“Very unhappy with there services don't get any help from them promise the earth and delivery nothing never come through on there promise and still in the same situation and be any help stay away from them not very helpful at all”
“The tenant support Helpline has taken my case and
have supported my case since day one ,as a result
my landlord is now carrying out the repairs that were outstanding.and have negotiated damages for me. I’m happy with the service .”
“It has been nearly 2 years since I approached these and my case is still ongoing so I can’t really comment on whether they have been successful or not. However, they have been thorough in investigating the disrepair in my property (a surveyor was sent out within 3 months) and I’m hoping for a good outcome in court.”
“Very helpful. Keep me updated with the case. Good communication and easy to get hold off if you have a question or a problem. Replies to emails quickly.”
“I’m very grateful for what Tenants support has done for far for my family. But I am extremely unhappy and disappointed that Lambeth Council hasn’t done or completed anything that was asked of them. I am still obligated to my rent and have myself and my family live in horrible conditions. Because it’s not your homes and families it’s ok. But it’s not, I have two children who have disabilities and mental health issues and I suffer with extreme anxiety and depression, I don’t enjoy my life and I think of suicide everyday. My home with me children is supposed to be a safe and secure place and it not. Tenant support helpline didn’t give me and my family justice you just made what Lambeth Council ok to get away and for the littlest money and no fixing of the house.”
“Have been very helpful chasing up on my claim,and kept myself updated on the claim, hopefully repairs get sorted soon and we don't have to wait long.”
“Hamzah has been extremely helpful and worked with my case in a timely fashion.
Empathetic and understanding of the situation I have found myself in. This has helped me in feeling heard.
I look forward to future results and thank Hamzah and the rest of his team for your support and help.
I will be recommending your service to anyone who is in need of TSH.”
