What more could you ask for? Thank you Small hill Furniture Co! X”

Posted 2 years ago

“James at Smallhill furniture has been extremely helpful - going above and beyond to help me choose the correct colour paint. Thank you!”

Posted 2 years ago

“Great service, fast delivery, well packaged. Would recommend this company and the paint purchased Fusion Cobblestone.”

Posted 2 years ago

“Haven't fitted it together yet so can't give a review. Came very quickly though.”

Posted 2 years ago

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Smallhill Furniture Co. is rated 4.8 based on 321 reviews