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Yell.com Reviews

1.2 Rating 525 Reviews
4 %
of reviewers recommend Yell.com
Company Reviews Questions Metrics
1.2
Based on 525 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
Greater than 42%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5
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Yell.com 5 star review on 30th March 2022
Anonymous
Yell.com 1 star review on 21st December 2021
Saras
Yell.com 1 star review on 26th August 2021
Another Victim!
Yell.com 1 star review on 26th August 2021
Another Victim!
Yell.com 1 star review on 18th May 2021
CP
Yell.com 1 star review on 9th March 2021
Anonymous
Yell.com 1 star review on 9th March 2021
Anonymous
7
Anonymous
Anonymous  // 01/01/2019
Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Shay Mahey
Unverified Reviewer
“If I could give -10 stars I would, I have never come across a company so incompetent of basic tasks let alone the ones I have hired them for. I took out a PPC contract with Yell and they stated they would only focus on important metrics. Lie number one - first call I had with them they are focusing on impressions when they said they wouldn't do this. If someone called Dan Ciappelli speaks to you from the sales team, just hang up. I was told I would get a Digital Marketing Manager which I did but I have been in the marketing industry for many years and never met anyone as incompetent as her. She went against all the positives Dan said to me in our initial call. She refused to believe it was the wrong traffic she was sending to my website but in fact it was my website and product which is wrong. If you ever get appointed Toni Morris, I really feel sorry for you cause it won't work. I have spent thousands with them and not got one viable lead. All I seem to get is people selling the same services which I offer but in the eyes of Toni Morris this is okay. I've asked to cancel the contract and they've said no even though they haven't fulfilled anything which they said they would do. They then said the contract was under review. The last time I heard from Toni Morris was 20th October. The last time I heard from Dan Ciappelli was on the 31st October saying someone will be in contact tomorrow. Still no word from anyone. I've tried to make an official complaint but no one has responded to me, not surprising really. Honestly, save yourself the trouble of working with people who don't have the slightest clue about marketing. Even when I asked Toni Morris simple questions in our monthly reviews (which I had to prompt her and she has now also forgotten about) she said she would get back to me and that would take weeks. When I asked Dan about the 1 star reviews he said that they were for people taking out small packages and not a big enough budget and I wouldn't be in the same scenario. I've spent 3-4 times the amount per month and now they are telling me I don't spend enough. They will literally tell any lie to save their own back and not take responsibilities. Also, the reports they send me I am unsure where they get the metrics from as they do not correlate with what is on my side. I really hope someone from Yell actually responds to me and wants to resolve this. However, if you are reading this please save yourself the hassle of working with Yell. There are many other agencies out there who offer PPC services and only charge you when you get leads, how a credible company who cares about your business should operate. Don't be fooled by the name Yell. Once again please save yourself from the inept Toni Morris and Dan Ciappelli.”
Helpful Report
Posted 1 year ago
Dean Ward
Unverified Reviewer
“WEEK 10 Of my YELL SMART ADVERTIOSING CAMPAIGN (£500 per month) Sutton Surrey and 6 mile radius ADS were seen 34,463 times CLICKS 1,259 CALLS 13 (From Germany, Miami, Sheffield, East London etc etc) Not 1 genuine call CONVERSION RATE 0 / NOT 1 call for work Complete waste of time and money”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Group action is being taken against yell.com for their fraudulent misrepresentation, to sell services that simply don't work. Over 3k ex customers and whistle-blowers from all four corners of the UK can't be wrong! Check us out at I HATE YELL. COM on Facebook”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I contacted the YELL support and asked to terminate my service as they didn't delivered any lead. That is 0. Also the listing has my link listed with a nofollow attribute so it's 0 help for SEO too. But they don't want to cancel???!!! They say I still have to pay a monthly fee for another 11 months. I will make sure I use my marketing knowledge to publish my horror story everywhere, on the whole internet! I will even report this to the FTC so they can start investigating their abusive practices.”
Helpful Report
Posted 1 year ago
Elizabeth Carter
Verified Reviewer
“YELL.COM have taken a number of 1 star reviews (including mine) from NIGHTINGALE REMOVALS Of WESTON SUPER-MARE and have aloud a list of new 5 star reviews to remain up. Why would THEY ALLOW CUSTOMERS and CONSUMERS to CONTINUE to be CHEATED and DECEIVED? I THOUGHT YELL.COM would be there to PROTECT and to DEFEND CUSTOMERS and CONSUMERS. PLEASE REINSTATE GENUINE 1 STAR REVIEWS AS A WARNING TO OTHER TRUSTING CUSTOMERS and CONSUMERS.”
Helpful Report
Posted 3 years ago
Janine Kember
Verified Reviewer
“Yell have been very difficult to deal with during the pandemic, initially helpful at the outset but then all support drained away. My small business severely affected and closed down, I’ve still had to pay despite explaining that myself and my husband have both been affected and we cannot support ourselves and our child. They offered to half the money but it did not materialise twice, and now I have gone overdrawn. What absolute shocking customer support, given they could have had a customer for life if they supported me well through this. If this is how they treat sole traders who are struggling it bodes terribly badly for them in the future. In addition to that the as did not even work and all I’ve had are nuisance calls. Never ever use yell.com”
Helpful Report
Posted 3 years ago
Da Nelson
Verified Reviewer
“I have been researching Yell complaints… I have been researching Yell complaints these last few weeks and seen some shocking practices by this firm. I noticed Yell pop up on my Facebook page as a sponsored advert. So I made a comment as I discovered that Yell were non compliant with their direct debt scheme. As a result many people were cancelling their advertising contracts and claiming monies back via their banks as yell were not allowing people to save and download a copy of their account notices or sending them out advance notices of monies due as the direct debit scheme rules require.When I pointed this out to Yell chat on facebook I was told I was abusive. Especially when I pointed out the under handed practices being used by their high level team. I contacted yell today on the 0800 number and was told by the collections team that they were not aware what the conditions were under the banking direct debit scheme. I said how can you send debt collectors after people if you are in breach of the direct debit scheme? We agreed that they need to go and check what the rules are. Shocking. I later phoned back and made the person I spoke to aware that MP's arE now investigating the many complaints because of yell salesman miss selling the products. I told the person I had kept a copy of the yell chat so she could go and check. She said she would. She also took a reference to a vimeo/424744199 video regarding the story of yell.con and some £350,000 claimed back via people's banks. At least she was nice and was very concerned that the whole con was interesting even a Manchester MP that wanted to take up the detrimental practices for those that sign up with yell.con as the video describes. So best thing is to do your due diligence people and Yell so you get the advance notice requirement correct and all the other things revealed in the video. I told yell I hate yell.com like the facebook group under the same name I came across whilst researching facebook. Yell tried to block this review on Trustpilot but after providing proof it was verified”
Helpful Report
Posted 3 years ago
Malcolm
Verified Reviewer
“Total con had add for 1 year, tied into contract, no help and no new customers. Had 1 enquiry in all that time, they are only doing it to con you out of your hard earned money. At last my year is up, don't use this company, save your money!”
Helpful Report
Posted 4 years ago
Craig Bambrough
Unverified Reviewer
“I was sold a 12 month contract which I am 8 months into costing over £230 per month. The sales advisor claimed it would be great for my buisiness which sounded like a good investment. The delivery of the product sold to me has been very poor and had no value in return for my money. I would not recommend this company.”
Helpful Report
Posted 4 years ago
Dan
Verified Reviewer
“Disgusting service, looking at other reviews, I’m not alone. We are a small company who we’re doing well with an alternative company. We were then told that the smart performance would increase traffic through the website. We have quite literally been on the verge of bankruptcy for the best part of 3 months now. No calls, enquiries or traffic. You can’t talk to any management at all to get your complaint across. You just get passed over from one person to the next. It wasn’t until today that I found out that they have hidden charges within the budget (we thought were going into our campaign). Also, we were not made aware of this. They have continually said sorry but have not sorted anything. Now when we challenge them about our campaign and to why it is not generating calls or enquiries, they just keep saying the same thing…” it can take a while but we will do our best”. I had to coach your specialist and explain why 68p was not working and it should have been about £5-7 per click… their response “we are always learning and will work hard to get it right” Today I was told I couldn’t pause my own budget for the add campaign… “that’s very odd I thought”… when I asked why, they said they can’t tell us that information. The reason is simple, they finally told me that they take money from your budget as a percentage, so really you just paying them silly amounts of admin fees. We were not told about this at all… I will be leaving as many reviews as possible, as I want to save other business from going bankrupt or taking on this disgraceful scandalous service. We are now forced to go down the legal route. In addition, I have been forced to continue with an alternative add campaign company so we are paying double for advertisement fees for the next 4 months. Yell refuse point blank to take responsibility and will not allow you to leave early or compensate for their mistakes. To put this into context here (for people who don’t know about Google campaign is) I started back up with my old provider and within 3 hours, had generated more enquiries than yell did in one month!! I have all the documentation to back everything up. My advice, stay away from yell, seek other services that will actually keep your business going. If I could leave a 0-10 I would. Disgusting Yell, please don’t just reply to this review with a generic “we’re sorry to hear that you have had a bad experience, our advisers and specialists work hard to promote business”…. Just get somebody to call me that can actually do something about this sorry state of affairs. While your at it, take a look at the sheer numbers of disgusting reviews and change your service. Better yet, take it down till you know how to operate a legitimate operation. I wish I had never heard of yell, you have cost me well into 15,000k so far. No business is any good that won’t stand by their mistakes and learn from it. Clearly you don’t care about the future and your reputation moving forward.”
Helpful Report
Posted 2 years ago
CP
Verified Reviewer
“DO NOT SIGN UP!!!!! Absolutely useless signed up for top 5 in 2 affluent areas in Essex and had 1 call in 6 months despite them saying I require more reviews and photos which I have more of both within the top 5 listings. I would much rather pay someone £100 to deliver leaflets than pay these crooks a further penny and being tied up in a 12 month contract infuriates me every month paying for nothing.”
Yell.com 1 star review on 18th May 2021
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Reviewed a company using Yell's website, it wasn't a good review but it wasn't a good company. The review quickly disappeared. Upon further inspection the company has 17 reviews, but only four are visible, three written on three consecutive days and each one was the reviewer's only review. It seems that Yell removes all but the glowing reviews so you cannot make a reasonable judgement of whether the company is any good or it is a scam operation. And they do not remove fake reviews. Being on Yell does not reflect well on your business.”
Helpful Report
Posted 3 years ago
David
Verified Reviewer
“STAY VERY CLEAR OF THIS COMPANY. We run an events business which has been almost completely destroyed by COVID-19 and yell have been charging us over £300 a month since March for a service that is useless to us when it is against the law to use the vast majority of our services and we have no money to pay them due to such severely decreased income. They are refusing the cancel our service and said they would only cancel it if we dissolve our business. They do not care about the businesses that use there services and only want there money. We have lost our building and have just had to make all of our staff redundant and even after telling them this they insist that we still have to pay. STAY CLEAR.”
Helpful Report
Posted 3 years ago
GSF Livestock
Unverified Reviewer
“I am a small business and have spend over £30,000 on a website which has never been completed. This was started 3 years ago. I have had to close my account as they wanted over £1000 per month advertising. They just stopped developing the site after the payment was made and kept moving me between people. I have nothing to show for my hard earned money. I have had a high level complaint in for almost 2 years which just gets passed around. Worst company I have ever worked with. Total White Collar Crime!!!”
Helpful Report
Posted 3 years ago
Haunted Houses Events Ltd
Unverified Reviewer
“What a complete waste of money. - From being excited and hopeful from an excellent sales pitch. These guys could sell ice to the Eskimos by promising you the world - Once they have you it's soon apparent you fell for the smooth talk. The service was very slow to set up, full of errors and you quickly realise your not a valued customer, just a ticket number on a waiting list. - I recieved no sales, no leads and if I did ... it wasnt traceable. The worst £3k ive ever been swindled for by digital marketing "experts" - Locked into a 12 month contract for a diabolical service that doesn't only not work. But was mis-sold. Your cost per clicks if you use Yell will be higher than your competitors not using Yell. The Audience targeting is incorrect too. - promises made that were forgotten about. All in all, I would give Yell a 0.5/10 (Half a point for the genius way they use an old trusted name to rob you)”
Helpful Report
Posted 3 years ago
Elizabeth Darling
Verified Reviewer
“We used Rob Roy Removals (Rugby) to move house. After the move we found a vintage display cabinet damaged, a mirror broken and a traditional silver charm bracelet missing from its presentation box. We understood the removal company had insurance which covered the move up to £25,000.00. Although we followed the verbal instructions of the owner of the company, Gerry, on preparing for the move, he subsequently claimed the insurance did not cover jewellery! Gerry arranged to come and discuss the damage and loss, but failed to turn up at the appointed time and we have not heard from him since. If you consider using this company I advise insisting on a written and signed contract with all terms and conditions clearly set out. Police Crime Reference Number: 23/8797/20”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Yell is one of the worst companies I've ever had the displeasure of encountering. I'd recently become self employed and they called me up and made me feel like they could help. Nothing they promised came to fruition and I got tied into a contract of £80 a month which I couldn't get out of without being threatened with legal action. YELL IS A SCAM please save yourself the pain.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I wish I could leave a review with 10 minus stars! They absolutely outright lie about what their advertising can do to reel you in. They then trap you are you in a 12 month contract with no mention of your statutory rights. No leads come from the advertising. I rang up to complain told its my fault and I need a Yell website. The stats they show you only exist in yell land. Its all BS. You should be ashamed Yell you are targeting small businesses, that work really hard for a living. A days pay a month goes to you for nothing in return. Avoid Yell, read other reviews they all say the same.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Yell are a disgrace. Avoid, avoid, avoid. Lie to reel you in, it's all absolute BS. They cant get you any work, just steal your money every month. customer service is a joke. Ask them to make sure you are getting what you pay for, of course you are they said. Look for my VIP situated business in an area they are contracted to put me in, 43rd down the list!”
Helpful Report
Posted 4 years ago
MARK
Unverified Reviewer
“Set up a "free" listing on Yell. Was then harassed with calls from them wanting to complete my listing. Complete rubbish they then proceeded to spend hours on the phone with me trying to sell me everything under the sun. Dont think they realise that im a website designer and very experienced in marketing and advertising. Told me a pack if lies regarding being a premier Google partner and that my website would rank for the search terms relevant to my business when asked how he would do that he didnt know what he was talking about. Who uses Yell for anything other than a backlink ? Yell uses a Duda website builder available for a few pounds a month which a 3 year old could use yet they still cant build a website. There reputation managet is a product called vnext which is again not their product but they charge 40 a month for it. Their ppc is Google adword which they take 40% of your budget as a commission for "managing" your campaign which they are terrible at running. They use internal analytics and use impressions to sell and justify there rubbish. An impression is uselss if they dont click onto your website. They refuse to install Google analytics or will charge you for it. If you leave and they manage your social media they wont give it back to you. If tou want to cancel they will avoid you. They dont offer a cooling off oeriod so when it doesnt work you're stuck with it. There contact forms on thier website dont work so when someone makes an enquiry on your website you wont be made aware. They spam trustpilot with fake reviews. I mean i could go on all day here but i hope you get the picture. DO NOT USE YELL !”
Helpful Report
Posted 4 years ago
Yell.com is rated 1.2 based on 525 reviews
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