TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,162 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,162 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy I hope the insole works fir me”

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Posted 1 year ago

Thank you so much for rating TheInsoleStore.com 5 stars, Liz! We really appreciate the feedback. We’re so glad to hear that ordering was easy and we hope the insole works great for you!

Posted 1 year ago

“The Insole Shop has the insole that I need and when you order from them, they send the product to you immediately. Only problem I have is that the item I want or need is usually not there. Guess the insole I need is very popular, hard to find if they put insoles on sale or they limit you on what you want to order. Besides that, it is a good company to order from Package was in poly type envelope, box was a little squished but product inside was not damaged”

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Posted 1 year ago

Thank you so much for your 5-star rating, Diana! We really appreciate your loyalty. We are glad to hear that we carry the insoles you need & that they arrive to you quickly when ordering with us. We apologize that certain items may not be available sometimes, but we're glad the package arrived in good condition. We do not limit the amount of insoles a customer is able to purchase, but it can be difficult to keep sizes in stock during sales and promotions. We apologize for any inconvenience this may have caused you in the past! Thank you again for your kind words, and please let us know if we can be of assistance with anything at all in the future!

Posted 1 year ago

“The insoles arrived in good condition. On time. These insoles are great!”

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Posted 1 year ago

Thank you so much for your 5-star rating for TheInsoleStore.com! We are so pleased to hear that your insoles arrived in good condition as well as on time, and that you think they are great. We truly appreciate your generous feedback.

Posted 1 year ago

“The process from purchase to delivery to the insoles inside my shoes went smoothly.”

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Posted 1 year ago

Thank you, Edward, for your 5-star rating of TheInsoleStore.com. We are so happy to hear that the process from purchase to delivery of the insoles went smoothly. We appreciate your positive feedback!

Posted 1 year ago

“Very comfortable great purchase!! Ty:)”

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Posted 1 year ago

Thank you so much for the wonderful feedback, Heather! We are so happy to hear that our product was able to create a comfortable experience for you. We appreciate the support! :)

Posted 1 year ago

“Very easy shopping and they provide fast shipping with tracking.”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore.com, Jeffrey! We really appreciate hearing how easy the shopping experience was, and that your order shipped out quickly. We hope you enjoy it and we appreciate your business!

Posted 1 year ago

“Great product”

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Posted 1 year ago

Thank you so much, Kay, for your 5-star rating of TheInsoleStore.com. We really appreciate your loyalty and are glad to hear that you found the product to be great! We look forward to having you as a customers for many years to come.

Posted 1 year ago

“Love the shoe insert. Has taken all the pressure off and pain from my injured toe.”

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Posted 1 year ago

Thank you so much for your 5 star rating of TheInsoleStore.com, Mary! We are so pleased to hear that you love your shoe insert and that it's taken the pressure and pain from your injured toe. We so appreciate your loyalty and support. Thank you!

Posted 1 year ago

“As a repeat customer I have been very satisfied with the products I have purchased and am now pain free.”

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Posted 1 year ago

Thank you so much for the 5-star rating, John! We are glad to hear that our products have brought you relief from pain. We are so thankful for your loyalty as a repeat customer.

Posted 1 year ago

“Well made. Like the 1/2 length more room for hammer toes. I would like an even higher arch. thank you”

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Posted 1 year ago

Thank you so much for your 5 star rating, Pat! We're very happy to hear you enjoyed the length of your insoles as they gave you more room for your hammer toes, and that you found them to be well-made. We will most certainly reach out and let you know if we start carrying a similar product with an even higher arch in the future. Thank you for your feedback!

Posted 1 year ago

“Shopping at the Insole Store was an easy and informative process.”

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Posted 1 year ago

Thank you, Raymond, for the five-star rating! We are pleased to hear that your shopping experience at TheInsoleStore.com was both easy and informative. We appreciate your loyalty and thank you for being such a great customer.

Posted 1 year ago

“Easy to shop for my item that was recommended by my doctor.”

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Posted 1 year ago

Thank you for your five-star rating of TheInsoleStore.com. We are so pleased to hear that it was easy for you to shop for the item that was recommended by your doctor. We appreciate your kind words and this positive review!

Posted 1 year ago

“Great prices and quality products. My podiatrist approved them for my planters fasciitis.”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We truly appreciate your kind words about our great prices and quality products. We're glad to hear that your podiatrist approved of our product for your planters fasciitis! We hope you enjoy them and we appreciate your business.

Posted 1 year ago

“I actually ordered the incorrect insoles, contacted them and immediately was responded to. They helped correct ‘my’ error. I’ve been buying products from the Insole Store for years and have never had a complaint.”

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Posted 1 year ago

Thank you so much for your kind words and 5 star rating, Daniel! We are glad to hear that our team was able to help you out with updating your order, and we are thrilled that you have been a customer of ours for so many years. We appreciate your loyalty and continued support.

Posted 1 year ago

“Easy to navigate.”

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Posted 1 year ago

Thank you so much for the 5-star rating of TheInsoleStore.com! We’re so happy to hear that you found our website easy to navigate. Your feedback means a lot to us.

Posted 1 year ago

“This is a very fine company to deal with. Excellent products, high quality, fantastic customer service.”

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Posted 1 year ago

Thank you so much, Harold, for your five star rating of TheInsoleStore.com! We are so pleased to hear that you were satisfied with our excellent products, high quality, and fantastic customer service. We sincerely appreciate your loyalty and are grateful for your positive feedback.

Posted 1 year ago

“Everything went great got my in a timely manner”

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Posted 1 year ago

Thank you for your feedback, Kenneth! We are so happy to hear that you had a positive experience with TheInsoleStore.com, and that your order arrived to you in a timely manner. We hope you enjoy it and we appreciate your business!

Posted 1 year ago

“Found exactly what I was looking for. There was a good description on the different insoles, which was very helpful.”

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Posted 1 year ago

Thank you so much for your 5-star rating, Kim! We are so glad to hear that you were able to find exactly what you were looking for and that the description on the different insoles was helpful in your decision. Appreciate your taking the time to review us!

Posted 1 year ago

“Excellent product if your feet supinate causing falls !!”

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Posted 1 year ago

Thank you for your positive feedback, Wendy! We are so happy to hear that you are loving your inserts, and that they are helping with your supination! We appreciate your business and look forward to serving you again in the future.

Posted 1 year ago

“Comfortable. Just right for me.”

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Posted 1 year ago

Thank you so much for the 5 star rating of TheInsoleStore.com! We're so glad to hear that our insoles were comfortable and just right for you. We always strive to provide the best product for our customers, and we appreciate your kind words!

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 6,162 reviews