“Awful company.
Booked on 3rd May for next day collection. We had 7 spin bikes to be collected, so it wasn't cheap. Nobody arrived to collect. In fact no one collected, Thursday or Friday, or over the weekend, we had to wait 14 days. Was advised by company that if bikes had not been collected after 14 days I would get a refund.
If I cancelled before the 14 days it was non refundable, if they arrived and I wasn't their it would be classed as non refundable.
14 days of loss of earning and paying for storage which should of been 1 day ended up being 14 days.
Collection driver thought he was collecting tyres !!!! Bikes then disappeared for 2 days and then finally after 16 days arrived at there destination”
“Absolute rubbish company! VERY UNRELIABLE, DO NOT even think of using them! I booked through Interparcel, chose my day and stayed in all day to be told when I rang at 6pm that the driver ran out of time and my parcel would be collected the next day. I arranged to leave the parcel outside. Not collected and was told it was a failed collection. My door bell camera showed that Tuffnells had not called during the day. I was then promised a collection the following week and again stayed in all day and again the driver ran out of time! Because I was returning goods and had a short window for refund I had to cancel the collection and pay a lot more for next day collection from UPS. No problems with them at all but at a cost. Will never use Tuffnells again!”
“Expected delivery 2 days ago . Tracking says Delivery attempted 11 May-
Unfortunately, Tuffnells wasn't able to complete your delivery and needs additional information to try again. We're sorry for the inconvenience.- we are retired and were in all day . Next info says to contact Tuffnells as delivery on hold supplier needs more information . Tried to phone -no response, sent emails via their web site no reply . Absolute rubbish company and reflect badly on the suppliers who use them 🙀🙀🙀”
“Was told in email that delivery would be made today, 10th May. Missed a friends funeral because of this. Waited in all day. It's now 19.30pm and still no delivery; no information; track and trace useless - it never changed; no apology for delay or explanation for no delivery. This is appalling. Untrustworthy and incompetent.”
“Management are signing jobs as delivered and they are still in depot.
This is so they can get there bonuses.
Manager on day shift in Haydock depot doesn't have a clue.
Drivers are good.”
“I was supposed to receive a parcel today 17th April between 0900 and 1300 as per email received 1045.
It did not arrive. I rang at 17.14 to find out why. After 20 minutes the phone was answered by a very obnoxious lady who told me I was in the wrong and that it would be delivered by 6pm.
Unsurprisingly nothing arrived. To say the very least I am very annoyed as I had specifically arranged the delivery date 6 days earlier. ”
“DO NOT USE!!!
You will not believe how incompetent they are. Support staff are unhelpful and unapologetic. You will have to make all the running to solve their problems.
Your failed deliveries and a fifth driver arriving to pick up the package we were waiting to be delivered.
The package, a £1500 bike, completely lost despite saying it had been delivered. They didn’t know where but signed with a big cross and no name or picture.
Would give 0 stars if I could.”
“Difficult address to find as it was a field entrance with a fencing delivery. The driver rang for directions and was extremely pleasant and helpful. Great service! Thank you!”
“Absolute nightmare of a delivery company. No dispatch/delivery notifications sent resulting in supposedly missing 3 attempted deliveries (one of which resulted in the driver opening my front door!!). Then made to pay a further £30 fee to have another delivery 4 weeks after I made my order. Called to ask to make a complaint resulting in an extremely rude man hanging up the phone. Appalling service.”
“DO NOT USE!!! Worst delivery company I have come across. I thought Evri was bad. I have only ever used Tuffnells twice and both times I had horrible experiences. First time the driver dropped a huge King size mattress outside my building, I live in an apartment block and he was refusing to bring it in. I got him to bring it into our reception area and he stormed off. It was too heavy to get it in my lift and upto my flat so had to get help. When took the plastic wrapping off I noticed loads of damage from the mattress being dragged along the ground. Second time they didn't even ring my buzzer, no one delivered anything and the ebay seller said Tuffnell claims it was delivered. I tried to get more info but Tuffnells have just completely ignored me and not even attempted to look into the issue. I am out £190!”
“NEVER TOUCH THIS COMPANY FOR ANYTHING TOTAL DISGRACE.
I posted an ebike with this company over a month ago that cost me 2800 pounds .
Since it was picked up it has been reported to me that it had made it to a depot in Maidstone since then I've had emails telling me it was lost now a friend of mine who works for this shambles of a company eventually found out that it had only made to Haydock but still lost , after another search it was found in the warehouse thank goodness NO since then it was supposed to be on the way back to me but now lost again totally unbelievable.
PLEASE DO NOT USE THIS COMPANY THEY ARE REALLY THAT BAD.”
“Tuffnells sent me a text on Monday to tell me my bed would be delivered. I took the day off work.
No sign of bed.
They then sent me a text on Tuesday- my daughter waiting in until 1500 and had to go out- no sign of bed and no way to tell if it was an am or pm slot. Giving me the drivers name is absolutely fruitless if I can do sod all with it!!
Got home on Tuesday evening to a calling card.
Wednesday- another text. My daughter waited in all day. No bed.
Thursday- no text, no bed.
Friday- another text to expect delivery. My daughter waited in ALL day again. I had a text at work telling me the bed was delivered.
Got home NO BED!!!!!! Whoever the hell Jason is, has delivered my bed to an ‘Ali’ who signed for it!!!!! Who on earth will sign for a bed for a neighbour?!?! Bear in mind the estate I live on is empty!!
I have emailed Tuffnells several times - I cannot ring as every single number is out of service or ‘does not exist’! Absolutely appalled. The worse customer service I’ve ever had the displeasure of dealing with.
AVOID at all costs.”
“They lost my parcel worth £350, didn’t give any updates as to why it wasn’t delivered on time. Called customer service who were rude and unhelpful, didn’t care in the slightest they have just cost me £350. Absolute joke of a company, will never be using them again and would strongly advise anyone from going near them.”
“My son’s mattress never got delivered. The useless tracking app has been saying out for delivery all day, it now says delivered, but where is the mattress? I have waited in all day. I telephone tuffnells who say they can’t speak to me about where it is as I’m not the sender and that I’d have to contact Wowcher. They’re thieves!”
