Dear Clarence
I'm sorry there was such a misunderstanding. If you have any needs please contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“It’s a nice design unfortunately the water needs to run for 2 minutes before the PPM goes back down after it’s been off for an hour, so I guess the water sitting in the system becomes dirty sitting there for more then an hour.”
Hi Steven,
Thank you so much for taking the time to leave a review.
Your suggestion is so precious for us to further improve our product. We will try our best to optimize our product to give you a better user experience in the future.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I am on my second filter and based on the direction on the system I am suppose to replace the filter when the filter light flashes. I ordered a filter replaced it based on the instruction of the system and got about 30 days in and the filter light is flashing again. At $100 for a filter this is not economical.”
Hi Jake,
Thank you for taking the time to leave a review.
Please note that you may need to reset the filter each time after you replaced the filter.
Could you please contact us to let our team help you with the problem?
We will try our best to give you the best user experience.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“The initial order was a three pack of filters. I received one with the package damaged and re-taped after it appeared to have been open. I called customer service and informed them that there was an issue, and they promptly send the remaining two filters.”
Hi,
Thank you so much for your kind review. We are happy that your problem has been solved.Our whole team is encouraged by your warm reply. It is our great pleasure and honor to deliver our best service to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi, Vinson
We are sorry that our product did not meet your expectations. Water quality may also affect cartridge life. Our customer service will contact you and we hope you can reply. We wish you a happy day.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Water flow is not good. It takes 5+ seconds for water to start. 6-8 second glass fill rate advertising is fraud.
TDS in water is not consistent. It varies from 5 to 100+ Ppm, shown by the water drop faucet itself. 100 ppm water doesn't taste great and I have to often throw it out.”
Hi Nitin,
Thank you for taking the time to leave a review.
I am so sorry that our product didn't bring you a good experience.
While I went through all our email accounts, our live chat and phone call, any related information could be found.
Would you mind contacting us to allow us to help you solve the problem?
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“The Waterdrop under-the-sink is a slick device. The installation is simple, and the cartridges make it a breeze. I will warn you, however, that the filter won't produce anything more than a dribble of water (and the company will blame your installation and your water supply even though absolutely nothing has changed in your home) UNLESS YOU REPLACE BOTH FILTERS AT THE SAME TIME. This is expensive and silly because one has a longer life span.
Horrific customer service with no assistance given to this issue whatsoever, and we have had the Waterdrop unit for several years and have been through this with them every time we change a filter.
Replacing them both at once is the only way you can actually get decent water flow out of their spigot.”
Hi Julie,
Thanks for taking the time to leave a review.
You did place many orders on our website. We'd love to do everything to make our loyal customer happy.
According to your description, I guess you may need a pre-stage filter, do you?
I am really sorry about the problem, could you please contact us to give us an opportunity to help you?
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Alfred
Thank you so much for your kind review. We truly hope our product will bring the expected performance and a delightful water usage experience to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“We have previously owned your typical, "Storage Tank" RO system. After finding out about the quantity of water used to flush the system, I did a test of my own. It was an unbelievable 6 to 1. 6 gallons of water to each (1) gallon of water used. The old system came out that day. The water tasted great but I wasn't about to waste 6 gallons down the drain. After some research, I found Waterdrop. They claim 1 to 1 on the water usage. So far, after a simple installation and a month or so of use, the water quality and taste is every bit as good as our last system, but with far less wastewater. The water flow is on the slow side but that is expected because of the mechanical pump used to push the water through the RO membrane. All things considered.....worth every penny.”
Dear Tony,
We appreciate your kind review very much! There is nothing more satisfying for us than hearing that our product brings delightful experience to our valuable customer.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Hi John,
Thank you for taking the time to leave a review.
I checked your order on our website and found that you ordered one WD-TSC-W on July 12, and you ordered the other WD-TSC-W on August 8.
Did you make a duplicate order?
Please feel free to let me know what I can do for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Fantastic tasting water! very happy with the purchase. Installation was also very easy! Just needed a hole drilled on the kitchen counter. Thank you so much for creating such a product.”
Thank you so much for your positive review! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
“Tankless RO system is a dream. The only reason they didn't get 5 stars is because they didn't have the foresight to print the model number of the system on the front bezel. Who wants to crawl around under their sink to find their model number in order to determine the type of filter they need to buy?”
Hi dear customer,
Thank you for taking the time to leave a review.
I will report the problem to our related department and I am so sorry for the inconvenience caused to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“We have been using water drop since about a year now and it’s great. The LED indicator helps to remind you when it’s time to replace the filler. The only downside is the water flow speed. It takes quite long to fill up my bottle”
Hi,
Thank you so much for taking the time to leave a reply.
If the water flow is too slow, could you please provide us with more details to diagnose the problem?
Our team is always committed to providing the best product and best service for our customers.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“It works correctly and employs Americans.
I could church up the review for word count, but in the end, it works exactly as it should.
Glad I took a shot.”
Hi Christopher,
Thank you so much for taking the time to leave a review.
We are so sorry for causing trouble for you to leave so much review. Hope our product can give you a better experience.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I am very disappointed in this water filter. It does not stay at a good level for drinking water and is always raising up, even a brand new filter. In fact, the new filter is not a good as the old one. I do not understand why it rises up to almost 90 ppm before dropping down under .010 which is minimum for good clean water. Sometimes take 2-3 minutes to be ready to drink so I am wasting a lot of water and the filter. I am getting 7 months instead of 1 year because more than half the water is just going down the sink. Not happy.”
Hi Gary,
Thanks for taking the time to leave a review.
I am so sorry that our product didn't give you a better experience.
Could you please provide us with a video to show the change of number as you mentioned above?
Our team will try our best to solve your problem.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi Jose,
Thanks for taking the time to leave a review.
Could you please provide a video or some more details for us to diagnose where the problem lies in?
Our team is always committed to providing the best experience for our customers.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Works perfect, had our system over 5 years will continue to use. Any issues, representative’s are great with helping you and fix whatever problem arises. 😀”
Hi Naveen,
Thank you for contacting us.
I have checked all of our systems and databases and I cannot find any communication from you, so that I cannot figure out what happened.
If you would like to contact the team at service@waterdropfilter.com. they will be happy to assist and advise.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
