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Thread The Word Reviews

4.9 Rating 1,657 Reviews
98 %
of reviewers recommend Thread The Word
Company Reviews Product Reviews
1,320
 Questions Insights Metrics Info
4.9
Based on 1,657 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Thread The Word Reviews

About Thread The Word:

Hi there, we’re Thread The Word!

We’re an Australian business located in Melbourne and dedicated to creating beautiful, personalised blankets. All of our blankets are an order of one and knitted just for you.

We are very passionate about making all of our products in Australia. We have been producing personalised gifts for over 10 years in the photo industry.

Our blankets are knitted from 100% combed cotton. Combed cotton is super soft and we do not use any harmful chemicals so they are perfectly safe for babies and children.

We hope you love your blanket as much as we loved creating it!

Visit Website

Phone:

1300 086 238

Email:

hello@threadtheword.com

Location:

43, Lakeside Avenue,
43, Lakeside Avenue
Reservoir
3073

Write Your review

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Jackie Freeman
Verified Buyer
“I have bought over 10 Christmas stockings from thread the world. I purchased another this past December and it arrived with a hole in it. I had to use a glue gun to get through Christmas. I have requested a refund for weeks and nobody will do it. Horrible for customer service.”
Helpful Report
(Reservoir, 3073) - Posted 3 months ago
Beth
Verified Reviewer
“My blanket came today for my bubs who is due in a month and I’m so in love with it! The quality is amazing and the size and colour is perfect, thank you so much!”
Helpful Report
Posted 3 months ago
Kylie
Unverified Reviewer
“I was really impressed with the quality of the blanket and only have a couple of weeks to wait before I get to see my first grandchild with it wrapped around her.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“I was waiting with anticipation and it is beautiful. I can't wait to wrap my first little grandchild in this lovely soft blanket.”
Helpful Report
Posted 3 months ago
Maree
Verified Reviewer
“This is the second blanket I’ve ordered. The quality is amazing. Very reasonably priced for the quality!”
Helpful Report
Posted 3 months ago
Carol
Verified Reviewer
“Thank you, “Excellent quality, so soft and well made. We have ordered these blankets for each new grandchild. Just love them and will recommend Thread the Word every time.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Buyer
“I am so impressed by my whole experience from Thread the Word l will not hesitate to purchase from you again Thanks so much”
Helpful Report
(Reservoir, 3073) - Posted 3 months ago
Susan Wire
Verified Buyer
“Still have not received my blanket so cannot review it at this time.”
Helpful Report
(Reservoir, 3073) - Posted 3 months ago
Anonymous
Verified Buyer
“Amazing quality and great collection to choose from.”
Helpful Report
(Reservoir, 3073) - Posted 3 months ago
Anonymous
Verified Buyer
“High quality Nice fabric Fast shipping LOVE LOVE LOVE”
Thread The Word 5 star review on 11th January 2025
Helpful Report
(Reservoir, 3073) - Posted 4 months ago
Anonymous
Verified Reviewer
“Beautifully made bassinet blanket. Very good quality and great customer service.”
Helpful Report
Posted 4 months ago
Anonymous
Verified Reviewer
“Excellent quality and super cute customised blankets. We love these blankets so much we have ordered on multiple occasions for our daughter and as gifts.”
Helpful Report
Posted 4 months ago
A Rice
Verified Reviewer
“Absolutely love the two Christmas stockings from Thread the Word. Beautifully made and so colourful. I chose the Santa and the Snowman and they are both perfect. Think I will be replacing the rest of the family’s stockings next year. Thankyou.”
Helpful Report
Posted 4 months ago
Tracey Q
Unverified Reviewer
“Delivery never happened due to autofill error, billing address correct, shipping address exactly the same but missed the street name. Stupid autofill. Took one month for Sendle to advise this was the issue and would not correct from their end. Basically told me to go back to Thread the Word for full refund. Next minute Thread the Word tell me the parcel was delivered. So one month later I don’t have Christmas stockings for my grandchildren. Such a farce. These companies should just phone each other instead of telling me to contact each of them continuously to sort it out, spent hours trying to get this resolved.”
Helpful Report
Posted 4 months ago
Anonymous
Unverified Reviewer
“These are gorgeous, great quality and embroidery was fantastic.”
Helpful Report
Posted 4 months ago
Jwad
Verified Reviewer
“Love these blankets, such good quality. Fabulous designs and delivered quick. Highly recommend “thread the word “”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“As per stocking review”
Helpful Report
(Reservoir, 3073) - Posted 4 months ago
Dodgy Courier And Worse Customer Service
Verified Reviewer
“Ordered Friday November 29th. Wasn't actually shipped until Monday December 6th, despite an email going out the next day saying it had been. It's now the 14th of December, and my parcel has been sitting in Melbourne for days with no response from Aramax. It's unlikely I'll receive it before I move. Maximum delivery time on website was advised to be 4 business days. Contacted the team, their policy is apparently once it's with Aramex, who I now understand have an absolutely horrendous reputation as couriers, one of the worst in the business, it's not their problem. No refunds, too bad. I won't be in the building by the time this parcel comes. Thanks for a terrible experience and choosing such a shoddy courier as your partner, most likely to save money for you at the expense of your customer.”
Helpful Report
Posted 4 months ago
Dear Erin, Firstly, our website states that orders are shipped within 5 working days, not delivered within 4 days as you mentioned. Additionally, our terms and conditions clearly outline that delays may occur during peak seasons. Your order was placed on the 29th and picked up by the courier on the 4th, which is within our advertised time frame. Unfortunately, the delay in delivery appears to have been caused by an incorrect postcode provided during checkout. As a result, Aramex was unable to process your parcel in the normal timeframe, and it was directed to the wrong depot. I personally called you earlier to explain the situation and arrange a new order to go to you via express post, but I was met with a tone that I found unexpected and quite difficult to navigate. While I understand the frustration of a delayed delivery, the threat of escalating this to Fair Trade seems unwarranted, given the circumstances. To reiterate, the delay in delivery is not a result of our service but an error in the postcode entered at checkout. Aramex is currently working to locate your parcel, and we are committed to resolving this issue as quickly as possible. I kindly request that you reconsider your reviews, as they do not accurately reflect the situation. I also believe an apology is warranted, as your comments and tone have been unfairly directed at us despite the cause of the delay being outside our control. Please let me know if you have any further questions or concerns. We are happy to assist in resolving this matter promptly.
Posted 4 months ago
Marissa Taylor
Verified Reviewer
“Absolutely love this baby blanket! Very easy process & affordable!”
Helpful Report
Posted 5 months ago
Amanda
Verified Reviewer
“Just don't even bother. There is nothing about this business or product that justifies the near torture you have to go through if you want any form of information. Firstly, the delivery times listed on the website are a lie. "Ships within 5 days" translates to "let's let it sit for 3 weeks and then we might think about putting your order together". Secondly, try reaching out to customer service and see if they a) respond or b) give you any actual information. They then refuse to give a refund as shipping delays "do not qualify". Rest assured the delay was NOT from the shipping. It was from the production. I bought something else when we went to go see the newborn and I suppose I'll just wait another month before the blanket arrives. Save yourself the anxiety - there are HEAPS of these types of stores out there. Try a different one.”
Helpful Report
Posted 5 months ago
Hi Amanda, Thank you for reaching out. I’ve checked your order, and I’m pleased to confirm that it was delivered today. Firstly, I’d like to apologise for the delay in shipping. We aim to ship all orders well within 5 working days; however, your order was shipped on the 8th working day due to the high demand during this busy season. While I understand your frustration, I would like to clarify the timeline: Your order was placed on the evening of the 27th. It was shipped on the 9th, which is the 8th working day (excluding weekends and public holidays). It was delivered today. While I understand it felt like your order was sitting for weeks, this was not the case. Our terms and conditions also note that during peak periods, slight delays may occur. Please know that my team and I are working tirelessly to craft and dispatch every blanket with the utmost care, especially during this busy time of year. These delays are not reflective of our usual standards, and we are continually working to improve. For time-sensitive orders in the future, we recommend selecting either the “Next Day Shipping” option, which ensures your order is prioritised and shipped express, or the “Express Delivery” option. Both can help mitigate potential delays, especially during peak periods when standard delivery times may be extended. Thank you for your patience and understanding. If there’s anything else we can do to assist, please don’t hesitate to let us know.
Posted 4 months ago
Thread The Word is rated 4.9 based on 1,657 reviews
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