“Couldn’t fault the customer service from these guys, from start to finish. Alfie and Craig were both so helpful and we have ended up with a vehicle that we are really happy with.
We had a couple of queries but these were answered quickly. Most importantly, Alfie always phoned when he said he would - thank you, Alfie!”
“I recently visited Sw car supermarket to have my car serviced and also I was having some problems with the brakes. I can honestly say the service department was more than happy to assist in getting my car's issues rectified who the two on the desk who stood out happen to be Issac and Antony who both were professional and very polite in the way they handled my concerns promptly and issac followed up with a courtesy call to make sure I was happy with my car and the work carried out. I would reccomend anyone visiting there to ask for Issac or Antony as I am sure they will be more than happy to help and make your experience at SW car supermarket a pleasant one.”
“Amazing service, contacted the service team last week about a mats set of my recently bought car and the been amazing dealing with it,received my order yesterday on a special delivery, even also they have included a boot protector😊definitely we will do business again in the future
Regards
Bruno”
“Writing this review after driving my car for a few months. I can honestly say, it’s all I wanted from the spec to general drivability. The sales team were awesome and the business manager advised me well. Shout out to Jay and Craig! Top guys will have my next one from here to!
Thanks”
“We decided to visit sw again for the second time due to the fact that, we loved the customer service the first time round. Ali, the man who served us was really helpful and answered each question we had clearly.”
“Very happy with my new car, a lovely girl looked after us her name was Coral. Knowledgeable, helpful and nothing was to much trouble. Excellent car buying experience and not the usual pushy sales.”
“Super quick! They let me walk around for as long as I wanted, showed me numerous cars and didn’t push me once! Have bought multiple cars and would definitely go back. Thanks again Alfie!”
“Collected our new car today. Friendly and courteous sales advisors, Nice big show room, made the whole experience very enjoyable. I would definitely recommend SW at Werrington to all my friends and family.”
“Rav was brilliant. Helped us source the right car gave excellent advice without being pushy. Awaiting to pick up the car but would highly recommend his knowledgable service.”
“Where do I start!! We brought a car a just over a year ago and later on we found an issue, so I called and spoke to the new manager John and wow what a bloke he was clam and so lovely and said straight away if you can’t resolve the issue come back to me and I will and no matter what we will sort this. So time went on and I couldn’t sort the issue so I called and we had a few chats so me and my fiancé went over to meet him and the team and straight away John, Craig and NATHAN were amazing. Nathan was brilliant and a real assist to the team he took us around the cars of what they had and was brilliant. Talked to the kids and used straight talking about the cars so I would understand as I haven’t a clue!! Nathan went way above his job and is such a nice bloke and we brought a car. The communication was brilliant and they were all on the phone If I had a problem and were great. We can not recommend Nathan, John and Craig enough for all there help for sorting are previous problem and selling us another gorgeous car and to top it off I got a beautiful bunch of flowers of John and Nathan. Guys it’s the small things and thanks again. We will definitely be back when we want another vehicle.”
“After an extremely disappointing experience with Carsupermarket, I feel compelled to share my story as a caution to potential buyers. My nearly new vehicle has required over six services within the first six months of ownership – a red flag that cannot be ignored.
Despite their claims, the tires installed on my Tesla were not up to the required specifications, leading to safety concerns and performance issues. This was no minor oversight but a clear deviation from Tesla’s strict guidelines, which specifically call for Tesla-approved tires that suit the vehicle’s performance needs.
Moreover, the vehicle passed an MOT at a Carsupermarket-associated location, which now appears to be highly questionable. The mismatched and non-compliant tires on the vehicle should not have passed the MOT standards, raising doubts about the legitimacy of the inspection process and, worse, the legality of their practices.
It’s disheartening to encounter such a lack of transparency and customer service in what should have been a straightforward purchase. The car was sold with assurances of quality and roadworthiness that have not been met. I have pursued the issue with their team but have been met with inadequate responses and a failure to acknowledge the seriousness of the situation.
I am left with no choice but to consider legal action to resolve these issues and hold the company accountable. My experience has been one of frustration and concern, and I would urge anyone considering purchasing from Carsupermarket to think twice and proceed with extreme caution.”
“Car supermarket Birmingham
Bought a car with a warranty and found the seat belt faulty. I’ve been waiting over a year for them to fix it. This could be crucial if God forbid I was in an accident and couldn’t undo the seat belt to escape.
Their after sales is diabolical, they say the part is in only for me to turn up when told and they can’t find it. I go again and they fit the seat belt but not the fixing mechanism (which is the part that’s faulty) they arrange for me to go back and cancel on the day. I am still waiting for a satisfactory outcome. Yet they passed it on the MOT. This could void my insurance should I have an accident and I would be within my rights to sue the company for their part.
Surely you cannot pass a car with a faulty seatbelt in a MOT
Date of experience: 10 February 2024”
“Bought a car 5 months ago had nothing but trouble now the car has packed in and sw car supermarket has gone but meanwhile I'm paying for this car on finance for 3 years”
“If I could give zero stars, I would. We bought a 2018 Hyundai I30 a year and a half ago which turned out to have been in an accident that was never reported. It ended up having several serious issues. It would shake really hard after it had been driven for a while especially in London where its a constant stop, go.. stop go. It got so bad that it felt like you were in an earthquake. It would also sometimes turn off randomly when driving which was extremely dangerous. The car is still under warranty and when we took it on a roadtrip, the turbo failed. We also found out that the car had never been serviced before. Its apparent that the dealership did not properly inspect the car before selling it. Its safe to say that we would never buy a car from there again. We bought a complete "lemon". I can't believe they'd sell a car like that to someone. Unsafe and unpleasant to say the lease. Absolutely disgusting. Gladly, the car has now been sold.”
“DO NOT purchase a car from this company! Absolutely pathetic and unprofessional communication and service! I brought a Kia Sorento on finance a couple of months ago- a couple of weeks ago my EML came on- after getting a diagnosis the DPF is blocked and needs two new temp sensors! I took out the extended warranty as the salesman expressed it would cover more than the standard Kia warranty- received a decision back from the warranty and it does not cover this! There is no way in the short space of time I have had the car that this has gone faulty! After all the other reviews on here I would definitely avoid at all costs! You ring and your told they will ring you back to where they don’t! We agreed the Ariel of the car would be sorted as it was broke when we looked at the car- on arriving to collect I was waiting over two hours as the car still hadn’t been MoT/serviced! To then find the Ariel had not been fixed as the part wasn’t in stock! So we had to go and collect it a couple of weeks later and then fit it ourselves which cost money as we couldn’t get the seal off to get to it! Love my car but this company shouldn’t be allowed to run!! Disgusting!!”
“Turned up to pick up my car today. Was kept waiting almost an hour, then when inspecting the car I discovered the repair we had agreed they would make had not been done. They told me they could not get the parts, and it would be a couple of months before they could. Given this it was odd they had not told me, ideally before I came to pick up the car, but even when I arrived to do so. That I was left to discover this on my own suggests bad faith. Driving the car away I discovered it had not been charged. Just about made it to a Nissan dealership where they kindly allowed me to charge the vehicle (slowly). Unfortunately the partial slow charge wasn't enough to make it home, and I had to call out the AA to tow me the final few miles. Finally made it home 9 hours after I set out. Had to miss the entire afternoon of work.
Overall the worst experience I have had buying a car.”
“Pathetic Service. Bought a car paid money £11400 in their account.after paying i was told because car doesn't have mot it will take 10days to do mot and prepare car which they never mentioned before getting paid.i was very disappointed but had no choice.paid on 2nd of August collection
date was given 11th of August 1pm.on collection date i got a call from sw car supermarket saying don't come your car is not ready i was fuming .on asking why when will it be ready then answer was we dont know can't give you time frame .i said i will have to Cancel the car she said okay take your money back but car will not be ready anytime soon. WANTED to speak to manager few times but they said manager is busy at all 4 5 times. Cancelled the car got my money back after 13days. Untrained RUDE DISGUSTING PHONE STAFF .PLEASE DON'T BUY OF THESE SCAMMERS”
