“Absolutely draconian return policy and uncaring customer service.
We attempted to return an item within 7 days of delivery in original packaging and in "as new" condition and were denied a return. When we wrote another email explaining that they purchase had been made within 7 days of delivery, our subsequent emails went ignored and unanswered.
We will never purchase anything else from this miserable, unresponsive and dishonest company.”
“The re-order page didn’t work properly therefore every time I need to search the product and add to Cart like it is first time to buy the same product.”
“I love Whiskers and Paws. The range of cat food is very good and they have lots of other nice accessories and toys. The order always arrives within a few days too which is great.”
