Sorelleuk.com Reviews

1.0 Rating 87 Reviews
E
Happiness Grade

Sorelleuk.com have a Customer Happiness Grade of E. Customers love their prices but are unhappy with their delivery, returns process and refunds.

A-

Price - Excellent

81.82%
Industry Average
Excellent quality clothing for the price. Delivery in the time set by this website. The dresses have a fabric that is not transparent. Good finishes and good details. I recommend 100%
- Victoria Williams
Very useful website to get fashionable clothes! Variety of styles and designs. It is very nice to wear very nice clothes and very soft clothes bought at a very good price.
- Lauren Murphy
I love this online boutique because of its good quality clothing at an affordable price, great for staying stylish on a low budget.
- Fatima A
E

Delivery - Slow

47.06%
Industry Average
Ordered an item for next day Saturday delivery on a Friday night for my birthday.
- Anonymous
I placed an order with next day delivery it’s been 6 days and i still haven’t received the order or been sent a confirmation email. They also a have not replied to my emails or DMs
- Anonymous
Do not order from this website!! I paid for next day delivery, parcel didn't arrive until 4 days later. Not only that but the clothes were such poor quality, one of the skirts was so short and tight and another was huge on me. I've emailed them and instagrammed them for a refund but I haven't had a response. My parcel has now gone missing and they aren't communicating with me at all.
- Anonymous
F

Returns Process - Difficult

0.00%
Industry Average
I ordered 2 pieces worth £60 , looked NOTHING like the photos so decided to return them, turns out from reading the returns they only offer store credit, and 2 weeks later, 3 emails, they haven’t even offered me that. don’t buy from here as you can’t get your money back and they don’t respond :)
- Anonymous
Not great quality and don't refund your returns. Wont be buying again
- Anonymous
I returned my items in September to receive a credit note? Who doesn’t give full returns now.
- Kirsty
F

Refunds - Difficult

17.24%
Industry Average
I returned back to them within 6 days expecting a refund and was issued with store credit (which I will obviously not be using).
- Kristi Louise Thompson
They don’t offer refunds, credit note only.
- Martine
They refuse to refund any money back if you return an item within 14 days, would not recommend
- Anonymous
72.50%
Industry Average
Excellent service, efficient in delivering quality clothing, always. highly recommended website to buy modern clothes on the internet.
- Lucy Anton
The best service, buy online without problems and without complications. This website is amazing and so is your staff. Always prioritize customers and always try to solve problems if there are any.
- Kendal Reynolds
Very clear customer service help, they answered all questions by email quickly and made sure you understood. My order took a while, but it arrived at my house. Complete and reliable service on the internet
- Charlotte Brando