Whiskers N Paws Reviews

4.5 Rating 5,982 Reviews
B
Happiness Grade
Read Whiskers N Paws Reviews

About Whiskers N Paws:


WHO IS WHISKERS N PAWS

WE BELIEVE THAT ANIMALS MAKE US BETTER PEOPLE
They teach us mindfulness. Remind us to be compassionate. Show us the important of having fun. They open our hearts and more importantly animals connects us human to one another without barriers.

WE LOVE WHAT WE DO
We feel blessed to be part of so many furry friend's lives and we take our job seriously! We study every product to make sure they are free form harmful ingredients, safe to play with and are wholesome to nibble. By partnering with likeminded suppliers, we make sure products are made with love, handled with care and stored properly en route to you.

Visit Website

Phone:

25526200

Email:

CustomerCare@wnp.com.hk

Location:

10/F, Horizon Plaza, 2 Lee Wing Street, Ap Lei Chau

Whiskers N Paws have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

95.95%
Industry Average
Efficient delivery. Price reasonable. One stop shop.
- Krystal Y
On time delivery, good package condition and good price 👍👍🙏🙏
- Catherine C
I think both dog and dog owner very much enjoy shopping at Whiskers N Paws as it provides a spacious and nice environment for them to walk around at the shop. Whiskers N Paws provides a great variety of goods for owners with reasonable price.
- Pang J
A

Delivery - Fast

96.93%
Industry Average
Very fast delivery!
- Gigi K
Excellent service. Website is easy to shop. Quick delivery the following day.
- Fiona C
Very good shopping experience. Quick delivery and good quality. Will shop with wnp again!
- Brenda W
F

Returns Process - Difficult

33.33%
Industry Average
Would prefer if returns were easier
- Lucy E
C-

Refunds - Average

55.56%
Industry Average
There’s been a recurring problem with your online system with this particular product. I’ve asked to be notified several times when the product is back in stock, and when I finally get the notification, the product is instantly out of stock again. Then, last week there was ONE pack left and I snapped it up. But I received a refund shortly without any explanation. And now I’m asked to review a product I never received.
- Amelia W
I sent a complaint about it to your office but am still waiting to hear if I can get a refund or a new case of cans that is not expired.
- Jeff K
) Third, if the product cannot exchange, refund the money instead of using a store credit.
- Rae S
97.44%
Industry Average
V good service and quality as usual. The staff who delivers is very friendly and professional.
- Ashley H
Excellent service. Website is easy to shop. Quick delivery the following day.
- Fiona C
excellent service. quick response
- Amelia Y