“Do not use this company for business or personal use. They have written off over £1400 worth of my items, and heavily damaged over £1000 more, whilst taking zero responsibility.
Avoid at all cost, look elsewhere.”
“Unprofessional thieves and liars. Took money for sending pallets and then never did and they don't have a clue where they are. How can you lose so many large pallets? A number of their own staff admitted "off the record" that they damage on purpose and don't care about customers, just want your money. Then you have to chase for months to get a sarcastic and rude response back! AVOID AT ALL COSTS!!!”
“Tuffnells weill not speak with a consignnee (recipient) about the delivery of their parcel even though we were the consumers that paid for this service. THe woman I spoke with at West Hordon Branch was rude and unprofessional and put the phone down on me. THis wuld be the only courier that I know of that does not speak with the recipients. I would recomend that eveyone stay away from Tuffnells where they can.”
“Awful ! I paid alot for delivery and they forged my signature and left my large parcel sitting in my garden! I had no update on when delivery was going going happen no communication at all!
Do not recommend this company! I have emailed this company many times and yet not responce!
Unacceptable!”
“Breach of contract. Without prejudice. no response from emails, unanswered phone calls, seemingly faceless 'management' team. …
Tuffnells breached the contract held with me by providing incorrect status delivery details and still no delivery or explanation given since September this year.
I attempted to make contact by phone and never had a phone call answered so I emailed:
The below all ignored my emails:
customerexperiencenorth tuffnells.co.uk; customerexperiencesouth tuffnells.co.uk;
shf.csd tuffnells.co.uk
info tuffnells.co.uk
Only service.desk tuffnells.co.uk acknowledged. but were unhelpful by just giving generic responses . Eventually by emailing incessantly I received a reply also from service.desk tuffnells.co.uk telling me that this just was an IT service desk and providing me an Incident ID and little else, except saying at one point that my case was ‘closed’ without explanation, though online my goods were still out for delivery and never arrived!
I assured them my case is still wide open and asked that my email containing the details regarding Tuffnells Breach of contract. Without prejudice in terms of Agreement made 15th September 2021.
That the ‘Intention’ formed within the retailer’s documentation formed a legally binding arrangement and that the ‘Consideration’ had been made.
I asked that my correspondence be forwarded to:
Ian Patrick BREWER
Michael HOLT
Charles ROLANDI
Christopher TRESADERN
Alastair Charles WATSON
No response has ever been received by me.
Perhaps Tuffnells management team need to evaluate the performance of who they have working for them and/or for stakeholders to demonstrate their confidence in Tuffnells as it is.”
“The worse delivery experience I have ever had! If I could leave zero stars I would. My shipment was due to be delivered on 7 December. Despite no driver turning up to my workplace (and CCTV can verify) I was notified that my consignment was delivered successfully and signed for by someone called 'Sam' there was even a copy of the signature. There was no delivery, no person called Sam and the signature is falsified. To make matters worse, Tuffnells Leeds depot will not deal with my complaint, they will only deal with a complaint from the sender - yet this is MY item that I have paid for, and that was in transit to ME! This package is vital to my business and yet Tuffnells are not interested. They could simply ask the driver but they won't! I have read dozens of reviews where falsifying delivery seems to be common practice - presumably when they cannot fulfill their obligation. Even YODEL perform better than Tuffnells. In future if any supplier to my business uses Tuffnells, I will not use them. I have no option now but to go to trading standards / small claims court. No wonder Tuffnell's is being sold off!”
“Unreliable, unprofessional and unable to honour deliveries. It's 48 hours after Tuffnells said they would deliver the item and it still hasn't arrived. They are unable to provide details to the supplier or customer about when the delivery will be rescheduled. Do not consider Tuffnells if you are looking for a reliable delivery service. You will lose customers and damage your business reputation.”
“There's something very disturbing about the way Tuffnells operates.
I was told by email to expect delivery of an item. I waited in all day but it did not appear. Shortly after 6.00pm I was informed that the item had been delivered and signed for. I noted however that there was no signature, just the written word "paper" where the signature should be. Very suspicious.
I used the contact form on Tuffnells' website several times to report the suspicious non-delivery but received no response at all. After 2 weeks I cancelled the order with the supplier.”
“Still waiting for my 3 very large stone garden items...,2 owl planters and a very old bird bath with cherubs wrapped around the stem....apparently sent 28/1/21....where are they?Interparcel do not investigate as thoroughly as they should...perhaps the thief knows wherer they are...perhaps the thief would like to know that these stones are my inheritance from mydear father..I hope you can live with yourself to know the extreme misery you have caused me !”
“What a shameful shower of s**t this company is, blatant ignorance, forging delivery notes and signatures and items dumped on the driveway. Only to be topped off by customer complaints hanging up. Disgraceful!!!!!”
“Don't call provided number when arrive just dump in entrance to mill where it is available for anyone to nick. Have to check throughout day to see if arrived. Also parts of order are always missing ie only 3 of 5 items although all sent together by one company. Used to be great, with excellent service last 6 months an absolute joke .”
“Absolutely retarded lying fu----- fro manager o drivers, wasted two days waiting for delivery ,to be called by supplier asking why I refused to accept delivery of the product.”
“Absolutely shocking company.
Parcels not delivered yet faked signature to say the goods have been delivered.
Four days go past and they scan the item in the depot each day. Each day still no delivery.
Tried speaking to them on the phone but a very rude young lady said and I quote "i don't know what you expect me to tell you. It's been delivered and that's the end of it "
So if its been delivered how has your depot managed to scan the item in the depot everyday...
Utterly useless support. No empathy that they have £200 worth of my goods in their depot and they having been paid to deliver it have failed miserably. Then they have the cheek to ask me what I expect them to do about it.
Well here's a clue.. deliver my goods like you are supposed to Ian”
“Absolutely useless, can't believe that people use a company that has such bad reviews. The management side of this company must be asleep or be 5 years old not to have acted on such poor feedback. There company logo should be TUFF luck if you haven't received your parcel yet. What a joke”
“Driver is not able to understand road and street post codes treadmill was not for my dad age 90 banged too heavy on door dad got up and fell broke hip now 4 carers per day no reply to letters or phone calls”
