“Can't understand the other reviews here, can only assume they're touts who don't like being prevented from making a profit. No problems at all using Twickets, always quick to sell and easy to buy. Totally recommend.”
“I was still waiting to hear from a buyer who had offered a fair price for my tickets after I had accepted the offer.
It was 30 mins for the event and Twickets, before the buyer was able to pay for the tickets, told me the possibility to sell my tickets expired on the basis they may no longer have time to deliver the ticket to the buyer (the tickets are online). This wasn’t stated when I put my tickets on sale, and I find this terribly unfair coming for a site boasting so much about its correct and fair practices online. Also, there is no way to contact them in case things go wrong as they do not have a customers service contact, so I am basically left in the dark with no option to recourse”
“Customer service non existent. Problem getting moderator to accept listing but keep denying for a reason that isn’t accurate. No response on Instagram DM, email direct on Insta not working, sent separate email to CS only to be advised to fill in a form with the detail. It’s painful dealing with these guys and I still can’t put my tickets up for sale.”
“DO NOT BOOK VIA TWICKETS IN THE CASE OF CORONA. Their terms and conditions state that if a show is cancelled, they WILL NOT refund you their booking fee. I bought tickets to an event that was rescheduled twice and their terms mean I am not eligible for a refund. This is the first time I've used them. I will not be using them again. Every other company I have purchased tickets through has refunded me, regardless of corona. Paying for a service that is not delivered and not refunded is actually disgusting. Take your custom elsewhere where your purchase is protected as a buyer.”
“I bought a re-sale ticket from ‘twickets’. I bought tickets on the site, paid the money recieved a receipt and E ticket for the event. The seller then decided she wanted the ticket back after selling to me. Twickets have gone against there policies and given her the ticket back without giving me a refund.”
