TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,162 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,162 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great insole. I should have upped my size as the fit isn’t perfect. Quality of the insole is excellent. Will need to purchase larger size unfortunately, however, the product is awesome.”

Helpful Report

Posted 1 year ago

Thank you for your 5-star review, Don! We are so happy to hear that you are loving your insoles. The Pedag Viva Orthotic Arch Support Insoles are covered by our Wear Test Guarantee for 30 days, so we would be happy to accept them back for an exchange so you can get the size you need! Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com or 866-858-1294 for assistance with initiating your return. We appreciate your business!

Posted 1 year ago

“Easy to find the right insol for me”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are delighted that you found the right insole so quickly and that you are a loyal customer. We truly appreciate your positive review and look forward to serving you in the future. Thank you again!

Posted 1 year ago

“Easy shopping. Great products!”

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Posted 1 year ago

Thank you for the 5-Star rating! We appreciate your positive feedback on TheInsoleStore.com. We strive to make it an easy shopping experience with great products. Thank you for your support!

Posted 1 year ago

“Great product and works very well and is true to size.”

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Posted 1 year ago

Thank you so much for the wonderful 5-star rating of TheInsoleStore.com, Randy! We are so happy to hear that your insoles are working out well for you, and that they're true to size. We appreciate your kind words!

Posted 1 year ago

“Great socks. Easy to use website. Prompt delivery.”

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Posted 1 year ago

Thank you so much, John, for the great 5 star rating! We really appreciate your loyalty and we're glad to hear you're enjoying your socks. Your feedback about our website and prompt delivery is very much valued, thank you for taking the time to share it!

Posted 1 year ago

“Great selection, pricing, order communication, and timely delivery.”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are delighted that you were pleased with our great selection, pricing, order communication, and timely delivery. We appreciate your business and hope to serve you again in the future!

Posted 1 year ago

“Ordered Saturday. Shipped Monday Morning”

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Posted 1 year ago

Thanks so much for the 5-star rating, Arun! Our Warehouse is closed on the weekend, so any orders placed during that time ship out first thing Monday morning. Your order left our warehouse on 8/14/23 and was marked as delivered today. We hope you enjoy it, and we appreciate your business and loyalty!

Posted 1 year ago

“Love your products”

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Posted 1 year ago

Thank you so much, Jan, for your incredible 5-star rating! We are thrilled that you love our products and this kind of feedback is deeply appreciated. Thank you!

Posted 1 year ago

“I’m happy with the ease of using your website and am happy to be able to find the insoles my husband needs”

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Posted 1 year ago

Thank you so much for your five star rating of TheInsoleStore.com! We are so glad to hear that you were happy with the ease of using our website and that you were able to find the insoles your husband needs. Your feedback is truly appreciated!

Posted 1 year ago

“The delivery was very timely. Four days after I placed the order it arrived in the mail.”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are so happy to hear that your order arrived within 4 days. We appreciate your kind words about our delivery service.

Posted 1 year ago

“Sent a question about an item and they responded quickly. Was so impressed with response time that I placed my order with them.”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore.com! We're so glad to hear that you were impressed with our response time and we hope you enjoy your purchase! We appreciate your business.

Posted 1 year ago

“I have a messed up back from military injuries. I’ve found SofSol I’ve liked them since the first I found them. It used to be50 mile trip up 50 back just to get them. Now it’s the second time over the computer. I try to get them in all my stuff. It takes the pressure of my back, legs, low back. Thanks Henry E White Jr”

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Posted 1 year ago

Thank you, Henry, for your 5-star rating of TheInsoleStore.com! We are so grateful for your loyalty and appreciate your support. It's wonderful to hear that you got relief for your military injuries with our product. We are so glad that you can conveniently purchase our insoles online rather than having to travel to get them. Thank you again for your kind review.

Posted 1 year ago

“I bought two types of insoles for my husband. They came yesterday so he hasn't had time to use them much but he has had some in the past. He had Achilles pain and just quite a bit of pain one summer a few years ago. These insoles relieved most all of the pain. He has used them ever since.”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore.com. We are so glad to hear that your husband has found so much relief from the insoles you bought from our store. We truly appreciate your kind words and we are glad that the insoles have worked so well for him over the years.

Posted 1 year ago

“Have ordered from this store several times .Always an easy process and VERY GOOD service!!!”

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Posted 1 year ago

Thank you so much for the 5istar rating, Lilli! We are so pleased that you have ordered from our store several times and have always had an easy process and very good service! We appreciate your loyalty and look forward to continuing to provide you with great service.

Posted 1 year ago

“TheInsoleStore did not have the arch support I usually purchase in my size. This is the first time I have shopped at TheInsoleStore that they did not have the arch support in my size. I immediately contacted the store by email and got a quick response letting me know that they would have my size soon and would email to let me know when available. They did and I was able to order. This is great customer service. Most companies take days, if ever, to get back to an inquiry.”

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Posted 1 year ago

Thank you so much for taking the time to leave us a 5-star rating, Al! We are so glad that TheInsoleStore.com was able to provide you with great customer service and that you were able to order the arch support you needed when it came back in stock. We appreciate your loyalty as a customer and are grateful for your 5-star review!

Posted 1 year ago

“The insoles and pads that I like to use in all of my footwear were easy to find and order on your website. Plus, you gave me that 10% discount. Thank you. I look forward to receiving the new items and will put them to use right away.”

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Posted 1 year ago

Thank you so much Kenneth for your 5- star rating of TheInsoleStore.com! We're glad that you were able to find the insoles and pads that you needed, and enjoyed the 10% discount we provided. We can't wait for you to receive and use your new items. Thank you again for your support!

Posted 1 year ago

“It was awesome. Especially because I could check out with Apple Pay.”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We're delighted to hear that you had an awesome experience, and the added convenience of being able to check out with Apple Pay was a nice plus We hope to serve you again in the future!

Posted 1 year ago

“Easy ordering and fast delivery.”

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Posted 1 year ago

Thank you so much for giving TheInsoleStore.com a 5-star rating, Patricia! We appreciate your feedback and are glad to hear that you found our ordering process and delivery system to be easy and fast.

Posted 1 year ago

“Absolutely love the insoles”

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Posted 1 year ago

Thank you so much, Margaret, for your excellent rating of TheInsoleStore.com and for being a loyal customer! We are thrilled to hear you absolutely love the insoles. We appreciate your business and look forward to seeing you again soon.

Posted 1 year ago

“As always in stock & quick delivery.”

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Posted 1 year ago

Thank you so much for your 5-star rating, Rex! We are pleased to hear that TheInsoleStore.com always has in-stock items with quick delivery. We appreciate your loyalty - thank you!

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 6,162 reviews