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The Dress Outlet Reviews

4.6 Rating 928 Reviews
92 %
of reviewers recommend The Dress Outlet
4.6
Based on 928 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better
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About The Dress Outlet:

The Dress Outlet is a premier retail company specializing in a stunning array of dresses for every occasion. Our collection features an extensive selection of prom dresses, formal gowns, wedding guest dresses, and everyday wear. We focus on providing high-quality, fashionable options at affordable prices, ensuring that there's something for everyone, regardless of style or size.

From elegant evening gowns to chic cocktail dresses, our curated inventory is designed to make every customer feel confident and beautiful. Alongside our commitment to exceptional customer service, we also prioritize sustainability by sourcing materials responsibly and promoting eco-friendly practices. Whether you're attending a wedding, prom, or any special event, The Dress Outlet is your go-to destination for stylish and affordable dresses that celebrate individuality and style!

Visit Website

Phone:

(213) 642-1003

Email:

sales@thedressoutlet.com

How is The Dress Outlet returns process?
(3 days ago)
Greater than 65% of reviewers feedback is The Dress Outlet returns process could be better.
(3 days ago)
F

Returns - Difficult

21.43%
Industry Average
I bought two dresses on here because they have "EASY RETURNS" all over the website and I had purchased a dress a couple years ago and really liked it, but neither of the dresses fit me so I decided not to keep them.
- Anonymous
What’s frustrating is that their policy clearly outlines returns and store credit, but does not clearly explain cancellation terms.
- Anonymous
The dress doesn’t fit properly so I have been trying to return it. I followed the size guide carefully and it does not fit. The returns process has been near impossible. First, I tried to return via their website where the only option is to exchange. Then I emailed, texted, called, and used live chat to no resolve. Could someone please contact me about my return?? Order number 230730
- Savannah Smith