“Very very poor quality recliner chair. I am an 81 year old who bought this 2 years ago at a cost of 1000. the springs went within a year and they repaired it after 3 weeks of waiting. They have just gone again and are now charging me 50 for them to come and look at it. Their free 10 year guarantee states it covers ‘manufacturing defects on the construction of the frame, springs and webbing’. Then they also say there is only a 2 year guarantee for ‘poor craftsmanship’. What’s the actual difference - I suspect legally. NONE. If necessary I will actually take this Trading Standards. I am of slight frame and build so any argument that I have somehow managed to overload the chair are ridiculous. It’s a manufacturing defect.”
“A great experience from beginning to end. Martin who sold us the gplan 3 piece suite was really helpful and professional and left us to make our choice, there to advise but NO pressure sales pitch.
Natalie dealt with delivery and payment and was unbelievable efficient. Keeping us informed all the way, very Impressed.
Les and Ben picked up our old suite and delivered the new one they were professional and friendly and took great care not to mark anything. The suite came fabric bagged and packaged and all the packaging was taken away. They didn't leave until they made sure we were happy with the suite.
The suite is lovely and so comfy and the quality excellent, we couldn't be more thrilled. I would recommend Stokers Chester to everyone . The staff are amazing.”
“We called into the chester store today and were free to browse at our own pace for a while then we were introduced to the sales assistant Mike who was very helpful and knowledgeable about the products we needed. We came for a 2 seater sofa and a 3 seater sofa. He showed us a number of sofas describing them in precise detail, we found him very helpful and nothing was too much effort, he answered all our questions in great detail. We settled for 2 sofas after much discussions with Mike. This was our first visit to Stokers and would certainly recommend anybody taking a visit to the Chester branch. Our visit was very fruitful and special thanks to Mike for his care and attention. We will definitely be taking other visits should we need any further goods from the store.”
“Purchased two sofas from Lucus furniture which is part of stokers. Soon after delivery we noticed the arms and wings of our Sherborne sofas were emitting a strange mouldy cheese sour smell especially in evenings when blinds and doors were shut. Lucus refused to send a technician before 7 weeks of awful smell had started to diminish to the point you had to put your nose in the upholstery to smell it. I asked them to pick the furniture up and refund my money but they have refused so far taking it back to their warehouse for two days and returning it to me. What a farce and o consolation for two months of sleepless nights wondering what chemical that awful smell was and having to keep all my windows doors open to try to air it myself. It was not fit for sale and we are being treated appallingly.”
“I ordered a leather suite in July 2020. Even allowing for some delay caused by the pandemic, it did not arrive until the very end of December 2020. It was immediate to the eye that each item of the suite was defective. An independent technician confirmed this. The suite had clearly been squashed into a container for transportation from the Chinese maker. The frames of both sofa and chair were misaligned, cushions were poorly stuffed and badly stitched, and the arm pads were not of equal length. The suite looked old, already sagging, and the leather was puffy and rippled. The technician attributed this to it having been stored in sub-zero temperatures causing 'leather freeze'.
Stokers offered little by the way of an apology and left me without any seating at the beginning of a new lockdown.
My other order of four dining chairs has seen me waiting five months for delivery with no sign of this happening any time soon so I have, today, cancelled it. Again, little by way of 'sorry' from Stokers.
M&S, John Lewis etc., are more than competitive in pricing, and their delivery times are much shorter and reliable, despite the effects of the pandemic. They will have my business in future.
Stokers (and Doorway to Value, one of their other stores) are not what they used to be. They have excellent sales personnel but do not have the same quality of furniture nor reliable delivery times.”
“Poor quality furniture and even worse customer service.
We bought a Dalton settee and chair from Stokers in June 2020.
As soon as the furniture was delivered we noticed that when resting your arm on the chair (without exerting any pressure) the frame of the chair could be felt.
We complained immediately. Over the following 7 months Stokers sent two upholstery firms to report on the condition of the chair. Both firms agreed that there was very little support in the arms of the chair. When we made it clear that we did not want a repair and we were requesting a replacement for an obviously defective piece of expensive furniture the upholsterers realised that they wouldn’t be getting any work they left after only a cursory inspection.
After 7 months Stokers were not interested in our complaint as they said the chair wasn’t defective as it was constructed to the manufacturers specifications. I can only assume that Stokers are happy to sell poorly constructed furniture from manufacturers happy to supply goods of poor quality.
Dismissing our complaint without actually having sight of the chair themselves and unwillingness to enter any discussion or compromise reflects badly on Stokers customer service”
“The customer service we received from Stokers was excellent. David Alexander was very helpful and sincere and did not apply any sales pressure as we have experienced so often in other furniture stores. We found Stokers pricing to be very competitive and we were very satisfied with their delivery arrangements. We would not hesitate to recommend Stokers to other customers as we have always found that they offer an excellent service.”
“we called at Stokers Chester today to purchase a new sofa
We have recently bought one from another shop which unfortunately had to be returned ..
We have purchased furniture from Stokers in the past and we approached Martin Perkins -Worsley for advice as we did not want to make a mistake in the type of fabric in the sofa we looked at today
Martin was so helpful and with his information we went ahead with our purchase
Thanks Martin from Cris and John Watson”
