Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

“I can get the right insoles every time I need them they are always in stock”

Helpful Report

Posted 8 months ago

Thank you so much for giving us a 5-star rating, Dana! We truly appreciate your support and loyalty to TheInsoleStore. It's great to hear that you can always find the right insoles whenever you need them, and that they are consistently in stock. We're thrilled to be able to provide you with such convenience and satisfaction. Thank you once again for being a loyal customer. We look forward to continuously serving you in the future!

Posted 8 months ago

“Very easy to find what I wanted. Then it was very easy to shop on the site for other items that might be good for me. I found some nice socks and put them in my cart. All easy, and each item looks good. Thanks.”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave us a fantastic 5-star rating, Kenneth! We are thrilled to hear that you had a pleasant experience shopping at TheInsoleStore. We are glad that you found it very easy to find the products you were looking for, and we are delighted that you also discovered some great socks to add to your cart. We strive to provide a seamless and user-friendly shopping experience, and your kind words reaffirm that our efforts are valued. We truly appreciate your loyalty as a customer and we look forward to serving you again in the future!

Posted 8 months ago

“Ordering/payment process was quick & easy”

Helpful Report

Posted 8 months ago

Thank you so much for your glowing 5-star review of TheInsoleStore, Timothy! We truly appreciate your positive feedback and are thrilled to know that you had an excellent experience with us. We are delighted to hear that the ordering and payment process was quick and easy for you. Our team works diligently to provide a seamless and convenient experience, so we're glad that it reflected in your purchase. Once again, thank you for choosing TheInsoleStore. We appreciate your support and look forward to serving you again in the future!

Posted 8 months ago

“A large variety of high quality items to choose from.”

Helpful Report

Posted 8 months ago

Thank you so much, Stephanie, for your incredible 5-star rating of TheInsoleStore! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We are glad to know that you found our wide selection of high-quality items satisfying. Feel free to reach out to us anytime if you have any further questions or need assistance. We look forward to serving you again in the future!

Posted 8 months ago

“Website has so many items that it can be overwhelming to find what you may be looking for, but if you know it is very precise.”

Helpful Report

Posted 8 months ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Vincent! We truly appreciate your kind feedback and are thrilled to hear that you had such a positive experience with our website. We understand that our extensive range of items can be overwhelming at times when searching for a specific product. If you ever need assistance in the future, please don't hesitate to reach out to our Customer Service Team at Help@theinsolestore.com as our Product Specialists are more than happy to help narrow down what best fits your needs. Once again, thank you for your support and for taking the time to share your feedback. We look forward to serving you again in the future!

Posted 8 months ago

“Only issue was with delivery of my order. Customer service was very good and got issue solved. I question the use of DHL.”

Helpful Report

Posted 8 months ago

Dear Kathryn,Thank you so much for taking the time to share your valuable feedback about TheInsoleStore. We truly appreciate it! We are thrilled to hear that our wide product variety and prompt shipping made your shopping experience a breeze. It's our goal to ensure that our customers have access to a diverse range of quality insole options, and we are glad that our efforts have resonated with you. We are so sorry to hear that you had issues with your delivery, but we show that one of our Customer Service Representatives was able to take care of this matter and expedite a replacement order to you successfully! We understand the importance of receiving excellent customer service, and we are glad to see that our team was able to assist you effectively. Rest assured, we are committed to constantly improving and providing outstanding support to all our valued customers. Once again, thank you for choosing TheInsoleStore and for your kind review. We look forward to hopefully serving you in the future!

Posted 8 months ago

“Easy site to buy all the best insoles”

Helpful Report

Posted 8 months ago

Thank you so much, Joe, for your fantastic 5-star rating of TheInsoleStore! We greatly appreciate your kind feedback and are thrilled to hear that you found our site easy to navigate and purchase all the best insoles. Our ultimate goal is to provide a seamless shopping experience, and we're delighted to know that we were able to meet your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing TheInsoleStore, and we look forward to serving you in the future!

Posted 8 months ago

“I am very pleased that you had some insoles that should make my pain in my feet, legs and back stop.”

Helpful Report

Posted 8 months ago

Thank you so much, Heather, for awarding TheInsoleStore with a stellar 5-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. We are incredibly glad to have been able to provide you with the insoles that can potentially alleviate the pain you've been experiencing in your feet, legs, and back. Your satisfaction and comfort are our utmost priorities, and we're grateful for the opportunity to assist you in finding a suitable solution. Once again, thank you for choosing TheInsoleStore, and if there's anything else we can do for you, please don't hesitate to reach out!

Posted 8 months ago

“Theinsolestore.coom my experience is that theinsolestore is simply the best. I highly endorse theinsolestore”

TheInsoleStore 5 star review on 13th August 2024

Helpful Report

Posted 9 months ago

Thank you so much for your glowing 5-star review of TheInsoleStore, Robert! We truly appreciate your support and loyalty as one of our valued customers. Your satisfaction is our top priority, so we are thrilled to hear that you consider TheInsoleStore to be the best! We work hard to provide exceptional products and service, and your endorsement means the world to us Thank you once again for your kind words and ongoing support. We look forward to serving you in the future and helping you find the perfect insoles for your needs!

Posted 9 months ago

“The website is easy to navigate”

Helpful Report

Posted 9 months ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Jean! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. We also appreciate your feedback about our website being easy to navigate. We strive to make the online shopping experience as seamless as possible for our valued customers like yourself. Once again, thank you for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 9 months ago

“Great shopping expierence again. I am still awaiting the arrival of insolse.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to rate TheInsoleStore with 5 stars, Dave! We truly appreciate your feedback and are delighted to hear that you had a great shopping experience once again. We hope you love your order when it arrives to you. Thank you again for choosing TheInsoleStore. We look forward to providing you with exceptional service in the future!

Posted 9 months ago

“N only can I not review a product I have not actually received yet the, current climate of receiving constant nagging emails from ordering a simple product online asking for reviews and “stars” makes me very unlikely to order products from your store in the future. I want a simple process of ordering a product. I expect that product to work. I really don’t have time or interest to write positive reviews for your products that I haven’t had an opportunity to try so that you can generate more sales. How would you feel if every time you purchased a product or service you were hounded for reviews rather than just being able to enjoy the product or service, assuming you actually receive it.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to provide us with your feedback, Tristan! This review is asking you to rate your shopping experience with TheInsoleStore. We send out another email asking to review your product after it has been delivered and our customers have had an opportunity to try it out. We sincerely apologize for any inconvenience or grief our request of a review has caused you. We send out these review requests so we can gather feedback on the service we are providing to our customers to ensure the best level of customer care possible, but there is never an obligation to respond to our requests to rate your experience or product. If we can ever be of assistance with anything, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 9 months ago

“When will they arrive?”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We show that one of our associates was able to touch base with you regarding the status of your order. If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist. We appreciate your business!

Posted 9 months ago

“Company chooses to ship with the cheapest carrier, DHL. They are cheap for a reason, they suck. If you're okay waiting for a week or more to get items when they get lost then order away, not me.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to provide us with your feedback regarding your experience with TheInsoleStore, Brian. We truly appreciate customers like you who share their thoughts and allow us the opportunity to improve our services. We apologize for any inconvenience caused by choosing to ship your order with DHL. We understand that delays in delivery can be frustrating, especially when items get lost. Rest assured, we take your feedback seriously, and we will reevaluate our shipping options to ensure a more efficient and reliable service in the future. We show that one of our Customer Service associates has touched base with you regarding your order, and we assure you we will ensure your order arrives to you successfully. Once again, thank you for bringing this matter to our attention. Your feedback allows us to continually improve, and we hope to have the opportunity to serve you better in the future!

Posted 9 months ago

“Quick and reliable!”

Helpful Report

Posted 9 months ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore, Heather. We greatly appreciate your support and are thrilled to hear that you found our service quick and reliable! Your loyalty as a customer means the world to us, and we are truly grateful for your continued trust in our products and services. Thank you once again for your wonderful review, Heather! We look forward to serving you in the future.

Posted 9 months ago

“Easy as pie! (Although I’ve never been able to actually make pie, so not sure about that metaphor!) 😁”

Helpful Report

Posted 9 months ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Jennie! We truly appreciate your support and recommendation. Your feedback means the world to us! We're thrilled to hear that your shopping experience with us was a breeze. Thank you once again for choosing TheInsoleStore. We hope to have the pleasure of serving you again in the future!

Posted 9 months ago

“easy to buy product popped right up”

Helpful Report

Posted 9 months ago

Thank you so much for your recent 5-star rating of TheInsoleStore, Charles! We greatly appreciate your kind words and your loyalty as our customer. It is wonderful to hear that you found our website easy to use and that the product you were looking for popped right up. Your satisfaction is our top priority, so we are delighted to know that we were able to meet your expectations. We look forward to continuing to provide you with exceptional products and service in the future!

Posted 9 months ago

“Easy to navigate website and easy to place order. I made an error in my order and they returned my inquiry immediately. Excellent service.”

Helpful Report

Posted 9 months ago

Thank you so much for awarding TheInsoleStore with a stellar 5-star rating, Dawn! We are truly grateful for your positive feedback and your support. We're thrilled to hear that you found our website easy to navigate and placing your order was a breeze. At TheInsoleStore, we strive to provide a user-friendly experience, so it's wonderful to know that we succeeded in making your shopping journey hassle-free. Furthermore, we are delighted to hear that our customer service team promptly addressed your inquiry when you encountered an order error. Providing excellent service is a top priority for us, and we're always here to assist you in any way we can. Once again, thank you for choosing TheInsoleStore and for taking the time to share your experience with us. We hope we can continue to exceed your expectations in the future!

Posted 9 months ago

“I was very impressed with customer service at TheInsoleStore.com. I had some questions and they were answered in a timely and thorough manner by Sherylyn and Brian. Their emails were warm and professional and I appreciated their explanations to my questions and concerns.”

Helpful Report

Posted 9 months ago

Thank you so much for your exceptional 5-star rating of TheInsoleStore! We truly appreciate your support and we're thrilled to hear that you had a positive experience with us. We're glad to know that you were impressed with our customer service. Sherylyn and Brian are fantastic members of our team, and they always strive to provide timely and thorough assistance to our valued customers. It's wonderful to hear that their warm and professional emails were able to address your questions and concerns completely. Thank you once again for your kind words. Your satisfaction means the world to us, and we look forward to serving you again in the future.

Posted 9 months ago

“was good experience but i would like to see more offers on discounts !! we are retired”

Helpful Report

Posted 9 months ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Gregory! We truly appreciate your support and are thrilled to hear that you had a good experience shopping with us. We completely understand your desire for more offers on discounts, especially as retirees. We value your feedback and will certainly take it into consideration while planning future promotions. Our goal is to provide the best value to our customers, and we'll strive to offer more enticing deals that cater to your needs. Thank you once again for choosing TheInsoleStore, and we are grateful for your support. If you have any further suggestions or questions, please feel free to reach out to us. We're always here to help! Best regards, The InsoleStore Team

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore Reviews